Olive (England — NOT Melbourne!) Reviews 237

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the ordering process to be easy and appreciated the prompt and excellent customer service when they had queries or needed assistance. Several people were pleased with the products, describing them as beautiful, high-quality, and offering great value. Some also highlighted the unique designs and comfortable fit of the clothing. However, some people were dissatisfied with the quality of the products, citing issues like heavy pilling, visible untrimmed threads, sharp itchy labels, and seams coming loose after only a few wears. There were also complaints about items having a strong chemical smell, being poorly constructed with unfinished stitching, or having holes in the fabric. A few other people also felt that the customer service was poor, mentioning slow reply times, rude responses, and a lack of support, especially for international returns.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. While some customers praise items like wool... See more

Quality

People report ambiguous experiences with quality. Many customers praise the high quality of items, mentioning... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the impeccable, excellent,... See more

Order

Customers had positive experiences with order. Many reviewers praise the ease of ordering and the quick... See more

Return policy

Consumers find the return policy to be ambiguous. Some reviewers report positive experiences, such as being... See more

Based on these reviews

Rated 3 out of 5 stars

The cut is beautiful on their volk wool pants, the finish details too, BUT the fabric quality is not acceptable. In higher stress areas there's HEAVY pilling, connected to low quality fabric. I'd wish... See more

Rated 5 out of 5 stars

I now have four fabulous jumpers from Olive. The company is my favourite place for cosy knitwear. East ordering and they even double checked with me when my recently changed house name didn’t come up... See more

Rated 5 out of 5 stars

Was super fond of a style of jacket Olive had released but the colour wasn't really my style. Shot them a message to see if they were going to make it in my desired colour, which they expressed it w... See more

Rated 5 out of 5 stars

I have twice had issues when returning parcels through the postman. Once labels switched and recently one was not returned to Olive . I am blown away by their respect ,patience,prompt and excellent cu... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

We are the contemporary British brand Olive, retailing from oliveclothing.com. We are not related in any way to olivemelbourne.com or olivebennett.com. If your review relates to an experience with one of the above websites, please locate their own TrustPilot page to report your experience in the correct location.


Contact info

3.5

Average

TrustScore 3.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shoddy construction

My daughter purchased the Pocket Point Corduroy Dungarees, in Pink and asked me to take them in a bit at the waist. I thought they were cute, but I was surprised by the poor workmanship. There were hanging threads, the pockets had not been reinforced, and one of the pockets wasn't even attached completely because someone couldn't follow the curve of that pocket. Although she'd yet to wear them, I had to reinforce all the seams because they were all chain-stitched and on the verge of pulling out. Definitely not the quality I would have expected for $95.

April 10, 2023
Unprompted review
Advertisement
Rated 3 out of 5 stars

Not really worth the money, imo

I bought a check dress and a pair of socks from Olive and they are ... Fine. Considering how much the items cost I had high hopes for excellent quality and good ethical practice, however it's not unlike other, cheaper, fast fashion companies. The dress has a weird polyester-like lining that I had to widen due to having bigger hips; it was pretty uncomfortable. Honest TL;DR: cute but not worth the money (you'd be better off paying an independent designer or making yourself, if you are so inclined).

April 7, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible QUALITY

Do not spend money there!!! I bought there few times and in the last couple of time I bought, the quality is horrible. The fabric is rough to the touch, the items are so poorly constructed😢, the seems are not properly sewn, the strings are coming out,just wondering who did ever sewn this. Very very angry, as the items are so expensive, us I paid so much to get it to Australia

April 10, 2023
Unprompted review
Rated 1 out of 5 stars

Returned an expensive jumper because it…

Returned an expensive jumper because it was itchy and therefore unwearable.
Message then sent that return not accepted as it was perfume soiled. ???? Surely/hopefully they steam clean returned items?? Have never had this kind of experience shopping online which I do a great deal. Won't be buying again from this rubbish company.

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

A nice discovery

I just discovered this brand, reading the bad reviews I was a bit hesitant but my experience was a good product, super fast delivery and a correct price. The trouser I ordered fits me perfectly and was delivered, outside the UK, the next day. So far I have no complains

April 4, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

I would highly avoid purchasing anything

Clothes look really nice but the positives end here. Quality is really bad and the prices so high. I don't mind buying an expensive piece if I know it will last me for a long time but everything I have purchased that wasn't a poor fit(because a lot of things I had ordered fitted me very poorly and had to return) either got ripped or stretched out within less than a year of a purchase. This makes the brand highly unsustainable unfortunately. I would not recommend purchasing anything from this shop.

March 29, 2022
Unprompted review
Rated 1 out of 5 stars

Bad Quality, High Prices. THEFT

This company is engaging in straight up theft. You pay high quality prices and what you get is almost embarrassingly constructed. There's no accounting for where it was produced, and you don't find out what it's made of until you receive it (and the answer is moldy scratchy wool, or gross polyester). The seams aren't even straight and my sweater arrived with a hole in it. I'm embarrassed to say what it cost me and the return process is patchy (they tell you to track it yourself, no label created, nothing). STAY AWAY if you can. There's a reason why there's no reviews on their website and no comments allowed on their IG. Learn from my mistakes as I'm not really hopeful I'll get any of my money back at all from these thieves.

March 17, 2023
Unprompted review
Rated 1 out of 5 stars

This is a VERY weird company

This is a VERY weird company: ~ utterly out of step ~ something significantly ‘not quite right’. Interactions with staff were distasteful and odd .. customer ‘service’ … an inappropriate, intense, completely obsessive email style. A simple matter of a mislaid item (their fault) was a never ending saga; a risible endless interaction with 100% tiresome individuals. Incidentally, the clothes are not nice, the service is cynical, the raison d’etre pointless.

December 15, 2022
Unprompted review
Advertisement
Rated 2 out of 5 stars

Spend money elsewhere

Good things-shipped asap and Olive paid for duties, material feels like it will last forever and withstand anything (its potato sack material), and the high-low style is hard to come by. V cute style!

Not so good things-material is coarse, this is not a cozy sweater. Olive’s sizing guide is awful. I even contacted their Support team for clarification and they could not care at all.
If you're still looking to buy as reference, I am a size xs/S in Aritzia and Medium in Zara/Simons/Plenty/frank and oak, and I fit in the S/M in their jumpers if this helps.

February 24, 2023
Unprompted review
Rated 1 out of 5 stars

Really do not order from this company

Really do not order from this company . My throw has arrived with LOTS of pulls in it ( pictures sent ) and they are making me pay to return it. I have disabilities also and can't always get out. They are now ignoring all my emails. Dreadful and ignorant company

Re: Re Order 32982 |

February 7, 2023
Unprompted review
Advertisement
Rated 2 out of 5 stars

Poor quality for price

Such a shame, style and fit of the dress I purchased were great but the quality of the finish and the fabric (100% polyester ) were dreadful. For £89 I expected something much better. If they would remake the dress in cotton fabric I would buy tomorrow.

January 25, 2023
Unprompted review
Rated 1 out of 5 stars

Awful quality trousers for the price…

Awful quality trousers for the price you pay. 80 quid for the cheapest and worst quality corduroy trousers.
Better off going to a vintage shop and buying old 2nd hand trousers instead.

January 21, 2023
Unprompted review
Rated 5 out of 5 stars

I love my Jane turtle neck jumper..

I love my Jane turtle neck jumper..
its very soft and nice colour..
I look lots of brand to buy pink colour jumper .. couldn't find right pink ..but this baby pink so perfect I love !

thank you

Sophie

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service: item didn’t suit unfortunately but olive were happy to help with returning. Postal strikes delayed arrival and return, taking me outside the return window but olive were understanding and offered a full refund upon return. Thank you guys!!

January 15, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Beware! Avoid, avoid, avoid

Beware! Do not use this company!
I spent £177.00 for a pair of pyjamas and a dressing gown.
I then received a separate invoice from FedEx demanding I pay £48 duty on the goods I purchased from Le-Olive!
When I contact Le-Olive I was told it was in the T&Cs.
What a joke.

December 21, 2022
Unprompted review
Rated 1 out of 5 stars

Style over substance

Totally fell for the photo, but material and make were awful. The dress looked as though it came from a market stall where it would have cost a third of the price. Allegedly the fabric was cotton flannel but it had neither softness nor warmth. And it was so poorly constructed.

The delivery and refund were prompt

November 25, 2022
Unprompted review
Rated 2 out of 5 stars

The dress I bought looked good but..

The dress I bought looked good and fitted quite well even though it was a one size (I’m a 12). But the quality of the cloth was poor. It was costly and I would expect better quality for the price. And it should have had pockets!

November 18, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look