I am not happy about having to live chat and then live chating again because I couldn't get anybody on phone. Told 25 minute wait. Just to get my shipments manageable . First time after a bunch of ba... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted you to cancel my subscription, not because of any problems, but because I no longer could afford the price of the product. The representative I was chatting with, right away reminded me o... See more
Company replied
At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
Company replied
Michelle was the agent who assisted me. She listened to my needs and executed my wants! On the first try! This was the smoothest experience with resolving an issue that I've ever experienced ! Excelle... See more
Company replied
Company details
- #75 of 156 best companies in Vitamin and Supplements Store
- #34 of 81 best companies in Fitness and Nutrition Service
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
417 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OmegaXL
Hi Glenda! Thank you so much for the 5‑star review! We’re glad to hear our online help was friendly, fast, and efficient for you. We’re always here if you need anything else.
The Chat worked great…
The Chat worked great for the problem and one other question I had. Quick and efficient!
April 27, 2026
Reply from OmegaXL
Hi Nana! Thank you so much for the 5‑star review! We’re glad to hear the chat helped you quickly and efficiently. We're always here if you need anything else.
Reply from OmegaXL
Hi Connie! Thank you for your review! We’re so glad to hear you received friendly and helpful service. We’re always here if you need anything.
The chat with the Omega XL…
The chat with the Omega XL representative went well. She helped with my auto-ship subscription and all is fixed now.
April 27, 2026
Reply from OmegaXL
Hi Sally! Thank you so much for your 5‑star review! We’re thrilled to hear that your chat went well and that our representative was able to get your auto‑ship subscription fixed. We’re always here to help if you need anything in the future.
Reply from OmegaXL
Hi Joe! We really appreciate the 5 stars. Thanks for taking the time to share your feedback.
Understanding the cancellation system…
Understanding the cancellation system really is confusing specially for elderly people my father‘s 88 years old was getting billed for $84 a month when he lives on $980 a month trying to cancel this and was not a very easy thing to do. Ask for a refund for the shipment that sent out the day before and was refused. Very shady company to do business with.
April 24, 2026
Unprompted review
Reply from OmegaXL
Hi Dave! Thank you for sharing your experience. We’re truly sorry to hear about the difficulty your father encountered, especially given his fixed income. We never want our cancellation process to feel confusing or burdensome, and we understand how frustrating this situation must have been. While we were unable to stop the shipment that had already been processed, we’d appreciate the opportunity to review his account and see what we can do to make this right. Please reach out to our support team so we can assist you directly.
thank you for listening to me and…
thank you for listening to me and offering good advice
April 22, 2026
Reply from OmegaXL
Hi Lisa! We really appreciate your feedback. It’s wonderful to hear that our team was able to listen and offer helpful guidance.
Reply from OmegaXL
Hi Marilyn! Thank you for your kind words! We’re so glad to hear that Michelle was helpful and understanding during your experience.
Customer service was great
April 21, 2026
Reply from OmegaXL
Hi Tara! We appreciate your review! It’s wonderful to know our customer service team made a positive impression.
Customer Continuity
The representative was attentive and understood my situation. She assisted in making it possible for me to continue to enjoy the benefits of your product.
April 19, 2026
Reply from OmegaXL
Hi Deborah! Thank you so much for your kind words. We’re glad to hear our representative understood your situation and helped ensure you can continue enjoying the benefits of our product. We appreciate you being part of our community.
Great customer service
We(my daughter and l) had a really nice experience with Michelle. She was very pleasant and helpful. I needed to temporarily cancel my membership and she really took care of that. I really like the product and didn't want to lose my membership. Thanks so much for the help and understanding.
Thanks
Lisa
April 19, 2026
Reply from OmegaXL
Hi Beatrice! Thank you so much for sharing your experience. We’re thrilled to hear that you and your daughter received such helpful and pleasant service from Michelle. We’re glad she was able to assist with your temporary cancellation and keep your membership active. We truly appreciate your loyalty and kind words.
Reply from OmegaXL
Hi Gerald! Thank you for the 5‑star review. We’re glad to hear your issue was resolved easily and that you had a smooth experience with us.
Stephany was GREAT!!
Stephany was GREAT!!! VERY FRIENDLY. The product itself is what made this a great experience! I WANT EVERYONE TO KNOW WHAT IS HAPPENING HERE!!!! My husband and I suffer from various pain issues. He has neuropathy and arthritis. As a result of both he has almost lost complete use of his hands. Could not make a fist, dropping things continuously. For the last couple years. He lost complete dexterity. Picking up anything was a challenge and huge source of frustration. This morning as we had our coffee we rejoiced and shared tears over the fact the after three doses of Omega XL my husband was able to make a strong fist with both hands!!!!! First time in two or three years!!!! Thank you THANK YOU THANK YOU OMEGA XL!!!! THANK YOU FOR LISTENING STEPHANY!
April 18, 2026
Reply from OmegaXL
Hi Paula! Thank you so much for sharing this heartfelt story with us! We are truly moved to hear about the progress your husband has experienced and the joy it has brought to both of you. Stephany will be thrilled to know her friendly support made a difference in your journey. Stories like yours inspire us every day and remind us why we do what we do. We’re honored to be part of this moment and grateful for your trust in Omega XL.
Reply from OmegaXL
Hi Alberta! Thank you so much for the 5‑star review! We're glad to hear our agents were helpful and that you had a great experience. We appreciate you choosing us!
Outstanding and quick customer service…
Outstanding and quick customer service for my request to delay the next shipment.
April 17, 2026
Reply from OmegaXL
Hi Andrew! Thank you so much for the 5‑star review! We’re glad we could help you with your shipment request quickly. We’re always here if you need anything else.
Reply from OmegaXL
Hi Patricia! Thank you so much for your kind words! We’re delighted to hear that our team member was able to make your decision easy and provide the support you needed. We’ll be sure to share your feedback with them—it means a lot to know their efforts made a positive difference. We truly appreciate your review and look forward to serving you again.
Help financially for Omega XL
The associate I chatted with, Michelle was able to help me by offering a discount to help me out on the Omega XL and the Sleep XL products. She was very kind and I appreciate everything she was able to offer me to help.
April 14, 2026
Reply from OmegaXL
Hi Trixie! Thank you so much for sharing your experience. It’s wonderful to hear that Michelle was able to help you with both Omega XL and Sleep XL, and that her kindness made a difference for you. We truly appreciate your 5‑star review and are glad you felt supported throughout the process. If there’s ever anything more you need, we’re always here to help.
Michele was very helpful and made me…
Michele was very helpful and made me feel good about my decision.
April 14, 2026
Reply from OmegaXL
Hi Shealia! Thank you for sharing this review. It’s wonderful to hear that Michele was helpful and made you feel confident in your decision. We appreciate the 4‑star rating, and we’re always striving to deliver a 5‑star experience. If there’s anything we can do to make your next interaction even better, we’d love to know.
good response
April 14, 2026
Reply from OmegaXL
Hi Carol! Thank you so much for your 5‑star review! We’re thrilled to know you had such a positive experience. Your support means a lot to us, and we look forward to continuing to provide you with excellent service.
Customer Service
The help I received from Michelle was OUTSTANDING! I do hope that anyone who has a question or problem is as lucky as I was to get such wonderful customer service!
April 14, 2026
Reply from OmegaXL
Hi Joan! Thank you for your kind words! We’re delighted to hear that Michelle provided you with outstanding support. We’ll be sure to share your feedback with her—it means a lot to our team. We’re so glad your experience was positive, and we’re always here to provide the same level of care whenever you need assistance.
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