the dress was beyond beautiful!! The service was great! and I received my dress earlier than they originally mentioned it would arrive. My only complain is that you would think that for a dress costin... See more
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Review summary
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I’m enamored with my veil, I only wish it had a blusher as magical as my glittery long veil. We made it work. It definitely sheds but it brought all the magic I was looking for.
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Your customer service was excellent and the dress really is perfect.
Company replied
From the moment I started looking for my wedding dress and found Olivia Bottega’s website, I knew right away that my dress would be from there. I was a bit hesitant about buying a dress online, but... See more
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Company details
Written by the company
Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Contact info
111 North Market St. Ste101, 95113, San Jose, United States
- ask@oliviabottega.com
- oliviabottega.com
4.3
Excellent
299 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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The perfect wedding dress at just a glance…
I did not try on one wedding dress before seeing and purchasing their A-Line Wedding Dress Ivanel with Lace Sleeves. As soon as I saw it, I knew it was the one. It was perfect, and if I could post photos, I’m sure you would agree!
July 19, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Brittney!
We're absolutely thrilled that you took that leap of faith with our Ivanel dress - and it makes our hearts soar knowing it was "the one" from the very first glance! That delicate lace and A-line silhouette were made for moments like yours, and we’re so honored you trusted us to be part of your journey.
We have no doubt you looked absolutely breathtaking (and we’re dying to see those photos whenever you’re ready to share - no pressure, just excitement! 😉).
Thank you for choosing Olivia Bottega. Wishing you a lifetime of love and happiness in your perfect dress!
With joy, Mary
Olivia Bottega Team
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My dress was absolutely beautiful😍
My dress was absolutely beautiful. I was looking forward something dainty and a bit retro. The off the shoulder was my favorite part. I can’t get over how perfect it was. Olivia Bottega for the WIN!! Thank you to the customer service and sales team, everyone was amazing!
May 16, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Lakiesha 😍
We're absolutely thrilled to hear your dress was everything you dreamed of - dainty, retro, and oh-so-perfect! That off-the-shoulder detail is one of our favorites too, and we love how you described it as your "favorite part" (you made our design team blush! 😊).
A huge thank you for shouting out our customer service and sales squad - we'll be sure to share your kind words with them. They live for moments like this!
We're so honored you chose Olivia Bottega for your big day. If you ever feel like reliving the magic, we'd love to see a photo of you shining in your dress - tag us @OliviaBottega so we can cheer you on!
Wishing you a lifetime of happiness!
With love, Mary
Olivia Bottega Team
🤍
The quality The quality of the dress and detachable…
The quality of the dress and detachable skirt were amazing. This combination of the two, just stunning! I ordered a dress based on measurements which fit like a glove. There were delays due to shipping restraint which is the only reason this is 4.5 and not 5 star.
May 13, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Paula!
Thank you so much for taking the time to leave such kind feedback! We are absolutely thrilled to hear that you loved the quality of your dress and detachable skirt and that the custom sizing resulted in a perfect, glove-like fit. That's exactly what we strive for!
We also sincerely appreciate your patience and understanding regarding the shipping delays. We completely agree that timely delivery is a crucial part of the experience, and we're continuously working with our partners to improve this.
It was a pleasure helping you create your dream look, and we wish you all the happiness in the world on your wedding day and beyond!
Warmly,
Mary
Olivia Bottega Team
Perfect fit/fast delivery
The dress looks exactly like I imagined. All the support from staff was very helpful and they helped me customize the dress to have a lace up back. Delivery was fast and it fit perfectly so no alterations needed. I still have a while till the wedding in June but don't foresee any problems. Glitter does shed a little.
April 21, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Mikayla!
Thank you so much for this wonderful feedback! We're thrilled to hear your dress was everything you imagined and that our team could help you get the perfect lace-up back. A perfect fit with no alterations needed is what we always aim for - that's a huge win!
We're also glad the delivery was fast and you have one less thing to worry about for your big day in June.
Wishing you all the happiness for your wedding day and beyond!
Best,
Mary
Olivia Bottega Team
This company has very poor customer…
This company has very poor customer service. I never was able to get through on any phone calls as no one answered, and then the call would cut off. I wanted to discuss my wedding dress with a personal assistant but was unable to ever talk to anyone after several attempts.
Email responses were woefully slow, and not once did this company take responsibility for their inaction or take accountability!
I would never recommend this company to anyone and I have tremendous regret about purchasing my wedding dress from Olivia Bottega.. I should have purchased my dress at a local bridal salon. I did find a lovely local bridal salon that fixed the back of my dress and pressed it …but this cost me a lot of money that I should not have had to spend. At least the local bridal salon was professional, kind, and caring which Olivia Bottega was not!
May 7, 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Jane!
Thank you for sharing your feedback - we’re truly sorry for the frustration and disappointment you’ve experienced. Falling short of your expectations is something we deeply regret, especially during such an important moment in your life.
We acknowledge that our communication should have been more responsive and supportive. While we did send you the additional lacing you requested, we understand that this doesn’t make up for the challenges you faced along the way. Please know that we’re actively addressing these issues to ensure no other bride has a similar experience.
We’re grateful you found a local salon to help perfect your dress, and we wish you nothing but joy on your wedding day. If there’s anything more we can do to make this right, please don’t hesitate to reach out.
With sincere apologies,
Mary
Olivia Bottega Team
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Great customer service:)
My husband and I live in South Korea. Wedding dresses here are really expensive and just not my style, so I decided to look around on the internet. Stumbled upon Olivia Bottega and saw the "Heist" dress, and knew I needed to have it. Everyone I emailed with was super helpful and patient, and we were able to figure out any issues we had with customs as the dress arrived in Korea. Most importantly, the dress was lovely and just what I wanted 😉
May 8, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Norah!
Your review just made our entire team do a happy dance - we’re thrilled your "Heist" dress made it safely across the world to become your dream gown! Navigating international customs can be tricky, so we’re especially grateful you trusted us to guide you through the process (and that our team could be there with patience and creative solutions every step of the way!).
Most of all, we’re overjoyed the dress was everything you envisioned. There’s nothing better than knowing we helped a bride say “yes” to her dress - especially when it had to travel farther than most!
If you’re comfortable sharing, we’d love to see a photo of you shining in your Olivia Bottega look (maybe even a side-by-side with Korean wedding styles you passed up? 😉). Tag us @OliviaBottega - we’ll cheer louder than your guests did!
Wishing you and your husband a lifetime of happiness 🤍
With gratitude,
Mary
Olivia Bottega Team
My dress is an absolute dream come…
My dress is an absolute dream come true. I feel like a princess in it! The team that created it is absolutely wonderful because it is an absolute PERFECT fit!! I can’t wait to get married in my dream dress!
August 11, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Bree!
Oh, this just made our entire team smile from ear to ear! There’s nothing more rewarding than hearing you feel like a princess in your dress - that’s exactly the magic we want for every bride.
Knowing it fits you perfectly is the best compliment we could ever receive. Wishing you the most beautiful wedding day (and all the happy tears when you walk down the aisle in your dream dress!).
Thank you for letting us be part of your love story!
With joy,
Mary
Olivia Bottega Team
Exchanged Sizes with No Headache!
Ordered the incorrect size just months before my wedding and this team was able to exchange the dress for me with haste and nothing but exquisite professionalism.
The gown was absolutely perfect on our wedding day. It fit like a glove with no alterations, hung beautifully, and made with gorgeous, expensive-looking satin. IN LOVE with my decision to buy from Olivia Bottega.
April 28, 2025
Reply from Olivia Bottega | Online Bridal Shop
Hi Alison!
We’re absolutely thrilled to hear your dress was everything you dreamed of for your wedding day! Knowing it fit perfectly and looked stunning (that satin shine! 💫) is exactly why we do what we do.
A huge thank you for trusting us with your last-minute exchange—our team was honored to move mountains to make sure you walked down the aisle feeling confident and beautiful. Stories like yours remind us why we love being part of these special moments.
Wishing you a lifetime of happiness. You made our whole team smile!
With gratitude,
Mary
Olivia Bottega Team
I found the perfect dress for my…
I found the perfect dress for my wedding at Olivia Bottega. The Seiliny dress was actually the very first one I pinned on Pintrest but I was hesitant to buy online and ended up going to over 15 bridal stores and trying on more that 50 dresses and none of them compared to the dress I originally wanted. So, I decided to reach out and set up an online consultation and it turned out even better than I expected! My stylist had the dress available while on zoom for me to look at close up and she gave me wonderful pointed on how to measure and how to achieve the look I wanted. I ended up purchasing my dress from them and it was absolutely stunning! It fit me perfectly and it looked even better on my body than it did online! I could not have had a better experience and I still look back at my photos thinking about how much I loved my dress. I highly recommend Olivia Bottega for your big day!
September 24, 2024
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Alaina!
We love a full-circle moment – especially when it involves Pinterest dreams coming true! Your story about pinning the Seiliny dress, scouring 15 stores (50 dresses?! 😱), and finally coming home to Olivia Bottega has our whole team grinning. That "aha!" moment when you saw it on Zoom? Chef’s kiss.
We’re overjoyed your dress fit like magic and looked even better in person (though we might argue you made the dress shine brighter 💫). Thank you for trusting us with your vision – and for those swoon-worthy photos we now daydream about!
P.S. Tag us @OliviaBottega if you share more pics. Future brides need to see this glow!
With confetti-level joy,
Mary
Olivia Bottega
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Not accurate "Custom" Sizing
Communication with staff was awful, phone lines just disconnect, they sent me a dress with inaccurate custom measurements and didn’t offer any solutions. I’m convinced they filter only to show possitive reviews. It’s an expensive (+3k) mistake ordering from here that ruined my big day.
July 24, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Hi Dani!
We are truly heartbroken to hear about your experience, and we sincerely apologize for the frustration and disappointment this has caused. Your wedding day should have been everything you dreamed of, and we’re devastated that we fell short.
We only learned about the fit issues after your review - four months after your dress was delivered - which made it impossible for us to address the problem in time. Had we known sooner, we would have moved mountains to make it right before your big day.
That said, we still want to understand what went wrong. We’ve asked for photos or videos of the fit issues along with updated measurements so we can investigate fully. This will help us determine if there was an error in production, shipping, or sizing - and ensure it never happens again.
We don’t filter reviews, and your feedback has already led to real changes: extended customer service hours, additional quality checks, and better post-delivery follow-ups. We take this seriously.
We’re still here, ready to make this right in any way we can. Please reach out to us directly at ask@oliviabottega.com we’d value the chance to speak with you personally.
With deepest apologies,
Mary
Olivia Bottega Team
Getting a custom made dress online was the best decision I have made in my wedding planning journey.
I can't put into words how much my experience with Olivia Bottega surpassed my expectations. I thought long and hard about the pros and cons of buying a dress online without seeing it in person, but my experience from seeing dresses in person was already underwhelming, so I eventually thought that it was worth the risk based on the positive reviews, the stunning dress designs on the website and social media, and the benefit of having a custom sized dress. Also, I had my heart set on having two dresses for my wedding day, and I couldn't find any convertible dresses that came close to the vision I had, and the alternative was blowing the budget on two separate dresses.
I had made my peace with the possibility of needing to do some minor alterations locally. I had even accepted that one of the two looks I was looking for would be fulfilled and I could do the rest locally on a budget.
Any reservations or doubts I had about my decision were put to rest within days of placing my order with a lovely personal email to clarify a few of my measurements. I knew that I was dealing with an attentive, passionate team, and I felt their excitement when I updated them after I received my dress.
As exceptional as the service was, it would have meant nothing unless the product was also exceptional, and that is exactly how I would describe my dress. It is beautiful, expertly and lovingly made, high quality materials and the best part, it fit like a glove the first time I put it on. There was no waiting around paying a tailor to alter it in the hopes that it fits the way the pins and pegs in a boutique make it look. I am 8 months out from my wedding and my beautiful dress is packed back up in my sister's house for safe keeping, I can't express the relief of having that huge box ticked with months to spare.
I can't wait to see the faces of my nearest and dearest, and my husband to be, when I get to show off my beautiful dress.
If anyone is debating whether or not this is a worthwhile venture, I can only advise to go for it. I am so glad I took the apparent risk, not only did I save money on a second dress and alterations, but I know that I have the most unique dress anyone at our Irish wedding will have seen, and the most unique acquisition story behind it.
To my fellow future brides, you won't regret putting your trust in the Olivia Bottega team, and you certainly won't regret the dress for the most important day of your life.
Thank you so much to Sadie, Mary and the extremely talented dressmakers.
Míle buíochas ó bhrídeog Éireannach fíor-shásta
(Many thanks from a very happy Irish bride)
Grá mór!
July 3, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Jennie!
Oh. My. GOODNESS – your review just gave us all the feels! From our sewing team to Sadie and Mary (who are currently blushing at their shoutouts!), we're absolutely over the moon that your dress journey with us was everything you dreamed of and more.
We loved being part of your "unique acquisition story" (Irish wedding legend in the making! ☘️) and are thrilled that:
✨ Your custom dress fit like a glove on the first try (no pins-and-pegs suspense!)
✨ You saved your budget and got two stunning looks in one
✨ Our team made you feel as excited as we were – because brides like you are why we do this!
Now we’re just counting down the days until your big day! When those wedding photos come in, please please please tag us @OliviaBottega – we want to see your crew’s jaw-drops and your husband-to-be’s first look!
Sláinte to love,
Olivia Bottega Team
🤍🤍🤍
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
First and foremost, we owe you a huge apology for the delay in processing your refund - this is not the experience we want for our customers, and we’re truly sorry for the stress this has caused.
The good news: Your refund has been processed! The funds should be back in your account within 3-5 business days (depending on your bank). Please check your email for the confirmation receipt (including the amount refunded).
What happened?
We’ve been navigating unexpected delays with our payment processor, but that’s no excuse. We’ve now:
✓ Upgraded our refund system to prevent future delays
✓ Added manual checks for all pending returns
With sincere apologies,
Mary
Olivia Bottega Team
Dress was better than the photos.
Dress was better than the photos.
Beautiful detailing, buttons and finishes all done perfectly, dress feels heavy (in a good way) plenty of fabric, luxury feel.
Communication was excellent.
I got a local seamstress to help me with measurements, dress fits like a glove.
Thank you so much
June 6, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Lisa!
We're absolutely thrilled to hear your dress exceeded expectations - especially that it felt even more luxurious in person! There's nothing better than hearing our craftsmanship (those buttons and finishes!) made you feel as special as you deserve to be on your big day.
A huge thank you for trusting us with your measurements - you and your seamstress nailed it! Wishing you a lifetime of happiness in that perfect dress.
With gratitude,
Mary
Olivia Bottega Team
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My Dream Dress!
I had such a wonderful experience with Sadie and the entire team from start to finish. From the very beginning, they were warm, attentive and genuinely invested in making sure my dream dress would come true. There was a small hiccup with the shipment, but the way the team handled it was amazing. They worked tirelessly to ensure my dress arrived before the big day. When it finally came, I was completely mindblown. The dress is everything I dreamed of, absolutely stunning and fits like a glove. I truly can't wait to walk down the aisle in it. Thank you again for all your incredible support and dedication!
June 20, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Marisca!
Wow - your message absolutely made our day! 🥹✨ We’re beyond thrilled to hear that you had such a great experience with Sadie and the team. It means the world to us that we could be part of your dream dress journey, and we’re so glad everything worked out in time for your big day (even with that little shipping hiccup - thank you for your patience!).
Knowing that your dress fits perfectly and made you feel amazing is the best reward we could ask for. We truly can’t wait to see you walk down the aisle - you’re going to look breathtaking! 💫
Wishing you all the love and joy as you step into this beautiful new chapter. Thank you again for trusting us!
With love,
Mary
Olivia Bottega Team 💛
You won’t regret it!
I was definitely apprehensive about spending so much money on a nonreturnable dress that I’d only seen online, but the dress reviews were all so positive that I decided to take the plunge. No regrets! I’m still waiting for the big day, but it arrived in the timeframe estimated and fits perfectly. The dress itself is gorgeous, and I can’t wait to see myself in it on my wedding day.
June 20, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Marie!
Thank you so much for your thoughtful review! We totally get how nerve-wracking it can be to order a nonreturnable dress online - it means the world to us that you took that leap of faith and trusted Olivia Bottega with such a special moment. 💛
We’re over the moon to hear that your dress arrived on time, fits like a dream, and makes you feel beautiful - exactly how every bride should feel! ✨
We’re counting down the days with you and hope your wedding is everything you’ve ever dreamed of and more. If you ever feel like sharing a photo after the big day, we’d be honored to see you glowing in your gown! 💫
With love,
Mary
Olivia Bottega Team
Prompt, professional and accurate.
Alyona and her team were prompt with their responses and very helpful during the whole entire process of ordering my dress online!
I ordered the Fiorelia dress for my reception gown and it is sooooo pretty! It definitely matches the pictures online so that was a relief. There weren’t any 0 or size 2’s left when I had purchased this on sale, so I had it customized and they did well!
The only thing is that the sizing they offer when you get it customized is they don’t account for the torso length so it ended up being too long on me and I ended up paying the difference I saved from purchasing the dress on sale, put into tailoring haha. C’est la vie I guess!
I hope you’ll consider them when ordering your dress a the craftsmanship and staff after top notch!
Thanks!
June 20, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
Thank you so much for sharing your experience with us - and for your kind words about Alyona and our team! We’re thrilled to hear you loved the Fiorelia dress and that it matched your expectations (and the photos!) perfectly. 🤍
We appreciate your honesty about the torso length - that’s super valuable feedback and helps us continue to improve for future brides. We're glad it still worked out beautifully in the end, and we hope you feel absolutely stunning in your reception gown!
Wishing you the most magical celebration ahead - and if you have any photos to share after the big day, we’d love to see them!
By the way, we tried to locate your order in our system but couldn’t find a match. Would you mind reaching out to us at ask@oliviabottega.com with your order number or the name the order was placed under? We’d love to double-check everything on our end.
With love,
Mary
Olivia Bottega Team
I ordered custom size ball gown for my…
I ordered custom size ball gown for my daughter. It was beautifully made and received it timely as promised.
Thank you ladies!
May 17, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Tabitha!
We’re absolutely delighted to hear that your daughter’s custom ball gown arrived beautifully and right on time! Creating dream dresses for moments like these is why we do what we do, and we’re so honored you chose Olivia Bottega.
Thank you for your kind words - it means the world to our team. Wishing your daughter all the joy in the world as she shines in her gown!
With gratitude,
Mary
Olivia Bottega Team
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Really loved the dress
Really loved the dress. Everything was high quality and shipping was fast! I ordered a ready-to-ship dress and it came in 3 days and was very beautiful!
May 10, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Cathleen!
We're absolutely delighted to hear how much you loved your dress - and that it arrived at lightning speed! Our ready-to-ship collection is designed for moments just like this, when you need both quality and quick delivery without compromise.
Thank you for trusting us with your special occasion✨
With gratitude,
Mary
Olivia Bottega Team
Sparkly elopement
Decided to elope last minute & received my dress sooner than expected. It was perfect & more beautiful than the pictures. My veil was absolutely gorgeous. I’m a glitter person & the amount of sparkle on my dress & veil was stunning.
June 12, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Georgialee!
We're thrilled to hear your last-minute elopement came with a side of early dress delivery - talk about perfect timing! Your note about the dress being even more beautiful than the photos gave our whole team goosebumps (in the best way!).
A fellow glitter lover after our own hearts! 💎 So glad the sparkle on both your dress and veil delivered the drama you deserved. If you’re comfortable sharing, we’d love to see a peek of your elopement magic - no pressure, but we’re officially living for your "more beautiful than pictures" glow!
Wishing you a lifetime of happiness
With confetti-level joy,
Mary
Olivia Bottega Team
Olivia Bottega - The TOP choice for a wedding dress
Olivia Bottega is a wonderful option to purchase bridal clothing. I had a lovely experience with the team! Sadie was a person I was working with, and she helped me every step of the way. She helped me work through all issues, and she was VERY patient and so very professional! I appreciated that so much.
I did have some delays due to shipping issues, but this was absolutely NO fault of the company. They handled it with extreme care, and one of the founders herself contacted me to help me out. I received my dress and it was lovely. Beautiful material and great fit.
I highly recommend this store for a less stressful bridal experience.
June 11, 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
We are so grateful for your thoughtful review and are thrilled to hear that Sadie provided such exceptional support throughout your journey with us. Her patience and professionalism are qualities we deeply value, and we’ll be sure to share your kind words with her - it will mean the world❤️
While we regret that you experienced shipping delays, we truly appreciate your understanding and are so glad our team, including one of our founders, could step in to ensure everything was resolved to your satisfaction. It’s wonderful to know your dress arrived beautifully and lived up to your expectations in both material and fit.
Thank you for recommending Olivia Bottega - we’re honored to have been part of your bridal experience and wish you all the happiness in the world ✨
Warm regards,
Mary
Olivia Bottega Team
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