the dress was beyond beautiful!! The service was great! and I received my dress earlier than they originally mentioned it would arrive. My only complain is that you would think that for a dress costin... See more
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Review summary
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I’m enamored with my veil, I only wish it had a blusher as magical as my glittery long veil. We made it work. It definitely sheds but it brought all the magic I was looking for.
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Your customer service was excellent and the dress really is perfect.
Company replied
From the moment I started looking for my wedding dress and found Olivia Bottega’s website, I knew right away that my dress would be from there. I was a bit hesitant about buying a dress online, but... See more
Company replied
Company details
Written by the company
Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Contact info
111 North Market St. Ste101, 95113, San Jose, United States
- ask@oliviabottega.com
- oliviabottega.com
4.3
Excellent
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Brand new yet TORN!
When the ad for Olivia Bottega popped up, I felt like the brides' dresses were meant for me. I also thought a lot of the designs were fairly matched on the price points. As soon as I saw the Alraune dress, I knew I found my dress. The guide for sending measurements was easy and simple to follow. It was a total of 12 weeks before I was able to try on my dress. I was so excited and happy when it arrived! I carefully opened the box and started to examine every inch of the dress.
To my dismay, the skirt edges were torn throughout the bottom. I was in utter shock that my brand-new dress was already torn straight out the box! I immediately documented through pictures and sent my OB representative an email. I had to once again wait and had to send my dress to a bridal alteration and have the skirt repaired. When the OB representative replied, she mentioned this was an oversight and that the fabric was delicate and unforgiving. It was not an oversight; it was neglect on making sure a brand-new product is show room ready. Also, whoever worked on the dress clearly needs more training and micromanagement from a more experienced seamstress. Most of the dresses OB offers are delicate fabrics. It was really distressing because there is absolutely no reason why the dress was shipped at all in that condition.
In the end OB paid for my alteration bill. It was an unnecessary additional stress I had to endure during an already stressful time, prior to the wedding and finalizing details.
I truly hope OB has raised the bar for more checkpoints in the dress making process. So that a future bride can be excited and happy about their dress, and not disappointed and discouraged.
September 18, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride ❤️
Thank you for taking the time to share your experience so thoughtfully. We sincerely apologize for the distress caused by the condition in which your Alraune dress arrived. This was not the experience we ever want for our brides, and we are truly sorry for the oversight and the added stress during an already busy time.
We are glad we were able to connect and cover the cost of your alterations to make things right. Your feedback has been shared directly with our quality control and production teams to reinforce our inspection processes and training, ensuring that every dress meets the highest standard before it leaves our studio.
With sincere appreciation,
Mary
Olivia Bottega Team
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Stunning dress
I got an amazing custom glittery reception dress which I ordered in Jun. It got delivered in Aug which was faster than expected. I felt beautiful in it and it fit like a glove. The only minor annoyance was that glitter got everywhere.
August 14, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Adrian!
We're thrilled you loved your glittery reception dress and that it arrived even faster than expected – that's awesome! Hearing that you felt beautiful and it fit perfectly makes our whole team smile.
Thanks for the heads-up about the glitter – we totally get it (sparkle comes with a little extra magic ✨). We're so honored you chose Olivia Bottega for your special day!
Wishing you endless happy memories in that stunning dress!
With gratitude,
Mary
OLivia Bottega Team
My dress was absolutely perfect
My dress was absolutely perfect. The fit, the craftsmanship, the service. Everything was excellent. I would recommend Olivia Bottega to anyone looking for a stunning wedding dress.
August 14, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Derrick!
We are absolutely thrilled to hear that your dress was perfect in every way – from the fit and craftsmanship to our service! Your recommendation means the world to us, and we're so honored to have been part of your special day.
Wishing you a lifetime of happiness!
With gratitude,
Mary
Olivia Bottega Team
The Bottega team do a great job …
The team do a great job setting and updating expectations for your order. My daughter's dress and matching veil were the icing on her fairytale wedding.
July 27, 2025
Reply from Olivia Bottega | Online Bridal Shop
Hi Mary!
Thank you so much for taking the time to share such a heartfelt review! We're absolutely delighted to hear that your daughter's dress and veil added that perfect fairytale touch to her wedding day – that's exactly the magic we strive to create!
Our team works tirelessly to keep every bride and family informed and confident throughout the process, so your recognition means the world to us.
We're deeply honored to have been part of such a special moment in your lives. Wishing your daughter and her partner a lifetime of love and happiness!
With warm thanks,
Mary
Olivia Bottega Team
I’m enamored with my veil
I’m enamored with my veil, I only wish it had a blusher as magical as my glittery long veil. We made it work. It definitely sheds but it brought all the magic I was looking for.
August 4, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Kaytlun!
Thank you so much for your lovely review! We're absolutely thrilled to hear that your glittery veil brought all the magic you were hoping for – that's exactly what we love to create for our brides!
We truly appreciate you sharing your thoughts about the blusher as well. Your feedback is so valuable and helps us continue to dream up even more enchanting designs for the future.
Wishing you a lifetime of sparkle and joy!
With gratitude,
Mary
Olivia Bottega Team
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Perfect dress for my engagement photos
I bought the Cameron dress for my engagement photos and I couldn’t be happier with the result! The dress was ever more beautiful in person and very comfortable! And I love that it has pockets! I would definitely buy from this seller again.
October 15, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Jade!
Thank you SO much for your wonderful review! We're thrilled to hear that you loved your Cameron dress for your engagement photos – and yes, pockets are always a game-changer! 🙌
It makes us so happy knowing the dress was even more beautiful in person and that you felt comfortable and confident wearing it. We're truly honored to have been part of your special moments and can't wait to see how the photos turned out!
If you're comfortable sharing, we'd love to see a sneak peek – tag us @OliviaBottega so we can celebrate with you!
With gratitude,
Mary
Olivia Bottega Team
Midi Wedding Dress Cameron:
Midi Wedding Dress Cameron:
Perfection!
Simple and Classic! Perfection! I felt so beautiful and was comfortable all day in this dress. Bonus for pockets. Customer service was amazing! I had an issue with the dress and I contacted them and they replaced it so quickly. Highly recommended this company. You will not be disappointed with the quality and care. I ordered the size US8 I’m 5’7” and 157lbs
October 18, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Krisinda!
WOW – thank you SO much for this incredibly kind review! We're absolutely thrilled to hear that you felt beautiful and comfortable all day in your dress (and yes – pockets for the win! 🙌).
It means the world to us that you loved the simple, classic design and that our customer service team could quickly resolve the issue you encountered. We're so grateful you trusted us with your special day and truly appreciate you taking the time to share your experience and even include your measurements – that's super helpful for future brides!
We're honored by your recommendation and wish you a lifetime of happiness ahead. If you ever share photos from your big day, we'd be over the moon to see them – tag us @OliviaBottega!
With love and gratitude,
Mary
Olivia Bottega Team
My experience was okay
My experience was okay. The dress was stunning but had the cheapest, roughest tulle in it that made the skirt so stiff and immovable. The zipper came to me already broken (or maybe just hastily sown in poorly?) and the cuffs snap off with the slightest movement. Honestly, felt much cheaper than what I paid for it. I took it to a mom and pop seamstress, got the tulle removed altogether (seamstress also commented on the bulkiness/choice of tulle), and the sleeves and zipper fixed. I got a lot of compliments on the look of it though!
August 1, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Megan!
Thank you for taking the time to share your thoughtful and detailed review. We're truly glad to hear that you received so many compliments on your dress and that the overall look was stunning! At the same time, we sincerely apologize for the issues you experienced with the tulle, zipper, and cuffs – this is certainly not the quality we strive to deliver.
Your feedback is incredibly valuable to us. Regarding the tulle, we use a structured, slightly firmer fabric in certain designs to help the skirt hold its shape and volume throughout the celebration. That said, we completely understand that it can feel stiff and less movable than softer tulles, and we regret that it impacted your comfort.
We're so sorry that the zipper and cuffs did not meet your expectations. This is not our standard, and we’ll be reviewing these elements with our production team to prevent similar issues in the future.
Thank you again for your honesty and for giving us the opportunity to improve.
Warmly,
Mary
Olivia Bottega Team
From the moment I started looking for…
From the moment I started looking for my wedding dress and found Olivia Bottega’s website, I knew right away that my dress would be from there. I was a bit hesitant about buying a dress online, but I can honestly say it was the best decision I ever made. From the price, to the quality, to how delicate and beautiful it is—there wasn’t a single detail I didn’t absolutely love about my dress.
September 6, 2025
Reply from Olivia Bottega | Online Bridal Shop
Hi Francis!
Reading your review filled our hearts with so much joy! We're deeply honored that you knew right away your dress would be from Olivia Bottega - and even more thrilled that it exceeded your expectations.
Thank you for trusting us and for celebrating the details we pour our hearts into: the delicate craftsmanship, the quality, and the beauty you deserved. You've reminded us why we do what we do!
We wish you a lifetime of love and happiness - and many moments that feel as magical as your wedding day.
With gratitude,
Mary
Olivia Bottega Team
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the dress was beyond beautiful!
the dress was beyond beautiful!! The service was great! and I received my dress earlier than they originally mentioned it would arrive. My only complain is that you would think that for a dress costing well over 1k it would be packaged and delivered in a box and not STUFFED into a large plastic bag.
July 8, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Yesenia!
We're absolutely thrilled to hear that you loved your dress and that our service met your expectations! Reading that your gown arrived even earlier than expected truly made our day.
Thank you also for sharing your thoughtful note about the packaging. We hear you completely, and we're actively working with our shipping partners to improve the unboxing experience - especially for our special pieces. Your feedback is invaluable as we grow and refine our process.
We're so honored to have been part of your journey, and we hope you felt as beautiful as you looked on your big day! If you'd like to share a photo, we'd love to see you shining in your Olivia Bottega dress - tag us @OliviaBottega!
Wishing you a lifetime of happiness,
Mary
Olivia Bottega Team
My detachable bridal skirt was perfect
My detachable bridal skirt was perfect! The color, the quality and the fit were exactly what I wanted! I would highly recommend this company! The shipping was also right on time as quoted! I can’t say thank you enough!
July 7, 2025
Reply from Olivia Bottega | Online Bridal Shop
Hi Ayanna!
We're absolutely thrilled to hear that your detachable bridal skirt was everything you dreamed of - from the color and quality to the perfect fit! Reading that you'd highly recommend us means the world to our team.
Thank you for trusting Olivia Bottega and for taking the time to share your joy. We're so honored to have been part of your special day!
Wishing you endless happiness,
Mary
Olivia Bottega Team
Ordered dress then told week later it…
Ordered dress then told week later it wasn’t available
July 5, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Angel!
Thank you for sharing your feedback - we truly value it, and we’re sorry for any frustration this situation caused.
We understand how disappointing it can be when an expected item becomes unavailable. As soon as we were aware the dress was no longer in stock, we immediately issued a full refund to you. We also offered to create a custom version of the dress tailored to your measurements as an alternative, though we understand you chose not to move forward with that option.
We sincerely apologize for the inconvenience and appreciate your understanding. Our goal is always to provide a transparent and positive experience, and we’re here to assist should you have any further questions or need help finding another style you’ll love.
Warmly,
Mary
Olivia Bottega Team
Reply from Olivia Bottega | Online Bridal Shop
Dear Anne!
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you found our service fantastic, friendly, helpful, and professional – that means the world to our entire team.
We're truly honored to have been part of your special journey, and we hope your dress made you feel as beautiful as you looked!
Wishing you a lifetime of love and happiness,
Mary
Olivia Bottega Team
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Still waiting for reimbursement on a…
Still waiting for reimbursement on an item that was returned in July 2025
June 14, 2025
Scam, and silenced
You scammed me and then deleted my review. Very cool! Address your issues, you failed at your service and can't take accountability as a company.
October 1, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
Thank you for taking the time to share your concerns. We want to assure you that we have not deleted any reviews - all feedback, including yours, is important to us as we strive to improve our services.
We apologize for any frustration this situation has caused and appreciate the opportunity to make things right.
Sincerely,
Mary
10/10 would buy OB again!!!
My experience with Olivia Bottega was great and I will review it in detail.
Important to know - I never stepped foot in a single bridal shop or tried on a single wedding dress before ordering my dress from OB.
I have very particular and picky taste and I disliked approximately 99% of the dresses I was seeing online and at boutiques (via their websites.) UNTIL I found OB. I fell head over heels for their Audrey dress. Love at first sight. We are having multiple micro weddings and this dress lets me have a different look at each one! BTW, every bride should do this because you get to wear your dress multiple times and it justifies the price! Plus with the Audrey mini dress, bolero, and sleeves, I also have a version I can wear every anniversary! Anyway - it was only AFTER I submitted my custom order (I wanted ALL the Audrey pieces), that I saw reviews of some people having shipping and communication issues. I panicked and expressed my concern. Sadie, the rep I worked with the whole time, was the UTMOST professional. She reassured me all would be well, and well, in between panicking and her reassurance, I decided my heard was still set on it, so I took the risk. Though her responses were sometimes delayed (she informs me she only works 3-4 days a week, plus they are overseas and there is a time difference), she was always SO polite and kind and professional. I received my dress right on time per their estimate, it fits perfectly, it is gorgeous, and I am still in love!!! Re SHIPPING, I received automated carrier emails telling me it was in the mail and when it was gonna be delivered, was delivered, etc, so I believe they have improved that side of things. PS I also ended up getting another dress for my civil ceremony, which coincidentally was also from an Eastern European label. I’m officially team Eastern European fashion. At least for my wedding! That one also fit perfect after buying blind. Win win. I now have two wedding dresses, 5 dates I will be wearing them, and like 9 different ways I can customize the Audrey which will be worn 4 times. Anyway the point is - I have nothing bad to say about OB!!!
September 30, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Sara!
WOW. Your review left our entire team feeling incredibly grateful and inspired! Thank you for sharing your journey in such beautiful detail - from your "love at first sight" moment with the Audrey dress to your brilliant strategy of wearing it across multiple weddings (genius, by the way! 👏).
We’re so honored that you took a chance on us, and even more thrilled that Sadie provided the reassurance and professionalism you deserved throughout the process. She truly is a gem, and we’re lucky to have her on our team - we’ll make sure she sees your kind words!
It brings us so much joy knowing the dress arrived on time, fit perfectly, and will be part of so many beautiful moments in your life - from your micro weddings to future anniversaries. You’ve truly made the Audrey your own, and we can’t wait to see how you style it for each celebration!
If you’re comfortable sharing photos from any of your wedding events, we’d be absolutely delighted to see them. Tag us @OliviaBottega so we can celebrate with you!
Thank you for trusting us, for embracing Eastern European design, and for being part of the Olivia Bottega family. We wish you endless joy, love, and unforgettable moments in your gorgeous dresses.
With heartfelt appreciation,
Mary
Olivia Bottega Team
My dress was absolutely amazing and I…
My dress was absolutely amazing and I looked stunning. I couldn't have a better choice!
June 20, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Denisa!
We're absolutely thrilled to hear you felt stunning in your dress - that's exactly how every bride deserves to feel on their big day! Reading that it was "absolutely amazing" just made our whole team smile.
Thank you for trusting us with such a special moment. If you ever feel like sharing a photo of you shining in your dress, we'd love to see it! Tag us @OliviaBottega so we can celebrate you too! 💫
Wishing you a lifetime of happiness,
Mary
Olivia Bottega Team
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I really liked the service
I really liked the service, the quick tailoring and delivery. I had a last-minute order before the wedding because my husband proposed on a yacht with music and my favorite childhood cartoon playing. They asked me all the necessary questions, helped take my body measurements, and advised me on the style. I was a very beautiful bride; my husband was shocked and gave me a magical wedding night. The material turned out to be very durable and soft. My girlfriends also wanted such a dress, so I made an arrangement with my friend that she would also get married in it.
January 18, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Samanta!
Thank you so much for sharing your incredibly beautiful wedding story with us! We're absolutely thrilled that we could be part of such a magical moment - from the romantic yacht proposal with your favorite childhood cartoon to making you feel like the most beautiful bride on your special day.
Our team is overjoyed to hear that the dress exceeded your expectations and that the material felt both durable and soft.
How wonderful that your friend will also get to wear this special dress for her own celebration! We'd be honored to help her when the time comes - perhaps we could even add a personal touch to make it uniquely hers.
Wishing you a lifetime of love and happiness together,
Mary
Olivia Bottega Team
TerribleExperience - do not buy online
I had a very bad experience! It started off great, until I was informed that the dress I bought was made to order, not ready to ship. The website did not make that clear at any point and was incredibly misleading. They also failed to note in the refund section that not all of my money would be refunded, due to ‘charges’
From that moment, I struggled to get my money back from them. Emails took days to be responded to, the deduction of fees from my refund wasn’t previously stated on the website, the 15-20 working day refund period was ridiculously long to start with, but then there was a ‘delay’ and it went on even longer. I wasn’t informed of the delay until I emailed again to chase it up. The communication wasn’t good enough, the descriptions on the website are not good enough and the time frame for refunds is absolutely not good enough. I strongly encourage people NOT to buy from them online.
September 5, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Rebecca!
Thank you for sharing your experience. We are truly sorry for the immense frustration and disappointment we have caused you. You are right to be upset, and we want to sincerely apologize for our failure in communication and the unacceptably long delay in processing your refund.
You have highlighted several areas where we fell critically short:
- Website Clarity: We are already revising our product descriptions to make the "made-to-order" nature of our dresses unmistakably clear from the first moment a customer sees them.
- Refund Policy Transparency: While our policy does outline potential fees for custom orders, your feedback shows it is not prominent enough. We are making immediate changes to ensure these terms are explicitly stated at the point of purchase, not just in the policy section, so this is never a surprise again.
- Communication & Timelines: There is no excuse for our slow responses and for not proactively updating you on the delay. This was our failure, and we are implementing new processes to ensure refunds are handled within a standard, much shorter timeframe and that customers are kept informed every step of the way.
We know this does not undo your negative experience, but we hope the immediate resolution of your refund and our commitment to fixing these issues demonstrates how seriously we are taking your feedback.
Thank you for holding us accountable. We are using this to make real improvements.
Sincerely,
Mary
Olivia Bottega Team
Good product and quick customer…
Good product and quick customer service. I love the dress and purchasing experience. Four rather than five stars because for the price of the dress, I would think pockets would be included. My husband’s pants, jacket, and vest had pockets come with his outfit — pockets should be standard for clothing. Had the price to add pockets been nominal, say $50, I would have proceeded, but the price to add the pockets was half the price of the dress. Given that I had to have it hemmed (almost half the price of the dress) and now dry cleaned (more than half the price of the dress), the exorbitant price for pockets is particularly cruel to the bride on a reasonable budget.
May 23, 2025
Reply from Olivia Bottega | Online Bridal Shop
Hi July 🤍
Thank you so much for your kind words and for taking the time to leave this thoughtful review! We're thrilled to hear you love your dress and had a great purchasing experience.
You've made an excellent point about the pockets, and we truly appreciate you bringing this to our attention. We hear you - it's a fair expectation, especially at this price point. We're so sorry that the cost for adding them felt prohibitive. We'll definitely share your feedback with our design and pricing teams for future consideration.
Wishing you and your husband all the happiness on your wedding day and beyond!
Warmly,
Mary
Olivia Bottega Team
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