Olyndra London 

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Rated 1 out of 5 stars

Very poor quality product and misleading advertising and description. Refund would only be given if I paid return postage and they would then decide if a refund was approved! Instead I opted for a 15%... See more

Rated 1 out of 5 stars

This company is unscrupulous. DO NOT PURCHASE ANYTHING. I asked for refund details which they keep ignoring. They 'very kindly' said I could keep my order or gift it to someone else and they would... See more

Company replied

Rated 1 out of 5 stars

Much same as others looked.like a London based Company so ordered nope.paid for.priprity delivery into 2 weeks so now know.China this is scamming British people.into believing its a British company f... See more

Company replied

Rated 4 out of 5 stars

The shoes were great, wide toe and comfortable. However, there is an expectation that when they say “London” the shoes will be delivered from a U.K. site within a reasonable time. 2 weeks plus for a... See more

Company details

Written by the company

Olyndra London is a fashion brand inspired by modern London style. We create everyday pieces that blend comfort, confidence, and design—backed by global shipping, easy returns, and responsive support.


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(1,544)

1,397 reviews in the last 12 months

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Rated 1 out of 5 stars

Faulty shoes

AVOID THIS COMPANY, I ordered a pair of shoes, they arrived faulty, I got in touch with them and was told I could only get a refund if I returned them to China at my own expense even though they must of been faulty on despatch, that would cost more than the shoes, they are not willing to refund even though it's their fault. I got in touch with customer services as they replied to this review only to get the same response, they don't care about customers, they only want your money, goods are not as described and they put every obstacle in your way and refuse to refund, I wish I had seen reviews before I ordered from this shameful company, they are sending goods out from China and expect you to return them at your own cost, even though it's their fault.

June 9, 2026
Unprompted review
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Reply from Olyndra London

We apologize for the issue with your shoes. Please contact our customer service with your order details to discuss a suitable resolution.

Rated 4 out of 5 stars

I dropped a star due to a fairly long…

I dropped a star due to a fairly long wait for my shoes to arrive, however I can't fault the quality of the product, I bought lightweight shoes designed to slip on and off, breathable and comfy and thats what i got, you only get what you pay for , well pleased

June 16, 2026
Unprompted review
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Reply from Olyndra London

We appreciate your feedback and are glad the shoes met your expectations. We apologize for the delivery delay and thank you for your patience.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS SITE

DO NOT BUY FROM THIS SITE, PRODUCTS NOT AS DESCRIBED AND INACCURATE SIZING. THEY OFFER 80% CREDIT FOR THEIR ONLINE STORE AS A REFUND OR 15% AS CASH REFUND. TO RETURN GOODS AT A COST OF £36 TO CHINA, WHEN DISPUTED THEY GIVE AN ALTERNATIVE ADDRESS TO RETURN GOODS TO AUSTRALIA AT A COST OF £39. THIS COMPANY DOES NOT WANT TO REFUND ON THE CHEAP GOODS THEY SELL

May 15, 2026
Unprompted review
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Reply from Olyndra London

We’re sorry for the inconvenience caused with returns and sizing. Please contact our support team so we can help resolve this issue promptly.

Rated 4 out of 5 stars

The MIA ORTHOPEDIC SNEAKERS are…

The MIA ORTHOPEDIC SNEAKERS are fabulous. I put them on and instantly knew I’d love them.
The initial delivery from Yodel was disappointing but that was their issue not Olyndra. They responded and my delivery was soon made.

June 14, 2026
Unprompted review
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Reply from Olyndra London

We’re glad you are happy with the sneakers! Thank you for letting us know about the delivery delay, we’ll work to make this smoother next time.

Rated 2 out of 5 stars

Customer service is non existent

I ordered a pair of sneakers which took almost 3 weeks to arrive. They are not as good quality as expected but were ok other than being too big. I have sent 5 emails in a week to ask how can i exchange for smaller size but have had no response whatsoever. I wish i had read the trustpilot reviews before i ordered as i have seen the same sneakers advertised elsewhere cheaper but i thought this looked such a genuine site. I was wrong!

June 14, 2026
Unprompted review
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Reply from Olyndra London

We appreciate your feedback. We understand your concerns regarding the exchange and will review our customer support process.

Rated 1 out of 5 stars

H.D Ventura Trainers. Poor Quality Product.

H.D Ventura Trainers. Very poor quality. Returns to China at a cost of £28. More than I paid for the shoes. Another supplier of inferior quality products.
The returns policy is obviously to deter customers returning the products.

June 3, 2026
Unprompted review
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Reply from Olyndra London

We’re sorry to hear about the issues with your trainers, Pat. We understand your frustration with the return process and appreciate your feedback

Rated 1 out of 5 stars

Had a coat delivered which had a faulty…

Had a coat delivered which had a faulty zip. Wrote to them regarding returning for a full refund and they want it delivered to China via Royal Mail international which will be very expensive and clearly meant by Olyndra to put me off of returning the item, (which of course it has). Will never deal with them again and suggest anyone reading this considers the other negative reviews before dealing.

June 13, 2026
Unprompted review
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Reply from Olyndra London

Thank you for your feedback. We’re sorry the coat did not meet your expectations and for any inconvenience caused by the return process.

Rated 1 out of 5 stars

Awful shoes clearly faulty but customer…

Awful shoes clearly faulty but customer services say that is how they are, cant see them like this on the website, Shite shoes, do not even think of buying, they are a Chinese site nothing to do with London in the UK
Rip off, I cant upload photos to show you.

June 12, 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re glad to hear you found the shoes comfortable. Thank you for your patience and for sharing your experience with us.

Rated 4 out of 5 stars

I got pair of great comfortable stylish…

I got pair of great comfortable stylish but hard to extra voucher codes so now waiting to see what my next order is ok before I fully commit as did not get to use the code for 25% off next order. If the order arrives and is as good as the picture, I will not mind as prices are very reasonable.

June 5, 2026
Unprompted review
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Reply from Olyndra London

We’re sorry the shoes did not meet your expectations. We appreciate your feedback and will work on improving our product accuracy and support.

Rated 1 out of 5 stars

Customer service is so far non…

Customer service is so far non responsive this indicating it is non existent or doesn't care at all. They supplied totally wrong sized pants (the pants are actually a very nice design!), but they have not at all replied to my email of 4 June nor to my two online requests to support correct size and collect the wrong sized item It sure feels like they don't care.Non responsive customer service

June 4, 2026
Unprompted review
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Reply from Olyndra London

We’re sorry to hear about the sizing issues and lack of response. Your feedback is noted, and we’ll work to improve our customer service.

Rated 1 out of 5 stars

Don't you hate it when companies don't respond but take your money

I bought a pair of shoes that have not been delivered and no correspondence back from the company apart from the standard. Its been 6 months no order or refund though keep getting emails with % off

January 7, 2026
Unprompted review
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Reply from Olyndra London

We understand your frustration with the delivery delay and lack of communication. Thank you for sharing your experience with us.

Rated 4 out of 5 stars

Delivery took approx 2 weeks and…

Delivery took approx 2 weeks and because I hadn't used this company before I was a bit concerned.. but no need to be because all was delivered. Husband loved the shoes saying they were very comfortable. Only jibe is that Yodel the delivery company just left our parcel on the doorstep whilst we were out...not very professional.

May 29, 2026
Unprompted review
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Reply from Olyndra London

We’re very sorry for the inconvenience, Darren. Please contact us directly so we can assist you with the issue regarding your trousers.

Rated 1 out of 5 stars

Avoid this company.

Sent for a coat which looked good online but on arrival was basically a 1970's plastic raincoat. That was about a month ago and despite several email requests for return details/instructions I have received no reply. Conversely I have been sent daily email ads by them trying to sell me more tat. Avoid at all costs

May 1, 2026
Unprompted review
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Reply from Olyndra London

We’re sorry to hear about the issues with your coat and the delays in our responses, Neil. Please contact us directly so we can resolve this for you

Rated 5 out of 5 stars

Really nice coat

Really nice coat, great price. Size a too big so they allowed me to keep original and buy another at 75% discount.
Coat looks way more expensive than it was.

May 23, 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your feedback, Steve. We’re glad you’re happy with your coat and the solution provided. We appreciate your support!

Rated 1 out of 5 stars

Light Waterproof Jacket

My jacket arrived after a substantial wait and initially I was delighted, until I tried it on. The zips were faulty and wouldn't move which meant I either had to pop it over my head or step into it - neither of these options were suitable for a pensioner! I wrote a letter of complaint which was replied to promptly. But the final word from this company which shook me to the core was: - "We cannot guarantee that products or services will meet all expectations or be completely error-free"!
Need I say more. I donated the coat to a Mother & Baby refuge and will not purchase from them again

June 10, 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We apologize that your jacket didn’t meet expectations and for the inconvenience caused. We appreciate your feedback and will review this issue internally.

Rated 1 out of 5 stars

Really Poor Purchase

Having purchased a pair of cotton cargo pants from Olyndra. I waited a number of weeks for them to arrive. When they did, they were nothing like the advertised item. The only thing that resembled the advert was the colour! Not cotton, cheap polyester material so thin you could read through it, shape, pockets, layout completely different, so very disappointing. Contacted their customer service not once but multiple times over 4 weeks, not a single reply! Having read reviews about the company, I wasn't surprised. So in desperation I contacted PayPal & raised a dispute. They contacted Olyndra, who made up a whole bunch of lies about contacting me several times, saying I had never reached out to them to express my disappointment, how would they know I wanted to return the pants unless I HAD contacted them & they had received my constantly ignored emails!
A completely useless, unprofessional & deceitful company who provides substandard items at high street prices, with zero communication & customer service.
I have now, thanks to PayPal, received a full refund the only drawback is now I still have the pathetic excuse for a cargo pants. To which, I may offer to a homeless person, who very much will refuse them because they are utter rubbish.
Please read the reviews about this company, do not make the mistake I did by giving them a chance! The overwhelming negative reviews are there for a reason, they are a scam company selling useless, cheap & not fit for purpose items.
Just received a reply from Olyndra, asking me to contact customer support so they can resolve the issue!!!
Clearly they haven't read the review fully, it's already resolved, I received a refund thanks to PayPal, & contacting their customer support is a complete waste of time as they DO NOT respond!! Obviously a standard response from them.
Do not waste your time or money on this scam company.

June 10, 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re very sorry for the issues you experienced with the cargo pants. We appreciate your patience and feedback, and encourage you to contact our support team so we can help resolve the matter.

Rated 1 out of 5 stars

Do NOT use this company

Do NOT use this company, It only operated from China and does not do returns, other than to China / !5% same day refund. They reply to one email and then stop.

June 1, 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry you had trouble contacting us. Please email support at info@olyndralondon.com so we can assist with your return and ensure your refund is processed promptly.

Rated 1 out of 5 stars

No customer service whatsoever- feel robbed

I’ve recently ordered a pair of shoes from this company. What I received compared to what I actually ordered was a joke. I have had some email interaction over it where they requested more proof of my delivery which I uploaded and sent and they have promptly ignored me since. I have sent a number of emails and a message via Facebook which they have read but no response. Absolute joke.

June 8, 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We're very sorry to hear about your experience. Please contact our support team so we can assist you with your order and resolve this issue.

Rated 1 out of 5 stars

Very poor

Very poor
Trainers arrived damaged
No free return
Not even a return address - 4 emails later

June 5, 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We're sorry for the inconvenience. Please contact our support team so we can address the damaged trainers and help with the return process.

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