Olympia Removals & Storage Reviews 

165
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally polite, incredibly helpful, and always handling personal belongings with absolute care during the entire relocation process. Many consumers emphasize that the office and field personnel successfully take all the stress out of moving day. However, some people also noted that the professional teams arrived promptly and executed the heavy lifting with remarkable speed and efficiency. Reviewers consistently highlighted that these dedicated moving crews worked tirelessly to ensure every single item was properly organized and placed in the correct rooms.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and efficient throughout the moving process.... See more

Service

Users describe positive interactions with service, highlighting that the team arrived on time and worked... See more

User experience

Clients share high satisfaction regarding the user experience, highlighting a smooth, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Olympia and competivley priced. The removal team were great and worked so fast dispite the current heatwave. Shout out to Esha who helped calm my nerves during our first ever fu... See more

Rated 5 out of 5 stars

We were recommended by hippo removals and Olympia were fantastic from the very start. They price matched our removals quote (which was really reasonable) and were available last minute for our move. T... See more

Rated 5 out of 5 stars

Couldn’t fault our amazing removal men. They all worked so hard, were very careful with our belongings and kept us smiling and entertained throughout the day. We couldn’t have done it without them a... See more

Rated 5 out of 5 stars

Without a doubt the most efficient, polite, respectful company I could have picked to manage my move. I cannot recommend highly enough. It made my experience of moving Seamless! Esha has been incredib... See more


Company details

  1. Moving Company

Written by the company

At Olympia Removals and Storage Group, we have been providing customers with top-quality services for more than 10 years, helping people move house and relocate businesses across the UK with minimum hassle and stress.


Contact info

4.9

Excellent

TrustScore 5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(165)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

I used Olympia Removals in June for my first big move from a first floor flat to a house. The quote was competitive when compared with other local companies. Mo, Assa and Charlie were fantastic. They were friendly and polite and made the task look effortless. Bill was very communicative and helpful. I would not hesitate to recommend them to anyone looking for a removal service.

July 17, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Just brilliant

Just brilliant, went above and beyond both in preparation, packing and on the day. Can recommend Olympia highly enough if you want to take the stress out of moving

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Thanks to all the team

Thanks to all the team. Very helpful. Everything was moved and replaced in roughly the correct place. Best thing was theirv constant smiles, even when we asked for stuff to be moved to a different room

May 11, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Thank Craig, it was a pleasure working with you from start to finish on a long trip.
Bill Wilson

Rated 5 out of 5 stars

All in a day's work...

Team of guys showed up, cleared the house in no time at all, packed everything into 2 vans, drove 4 hours, and unpacked the whole lot. Very professional and never moaned once (despite the steps up to the flat at the other end). Thank you very much.

April 20, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Thanks for the review and yes although steps is a killer to loaders, its a removal companies everyday occurance.
Bill

Advertisement
Rated 4 out of 5 stars

Not flawless, but very good overall

Yes, the bubble-wrap took far too long to turn up and the guys doing the job were 90 minutes early on the day, but the company stuck to the price quoted, did an efficient job on the day, and (even when there were a couple of hitches) Bill co-ordinated the entire operation in a gracious, friendly and professional way. I am very likely to use their service again.

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

Can’t really fault the removal

Can’t really fault the removal itself. 4 chaps arrived at the agreed time & loaded us quickly and smoothly. No issues the the removers were polite and positive. At the other end, they decanted out belongings, re-assembled the larger furniture items and were on their way by 3.30pm. Happy days.

I see the point below about WhatsApp communications. Yes it takes some getting used to if you tend to converse in email. However, these chaps are not sitting in front of computers all day like many of us.

Good job and I would happily recommend Olympia.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service

The team was very professional, kept to the discussed time, great attention to detail and Peter from customer service was amazing. I would highly recommend.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with Olympia Removals

Very happy with Olympia Removals! On the removal day the team worked non-stop, carefully moving and loading my furniture, they listened to my instructions even though we had a screaming upset baby on the day. I could not ask for anymore. Definitely recommend!

April 5, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Advertisement
Rated 5 out of 5 stars

Olympia have moved our belongings from…

Olympia have moved our belongings from Reading to Basingstoke .
Guys were very polite and friendly . They stacked items and furniture very carefully and later unloaded it to desired rooms.
Absolutely brilliant job done 👍
Thanks guys

March 30, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hi Grzegorz,

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Rated 5 out of 5 stars

Absolute brilliant job by these guys…

Absolute brilliant job by these guys today helping me move to my new home. Everything run so smooth from first contact, booking, and the move overall. Great communication from start to finish. Would definitely use them again and most definitely would recommend to anyone

March 19, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hi Harriet,

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Rated 5 out of 5 stars

good affordable service

I am very happy with the service, i was booking later than i would have liked the quoting process was quick, easy and accurate for the size of Van i needed.

Everything went smoothly with communication pre-move and the team that came were friendly and efficient. I had some high value items that were packed and moved carefully. The price was very good and i have no reason not to recommend them.

March 17, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hi Luke,

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Rated 5 out of 5 stars

Easy and flexible booking

Easy and flexible booking, Bill was so helpful and easy to communicate with. The two guys who moved for us where really good and quick and didn't mind that we had to wait a while for our keys. Would definitely recommend.

March 14, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hi Rebecca,

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Advertisement
Rated 5 out of 5 stars

Moving made easy!

Good communication leading up to the day. On the day the two removal men (Brian and Stuart) were friendly and efficient and they really took the stress out of moving. Would definitely recommend.

March 7, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hi Lawrence,

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Rated 5 out of 5 stars

Practically perfect in every way!

So due to last minute issues (won't go into it) I phoned up and they sorted us out with 3 days notice. Great price and not only was Bill a pleasure to deal with the movers omar, Moore and Bob were brilliant and worked extremely hard and looked after our stuff. Highly recommend! Thank you!

March 4, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hi Steve,

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Rated 5 out of 5 stars

we had the best move you could possibly…

we had the best move you could possibly ask for.olympia removals took all the stress out of the move for us. the three removal men were so helpful we couldnt ask for better. thank you olympia. the three men, Omar,Mo,Bryan, were very polite and extremely helpful, a credit to the company

March 4, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hi Mrs J A Gatley,

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Rated 1 out of 5 stars

I would avoid like the plague!

I had initially contacted EJ Moves and the man on the phone Peter told me they were busy on the day I needed them but his sister company Olympia removals could do it and he would co-ordinate between the two. From Olympia’s website you would expect a very professional experience from branded vans and workman. However in reality on the day of moving a group of men wearing either a different companies t-shirt (Apex removals) or no uniform turned up over an hour late in unbranded old vans. They were quick (bar frequent mobile phone calls) but one of the younger removal men kept dropping and banging our processions even dropping a box down the stairs!

The unloading was stressful, they didn’t put the boxes in the right rooms even though we have clearly written which room they needed to go into. Again the youngest removal man kept dropping and banging things. They also damaged a bed and fridge and we haven’t finished unpacking so dread to think potentially what other things have been broken. Then amongst this stressful situation Peter rang asking for payment. They hadn’t finished packing at all but I agreed and took the payment details over the phone to do a BACS transfer. Less than five minutes later and just as I was holding my phone to do the transfer one of the removals men said they had received a call and they were refusing to unload anymore due to lack of payment. I explained I had only spoken to the Peter less than five minutes ago and I was literally just doing the payment there and then. He shrugged his shoulders and said he just does what he is told. Only after ringing Peter and sending a screenshot of the transfer did work commence.
Seriously stressful situation all in all. From being late to the overly aggressive attitude around money I would not use them or EJ Removals again.

March 4, 2022
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hi Vix,

Thank you for taking the time to leave a review.

Upon review, we understand that there have been issues with the payment on your moving day, but as per our business terms and booking confirmation documents sent to you prior to the move clearly states we have to take payments on moving day.

We do apologise for any inconvenience caused.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Advertisement
Rated 5 out of 5 stars

Highly recommended for hassle free shifting experience

It was our first time to move houses in the UK, from Swindon to Nottingham. And expectedly, we were excited yet anxious. Upon online searching for trusted movers and packers in the UK, Olympia Removals & Storage came across as a highly rated contender. So, I left an enquiry at their website. The same evening, we received call from Bill asking for the details of the job and immediately thereafter, shared quote with us, which by the way, was the most reasonable one in the market. Since then, Bill has been regularly in touch with us until the job was complete. He's a star! And so are Mubarak Ali and Mohammad Malik who made the moving experience effortless for us. These guys are professional and handled our belongings with utmost care. Although we were worried about the impact of road travel on our belongings, we're pleased that everything turned out absolutely well, without any damages. The items were not only moved systematically, but were also placed in rooms upon moving. We can't recommend Olympia Removals & Storage enough for a hassle free moving job.

March 3, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hello Dolly,

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Rated 5 out of 5 stars

Amazing removal company

The removal people were really professional and helpful. They fit all our listed items in the van and also helped with additional items which we moved ourselves which were heavy.

Overall had a good experience with them and would definitely hire them again or recommend others to use them.

March 3, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hi Sushila,

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

Rated 5 out of 5 stars

Would very highly recommend!

I used Olympia removals to move from one flat to another in Southampton. Everything was great, they moved all my furniture and my things for a very reasonable price. The movers on the day were so lovely and helpful. Also Bill was very nice on the phone, he always replied promptly, kept me updated and was very helpful with any questions I had. I would very highly recommend this company and am so grateful for such a smooth moving experience.

March 3, 2022
Unprompted review
Olympia Removals & Storage logo

Reply from Olympia Removals & Storage

Hi Marie,

Thank you for your kind words and taking the time to leave a review.

I will ensure your lovely feedback is shared with all team members involved in your relocation.

All the best and happiness in your new home and surroundings.

We are always here if you require anything further.

Kind regards,
Charlotte Martin
Quality Control & Improvement Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look