From DPD pickup to repairs by Reece and tests by Gary...my dead Dell laptop sent back to me in perfect working order. ...quickly too! less than 1 working week turnaround! Top notch service.... c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service from this company. I had cover with domestic and general who unbeknown to me us ologic. It was to repair the pads on a set of over ear headphones. The headphones were collected from... See more
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Professional and very helpful from start to finish , kept us informed and had a detailed report back about the repair and what had been done as well as other checks that had been made . safe and trus... See more
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I thought my laptop had expired. Sky insurance connected me with Ologic. They arranged collection by dpd which was very swift and a week later I received a message stating the machine was fully repa... See more
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Company details
Written by the company
If you rely on your laptop, mobile phone, or tablet and the worst happens to it, you’ll want to know the repairs are being handled by experts. Established in 2003, Ologic provides a dedicated specialist technology repair service to the insured and warranty markets. Since those early days, we’ve grown to process over 100,000 claims per year. This makes us the largest independent technology repair company for the insured marketplace – something we put down to offering exceptional levels of service to all our clients. As a professional repair company, you can be sure that your claim will be handled by a skilled team of highly experienced engineers. We take the time to conduct a thorough investigation of any technology that comes to us, while all of our repairs are completed to the highest possible standard.
Contact info
United Kingdom
- www.ologic.co.uk
4.9
Excellent
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Absolutely flawless and quick service…
Absolutely flawless and quick service with added extras for free. Amazing! Thank you
November 6, 2026
Unprompted review
Reply from Ologic
Hi Cheryl
Thank you so much for your fantastic feedback! We're delighted to hear that you found our service quick and flawless. We always aim to go the extra mile, so it's lovely to know the little extras were appreciated. Thank you for choosing Ologic, and we hope we can help again in the future!
The Ologic Team
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Thank you Marc & Gary!!
Gary and Marc have made repairs to my laptop that I didn't even know needed doing! They are fantastic, quick, and I shall be recommending them to all of my colleagues. I couldn't be happier with the time frame, from collection by the courier, to returning it to me was 5 days. They are very attentive, have hand written all of the repairs made and have even listed everything checked to ensure it is in full working order before sending it back, not only that, but they've even fully charged my laptop so it's ready to go - thank you so much Marc and Gary!
November 5, 2026
Unprompted review
Reply from Ologic
Hi Gemma
Thank you so much for such a wonderful review!
We're delighted to hear how pleased you are with the service and that our repair team managed to identify and resolve additional issues with your laptop. We take great pride in being thorough, from the initial repair through to the final testing, and it's lovely to know that the detailed paperwork and fully charged laptop made a difference. We're especially pleased that the whole process, from collection to return, took just five days!
Thank you again for your kind words and for recommending Ologic to your colleagues. It really does mean a lot to us all.
The Ologic Team
Treated Badly
I loved working here. I was good at my job and was hitting my targets. Didn't last long though as I was accused of something disgusting that I would never do.
Because I'm a lowly agency worker, Ologics never confronted me about it or wanted to meet up to hear my side and resolve the issue.
Agency workers are treated like they are nothing. You get accused of something and the company will just get rid of you with a click of a finger without hearing your side.
This has happened to me many times before with toxic employees and supervisors. All I want to do is go to work, do my job, and go home. Im tired of constant drama.
Avoid working here if your on Job Agency.
October 23, 2026
Unprompted review
MAC BOOK REPAIR
Sent my Mac book for repair and such a smooth process anytime emailed for updated there was a quick response also to mention came back spotless and working like new thanks to Ash and Gary. and fully charged love that .
100% recommend
November 3, 2026
Unprompted review
Reply from Ologic
Hi Lewis
Thank you so much for your fantastic review! We're delighted to hear that the whole repair process was smooth and that our team kept you updated with quick responses throughout. It's great to know your MacBook arrived back spotless, fully charged and working like new! We always aim to go that extra mile, so it's lovely to hear these little touches are appreciated.
Thank you for your recommendation and for choosing us!
The Ologic Team
My laptop screen wasn’t working and…
My laptop screen wasn’t working and Ologic repaired it smoothly and kept me updated, Gary and Ryan from the engineering and repair team repaired my laptop really fast and the customer support was great whenever I had a question, Mark sorted it out really fast! Had a few issues with the courier DPD but that was not ologic’s fault!
November 3, 2026
Unprompted review
Reply from Ologic
Hi Lily
Thank you so much for your lovely review! We're delighted that our repair team were able to get your laptop screen working again so quickly and that you found the whole process smooth and straightforward. It's great to hear that our customer support team were on hand to answer your questions and keep you updated throughout.
We're sorry to hear there were a few hiccups with the courier, but really appreciate your understanding that this was outside our control.
Thank you again for choosing Ologic and for taking the time to share your experience. We're so pleased we could help!
The Ologic Team
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Many thanks for great service
Many thanks for great service. And good communication. Thank you 🙏🏻👍🤩
October 9, 2026
Unprompted review
Reply from Ologic
Hi Sanita
Thank you so much for your kind review! 😊 We’re delighted to hear you were happy with the service and communication throughout. We really appreciate you taking the time to leave us such lovely feedback. 🙏🏻
Best wishes,
The Ologic Team
Everything about them is great
Everything about them is great. The customer service is second to none the packaging is fantastic the turnaround is very quick they have fixed devices for me around 8 times this year my wee boy likes to drop them lol even the little quotes on the packaging and the wee sweets there service is the best I've ever had thank you again ologic and im hoping I dont see you for a while 😂
November 2, 2026
Unprompted review
Reply from Ologic
Hi Mark
Thank you so much for such a fantastic review! 😊 We’re delighted to hear that you’ve had such great experiences with us — although 8 repairs in one year definitely sounds like your wee boy is keeping our repair team busy! 😂
It’s lovely to know that the little touches, from the packaging and quotes to the sweets, are appreciated too. We always try to make the whole experience as easy and enjoyable as possible.
Thank you again for continuing to trust Ologic with your devices. We really appreciate your support — and, in the nicest possible way, we hope we don’t see you again for a while either! 😂
All the best,
The Ologic Team
Ologic has delivered well - Dell Pavilion laptop repair
I had my son's HP Pavilion laptop repaired. All done and returned within a week.Ryan the repair technician and Gary the test engineer have done very well. The fault was repaired and everything communicated very clearly in the documentation.
Well done.
October 31, 2026
Unprompted review
Reply from Ologic
Hi Dushy
Thank you for the fantastic review! We’re really pleased to hear that your son’s HP Pavilion was repaired and returned to you within a week, and that you were kept clearly informed throughout the process.
It’s great to know everything is back up and running as it should be.
Thank you for choosing Ologic!
The Ologic Team
Laptop repair
The process was very easy. Ologic arranged the pick up via DPD and provided the packaging for the laptop to be delivered safely. I was kept up to date with the repair process via a handy login and could see the stages of the repair with photo too!
The return was delivered securely via DPD, inside was a full report with the details of who had taken care of the laptop. A big thank you to Kevin and Gary for the repair, my son’s is over the moon to have his laptop back and fully functioning.
Many thanks.
October 26, 2026
Unprompted review
Reply from Ologic
Hi Zora
Thank you so much for the fantastic review! We’re really pleased to hear that you found the whole process easy and straightforward, from the DPD collection and secure packaging through to being able to follow the repair progress online.
Most importantly, it’s great to hear that your son has his laptop back fully working and is over the moon with it! We’ll make sure your kind feedback is passed on to our repair team.
Thank you for choosing Ologic and for taking the time to share your experience – it really is appreciated!
The Ologic Team
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Absolutely amazing service from start…
Absolutely amazing service from start to finish, Xbox collected immediately after contact, fixed in one day, returned the next day and is working as new! Thank you Gary and team.
Matthew Thomas Xbox one X
October 29, 2026
Unprompted review
Reply from Ologic
Hi Matthew
Thank you so much, Matthew! We’re delighted to hear that you had such a great experience with us and that we were able to get your Xbox One X repaired and back to you so quickly.
It’s fantastic to know it’s working like new again. Thank you for taking the time to leave us such a lovely review – we really appreciate it!
The Ologic Team
My daughter smashed her tablet screen!
My daughter smashed her tablet screen. I had no idea on policy number etc but d&g appliance sorted it and set up DPD delivery very quickly to Ologic.
Courier provided everything we needed to send it.
It was quickly received and worked on. I had Gary & Chrys fixing it for me.
Very quick turnaround - tablet return Amazingly well wrapped - super secure.
I also recieved a thought out lovely letter, a beand new spare cable amd a pack of sweets! Only downside was my children argued over the sweets 😅
Fantastic service and a real human feel to the company. Thank you!
October 29, 2026
Unprompted review
Reply from Ologic
Hi Donnna
Thank you so much for taking the time to leave such a lovely review! 😊
We’re delighted to hear that everything went smoothly from arranging the collection through D&G and DPD, right through to the repair and safe return of your daughter’s tablet.
We always try to add a little personal touch, so it’s great to know the letter, spare cable and sweets were appreciated — although we may need to start sending two bags to avoid any arguments! 😅🍬
Thank you again for your kind words. We’re really pleased we could get the tablet repaired and back home quickly and safely.
Best wishes,
The Ologic Team
Great service, communication, positivity and easy process
I spilled water on my computer and couldn't turn it on…. Sent it to Ologic and Mark and Gary fixed and returned it back to perfect condition in just under 3 weeks with a couple packets of sweets!!
Everything was fixed and works perfectly now. GREAT SERVICE, EASY COMMUNICATION, POSITIVE EXPERIENCE AND REALLY NICE PEOPLE!!!
October 8, 2026
Unprompted review
Reply from Ologic
Hi Tabby
Thank you so much for the fantastic review! 😊
Water damage can be a real worry, especially when the computer won’t turn on at all, so we’re delighted our repair team were able to get everything fixed and back to you in perfect working order.
It’s also great to hear that you found the communication easy and the whole experience so positive — and of course, we’re glad the sweets went down well too! 🍬
Thank you again for choosing Ologic and for your lovely comments. We really appreciate it!
Best wishes,
The Ologic Team
Outstanding experience from Chrys and Gary
Outstanding experience from Chrys (Repair Technician) and Gary (Test Engineer) IPad came back in a good time and like brand new! Thank you so much both.
October 28, 2026
Unprompted review
Reply from Ologic
Hi Katherine
Thank you so much for the fantastic review! 😊
We’re delighted to hear that your iPad was repaired and returned to you quickly and looking like new. Our repair and testing teams work hard to make sure every device leaves us in the best possible condition, so it’s wonderful to hear you had such a positive experience.
Thank you for choosing Ologic and for taking the time to share your feedback — it’s very much appreciated!
Best wishes,
The Ologic Team
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I was genuinely impressed by Ologic's…
I was genuinely impressed by Ologic's service from start to finish. What stood out most was the sheer speed with which my repair was handled. The communication throughout the process was excellent, and the turnaround and delivery were impeccable.
A special thank you to Gary, who carried out the repair, and also to the gentleman who answered my initial phone call. Unfortunately, I can't remember his name, but he patiently answered every question I had without hesitation and immediately put my mind at ease.
To be honest, I wasn't very hopeful that my laptop could be repaired. I had almost written it off. However, Ologic not only brought it back to life but returned it in full working order. As someone who dislikes unnecessary waste, it's fantastic to know that companies like Ologic help extend the life of devices rather than having them end up in landfill. Every successful repair is a small win for our planet.
I was also impressed by the care taken when returning the laptop. It arrived securely packaged, well protected, and safely wrapped, giving me confidence that it would arrive back in the same condition in which it left the workshop.
Thank you to Gary and the whole Ologic team for providing such a professional, efficient, and environmentally conscious service. I would happily recommend you to others.
**5 stars.** ⭐⭐⭐⭐⭐
October 29, 2026
Unprompted review
Reply from Ologic
Hi Color My Style (great name!!)
Thank you so much for taking the time to leave such a detailed and thoughtful review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you were impressed with the speed of the repair, the communication throughout and the care taken when returning your laptop. It’s especially lovely to hear that our team were able to put your mind at ease from that very first phone call.
Bringing a device back to life when a customer has almost given up on it is one of the most rewarding parts of what we do. We completely agree with your comments about reducing unnecessary waste too — whenever a device can be successfully repaired and given a new lease of life, that’s a great result all round. 🌍
Thank you again for your kind words about our repair team and the service you received. We really appreciate your recommendation and are so pleased we could get your laptop back to you in full working order.
Best wishes,
The Ologic Team
Amazing service from this company
Amazing service from this company. I had cover with domestic and general who unbeknown to me us ologic. It was to repair the pads on a set of over ear headphones. The headphones were collected from my house at a time that suited, great Comms throughout, and were returned with zero fuss within a week. Accompanied by a personal letter from Gary and Mark who personally signed the letter and explained what they had done. First rate experience. Would highly recommend. Oh, and they enclosed a small bag of sweats and a spare charging cable without even asking. Amazing.
October 19, 2026
Unprompted review
Reply from Ologic
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with us, from the convenient collection and regular communication through to the repair and return of your headphones.
We always try to make the whole process as straightforward and hassle-free as possible, so it's great to know everything went smoothly and that the little extras were appreciated too!
Thank you again for taking the time to share your experience and for recommending us. We'll be sure to pass your lovely comments on to the repair team.
Best wishes,
The Ologic Team
Super fast and effective
Super fast and highly efficient!!! Was constantly kept informed on the repair . Prompt pick up and timely delivery by DPD.My daughter can get back to her project and this is absolutely exciting!!! I never expected it to be so quick and a very thorough job I must say.
The experience was amazing and I am very pleased with the entire process. I can say our device is back in good working condition!!!
Great job Gary and Kelvin !!!!
I highly recommend Ologic .
October 27, 2026
Unprompted review
Reply from Ologic
Hi Osata
Thank you so much for your fantastic review! We're delighted to hear that you were so pleased with the speed and efficiency of the repair, as well as the communication throughout the process.
It's especially great to know that your daughter's device is back in full working order so quickly and that she can get back to her project! We'll make sure your kind comments are passed on to the repair team.
Thank you again for choosing Ologic and for your recommendation – it really is appreciated!
Best wishes,
The Ologic Team
Fantastic service
Got to say, what a fantastic repair company. I've worked with many technology companies in my job and can rarely shout about them being great, fast, efficient support. Fully communicated all the way. Great job and shout out to GARY for his efforts. My sleep depends on my anti noise earplugs as the noise from the other side of the bed can be like an international airport at rush hour. Thanks team! I can sleep again.
October 27, 2026
Unprompted review
Reply from Ologic
Hi Ste
Thank you so much for the fantastic review! It’s great to hear that you were impressed with the speed, communication and service throughout your repair.
And we have to say, “international airport at rush hour” made us laugh! 😂 We’re very pleased to have played our small part in restoring some peace and quiet to the bedroom.
Thanks again for choosing Ologic, and here’s to many more peaceful nights’ sleep! 😴
The Ologic Team
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Amazing service
I sent my macbook off for repair, pick up was top and the whole service was amazing. Gary seems like a top guy, got a free charger back and a pack of sweets. Amazing
October 19, 2026
Unprompted review
Reply from Ologic
Hi Shan
Thank you so much for the amazing review! We’re really pleased to hear that everything went smoothly, from collection right through to getting your MacBook back.
It’s great to know the little extras, including the charger and sweets, were appreciated too! 😊
Thanks again for choosing Ologic and for taking the time to leave us such fantastic feedback!
The Ologic Team
The whole process was excellent and…
The whole process was excellent and smooth, from the laptop collection to its delivery. The repair was completed and my laptop was returned earlier than expected. Gary and Marc, the technicians, did an amazing job, and I’m really pleased with the service. Highly recommended!
September 24, 2026
Unprompted review
Reply from Ologic
Hi Uduak
Thank you so much for your fantastic review! We’re delighted to hear that the whole process was smooth from collection right through to delivery, and especially pleased that we were able to get your laptop repaired and back to you earlier than expected.
It’s great to know you’re happy with the repair and the service you received from the team. Thank you for your recommendation and for taking the time to share your experience with us – it really is appreciated!
Kind regards,
The Ologic Team
Laptop issues
My laptop had completely stopped working, and I genuinely thought it would never turn on again. Thankfully, I took it to OLOGIC, and I couldn’t have asked for a better experience! Gary was absolutely brilliant and managed to get my laptop working again when I had almost given up hope.
What made the experience even more special was that Gary went above and beyond simply repairing my laptop. He kindly treated me to some sweets, provided me with a spare cable, and even charged my laptop so I could get straight back to working on my assignments as soon as I got it back.
It’s clear that OLOGIC’s technical expertise goes hand in hand with a genuine commitment to helping people. Gary was not only skilled and professional but also incredibly kind, thoughtful, and considerate. His generosity made a stressful situation so much easier, and I’m genuinely grateful for the care he showed me.
I’m extremely happy with the results and cannot thank Gary enough for bringing my laptop back to life.
It’s not every day you come across someone who goes the extra mile to make sure you’re taken care of.
A massive thank you to Gary and OLOGIC for the outstanding service. I would wholeheartedly recommend them to anyone needing expert technical help
October 21, 2026
Unprompted review
Reply from Ologic
Hi Aliya
Thank you so much for taking the time to leave such a wonderful and detailed review! ⭐️
We’re delighted that we were able to bring your laptop back to life, especially when you thought all hope was lost! We know how important it is to have your laptop available for your assignments, so it’s fantastic to hear that you were able to get straight back to work.
We’ll make sure your lovely comments are passed on to Gary. He’ll be thrilled to know that his extra care and attention made such a difference to your experience. The little touches are all part of trying to make what can be a stressful situation that bit easier.
Thank you again for your incredibly kind words and recommendation. It genuinely means a great deal to Gary and the whole team here at OLOGIC. 😊
The Ologic Team
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