I am not happy about having to live chat and then live chating again because I couldn't get anybody on phone. Told 25 minute wait. Just to get my shipments manageable . First time after a bunch of ba... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
Company replied
The agent did everything to keep me connected to Omega, I'm on a fixed income and didn't think I could Go forward but the agent did everything in his or her means to help me thank you Omega XL
Company replied
They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
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Company details
- #75 of 157 best companies in Vitamin and Supplements Store
- #34 of 80 best companies in Fitness and Nutrition Service
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
404 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and quick to solve my problem!
May 4, 2026
Reply from OmegaXL
Hi Cathy! Thank you so much for your review! We’re really glad to hear your issue was resolved quickly and easily. If you ever need anything else, we’re here to help.
Reply from OmegaXL
Hi Sandra! Thank you so much for the 5‑star review! We’re glad to hear you received great service and found our team helpful.
The online chat was simple and Stefany…
The online chat was simple and Stefany was easy to communicate with. She addressed my concern and all is good.
May 2, 2026
Reply from OmegaXL
Hi Darla! Thank you so much for your feedback! We’re glad to hear your online chat experience was smooth and that Stefany was able to take care of your concern. We appreciate you taking the time to share this.
Great product but cust svc STINKS
Great product but customer service stinks!! I order four bottles every two months for the last few years .But when a snafu happens like, they only send me one bottle or they send it and leave it on the front porch where it melts.It's a nightmare trying to deal with the customer service.Now they sent me their other product 4 bottles by mistake Probiotic xl and charged my account without my approval and they say that I did order it, and I know I didn't.I don't need probiotics! so they lie And instead of giving me back the $160 for the four bottles of promionics, they sent me that I did not order, they want to give me only $15.95 refund
May 1, 2026
Unprompted review
Reply from OmegaXL
Hi Tracy! Thank you for taking the time to share your experience. We’re truly sorry for the repeated frustrations you’ve encountered with your orders and with our customer service team. This is not the level of service we aim to provide, especially for a long‑time customer like you. We want to make this right. Please reach out to us directly so we can resolve this promptly and ensure this doesn’t happen again. We appreciate your patience and the years you’ve trusted us with your business.
The company is awful
The company is awful. They intentionally make it extremely hard to cancel the auto ship subscription and your payment information can't be removed from your online account. When you do request to cancel they just try to give you a lower price and preach the benefits of the product. I had to request cancellation at least 10x. There is nothing special about their product as it is just green lipped mussels and omegas.
May 1, 2026
Unprompted review
Reply from OmegaXL
Hi Joyce! Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve had with your subscription and cancellation process — that’s not the experience we want for any of our customers. We appreciate your feedback and would really like the opportunity to look into this further and make things right. When you have a moment, please reach out to us directly so we can review your account and ensure everything is properly resolved.
Pleasant staff who listened
Staff person was pleasant and offered an option so I would continue using. She listened to my concerns, gave info. Was a win win interaction.
April 22, 2026
Reply from OmegaXL
Hi! Thank you so much for the wonderful 5‑star review. We’re thrilled to hear that our team member listened to your concerns and helped you find an option that worked for you. Creating win‑win experiences is exactly what we aim for, and we’re grateful you took the time to share your feedback.
Reply from OmegaXL
Hi Glenda! Thank you so much for the 5‑star review! We’re glad to hear our online help was friendly, fast, and efficient for you. We’re always here if you need anything else.
The Chat worked great…
The Chat worked great for the problem and one other question I had. Quick and efficient!
April 27, 2026
Reply from OmegaXL
Hi Nana! Thank you so much for the 5‑star review! We’re glad to hear the chat helped you quickly and efficiently. We're always here if you need anything else.
Reply from OmegaXL
Hi Connie! Thank you for your review! We’re so glad to hear you received friendly and helpful service. We’re always here if you need anything.
The chat with the Omega XL…
The chat with the Omega XL representative went well. She helped with my auto-ship subscription and all is fixed now.
April 27, 2026
Reply from OmegaXL
Hi Sally! Thank you so much for your 5‑star review! We’re thrilled to hear that your chat went well and that our representative was able to get your auto‑ship subscription fixed. We’re always here to help if you need anything in the future.
Reply from OmegaXL
Hi Joe! We really appreciate the 5 stars. Thanks for taking the time to share your feedback.
Understanding the cancellation system…
Understanding the cancellation system really is confusing specially for elderly people my father‘s 88 years old was getting billed for $84 a month when he lives on $980 a month trying to cancel this and was not a very easy thing to do. Ask for a refund for the shipment that sent out the day before and was refused. Very shady company to do business with.
April 24, 2026
Unprompted review
Reply from OmegaXL
Hi Dave! Thank you for sharing your experience. We’re truly sorry to hear about the difficulty your father encountered, especially given his fixed income. We never want our cancellation process to feel confusing or burdensome, and we understand how frustrating this situation must have been. While we were unable to stop the shipment that had already been processed, we’d appreciate the opportunity to review his account and see what we can do to make this right. Please reach out to our support team so we can assist you directly.
thank you for listening to me and…
thank you for listening to me and offering good advice
April 22, 2026
Reply from OmegaXL
Hi Lisa! We really appreciate your feedback. It’s wonderful to hear that our team was able to listen and offer helpful guidance.
Reply from OmegaXL
Hi Marilyn! Thank you for your kind words! We’re so glad to hear that Michelle was helpful and understanding during your experience.
Customer service was great
April 21, 2026
Reply from OmegaXL
Hi Tara! We appreciate your review! It’s wonderful to know our customer service team made a positive impression.
Customer Continuity
The representative was attentive and understood my situation. She assisted in making it possible for me to continue to enjoy the benefits of your product.
April 19, 2026
Reply from OmegaXL
Hi Deborah! Thank you so much for your kind words. We’re glad to hear our representative understood your situation and helped ensure you can continue enjoying the benefits of our product. We appreciate you being part of our community.
Great customer service
We(my daughter and l) had a really nice experience with Michelle. She was very pleasant and helpful. I needed to temporarily cancel my membership and she really took care of that. I really like the product and didn't want to lose my membership. Thanks so much for the help and understanding.
Thanks
Lisa
April 19, 2026
Reply from OmegaXL
Hi Beatrice! Thank you so much for sharing your experience. We’re thrilled to hear that you and your daughter received such helpful and pleasant service from Michelle. We’re glad she was able to assist with your temporary cancellation and keep your membership active. We truly appreciate your loyalty and kind words.
Reply from OmegaXL
Hi Gerald! Thank you for the 5‑star review. We’re glad to hear your issue was resolved easily and that you had a smooth experience with us.
Stephany was GREAT!!
Stephany was GREAT!!! VERY FRIENDLY. The product itself is what made this a great experience! I WANT EVERYONE TO KNOW WHAT IS HAPPENING HERE!!!! My husband and I suffer from various pain issues. He has neuropathy and arthritis. As a result of both he has almost lost complete use of his hands. Could not make a fist, dropping things continuously. For the last couple years. He lost complete dexterity. Picking up anything was a challenge and huge source of frustration. This morning as we had our coffee we rejoiced and shared tears over the fact the after three doses of Omega XL my husband was able to make a strong fist with both hands!!!!! First time in two or three years!!!! Thank you THANK YOU THANK YOU OMEGA XL!!!! THANK YOU FOR LISTENING STEPHANY!
April 18, 2026
Reply from OmegaXL
Hi Paula! Thank you so much for sharing this heartfelt story with us! We are truly moved to hear about the progress your husband has experienced and the joy it has brought to both of you. Stephany will be thrilled to know her friendly support made a difference in your journey. Stories like yours inspire us every day and remind us why we do what we do. We’re honored to be part of this moment and grateful for your trust in Omega XL.
Reply from OmegaXL
Hi Alberta! Thank you so much for the 5‑star review! We're glad to hear our agents were helpful and that you had a great experience. We appreciate you choosing us!
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