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Omni Pet Ltd. Reviews 

1,625
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 928 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting significant improvements in their pets' health, including better digestion, healthier skin, and cleaner teeth. People frequently highlight the excellent customer service and helpful staff, who provide valuable, personalized guidance and support. Reviewers also appreciate the fast delivery and the wide variety of beneficial, often plant-based, products available for their dogs. However, some customers also noted that the products, such as specific foods or supplements, did not always suit their dogs or provide the expected results for certain conditions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the effectiveness of various items,... See more

Quality

Customers consistently note positive experiences with quality, praising the products as "genius" and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that interactions have been... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, knowledgeable, and... See more

Service

Consumers find service to be positive, with many praising the exceptional care and support received, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve absolutely loved using Omni Products! We’ve tried both their supplements and wet dog food especially, and they’ve worked brilliantly for our pup. The quality is fantastic, the ingredients give u... See more

Company replied

Rated 5 out of 5 stars

Our senior dog Mara love's her Omni biscuits and they are settling down her very sensitive stomach. She has also really taken to the Omni teeth cleaning chews. We have found the delivery is super fa... See more

Company replied

Rated 5 out of 5 stars

My dog is on both the pre/pro biotics supplements and dental chews and loves both of them, they have become part of a daily ritual which he loves. His breath has considerably improved and his poos ar... See more

Company replied

Rated 5 out of 5 stars

I recently got Omni’s irritated skin chews as my labs skin is flaky and dry in the summer time, especially with her allergies. I love how it’s hypoallergenic and containing so meat which is a huge bon... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,625)

923 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the Omni brand

Love the Omni brand, such an amazing variety of products to choose from that actually work especially after taking for 6 months! Customer service is great at sorting any issues promptly

July 9, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Chloe,
Thank you so much for your wonderful review. We’re delighted to hear you’re loving the Omni range and that you've seen such great results after using our products consistently for six months.

It’s also fantastic to know our customer excellence team has been able to resolve any issues promptly. Thank you for your continued support.

The Omni Team 🐾

Rated 5 out of 5 stars

Nico so helpful yet again !

Can’t thank Nico enough for his help , advice and top tips to calm my reactive schnauzer .
We’re definitely winning the battle now and just had a third follow up chat on progress with Nico .
This added bonus for advice. alongside food and supplements my 3 boys love is just amazing .
Highly recommend!! Thank you again 😊

July 9, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Dawn,
Thank you so much for your lovely review. We’re delighted to hear our in-house canine behaviourist Nico has continued to support you and your reactive Schnauzer, and it's fantastic to know you're seeing such positive progress together.

We're so pleased you're finding the ongoing support from Nico valuable alongside the food and supplements your three boys love. Thank you for your recommendation, and we'll be sure to pass your kind words on to Nico. 😊

The Omni Team 🐾

Rated 5 out of 5 stars

Booking a consultation with the vet was…

Booking a consultation with the vet was super easy. Sophie the vet was an absolute superstar — she reassured us, listened to us, and provided friendly, professional advice. Thank you so much! Highly recommend :)

July 8, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Alzbeta,
Thank you so much for your wonderful review. We’re delighted to hear booking your vet consultation was so straightforward and that our lovely vet Sophie was able to provide the reassurance, support, and professional advice you were looking for.

We'll be sure to pass your lovely feedback on to Sophie. Thank you for your recommendation and for choosing Omni.

The Omni Team 🐾

Rated 5 out of 5 stars

Once again thank you Sophie for help…

Once again thank you Sophie for help with Claude will persevere with his condition etc thank you also for the food I hope he will like it as much as the skin treatment! The Omni personal service is a rare thing these days it’s so greatly received many thanks kind regards to all the team!

July 7, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Christine,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie has been able to support you and Claude, and we hope he enjoys his new food just as much as the irritated skin Supplement.

Your kind words about our personal service mean a great deal to the whole team. We’ll be keeping our fingers crossed for Claude and look forward to hearing how he gets on.

The Omni Team 🐾

Rated 5 out of 5 stars

Good

Excellent my dog loves them!!

July 8, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Alexandra,
Thank you so much for your lovely review. We’re delighted to hear your dog is loving the Daily Calm Supplements!

Thank you for choosing Omni and for taking the time to share your experience.

The Omni Team 🐾

Rated 5 out of 5 stars

Our dog

Our dog, Morag, has been eating Omni for about eight months and we have noticed an improvement in her skin rash since the change. Recently we took her to be stripped and were told that Morag presented as more relaxed than previously, likely because her skin was in better shape.

July 8, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Sarah,
Thank you so much for sharing Morag’s story. We’re delighted to hear you’ve noticed an improvement in her skin since making the switch to Omni, and it’s wonderful that even her groomer has seen a difference too.

We’re so pleased Morag is feeling more comfortable. Thank you for your support.

The Omni Team 🐾

Rated 5 out of 5 stars

I spoke to a Omni vet in regard to my…

I spoke to a Omni vet in regard to my dog not eating the Omni dog food for adult dogs. The vet was very helpful and promised to send me a pack of Omni food for fussy eaters which my dog also didn’t eat.
As promised the vet phoned me the following week at a given time and organised my subscription to be cancelled.

July 7, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Beatrice,
Thank you for taking the time to leave a review. Although we're sorry our original Omni adult recipe wasn't the right fit for your dog, we're pleased to hear our lovely vet was able to support you, arrange a trial of our sensitive fussy eater recipe, and follow through with a call as promised.

Thank you for giving Omni a try, and we wish you and your dog all the very best.

The Omni Team 🐾

Rated 5 out of 5 stars

AmaIng service,amazing food

Amazing service and amazing food! My dog used to suffer terribly with allergies and constant ear problems, but since switching, he's doing incredibly well and is now completely fine.
Out of around 15 deliveries, we only had one issue with a single batch, and it was resolved immediately with excellent customer service.
Fantastic product, fantastic company, and I couldn't recommend them more highly!

July 7, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Tam,
Thank you so much for your wonderful review. We’re delighted to hear your dog's allergies and ear issues have improved so much since making the switch to Omni.

We’re also pleased we could quickly resolve the one issue you experienced. Thank you for your continued trust and support.

The Omni Team 🐾

Rated 5 out of 5 stars

So far so good

So far so good. With 3 dogs originally all fed on raw, 2 having food allergies and 1 being so fussy that she refused to eat. The non eater immediately ate her ‘fussy eater’ biscuits with her sister wanting to try them as well. Now all 3 are on them with a little of the wet food for a tasty topper. Now been using for just over a month.

July 7, 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Mel,
Thank you so much for your lovely review. We’re delighted to hear all three of your dogs are enjoying their new food, especially your previously fussy eater!

We hope they continue to thrive on Omni, and we really appreciate you sharing your experience.

The Omni Team 🐾

Rated 5 out of 5 stars

Very happy with the advise given caller…

Very happy with the advise given caller took there time to explain everything most help full recommendations

July 6, 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Mr George,
Thank you for your kind review. We’re delighted to hear you found the advice helpful and that everything was explained clearly and thoroughly.

Thank you for taking the time to share your experience.

The Omni Team 🐾

Rated 5 out of 5 stars

Great website which is easy to use for…

Great website which is easy to use for the most part but it seems sometimes you have to go around it to find your subscriptions and to make sense of those.
Otherwise excellent communication. Product is first class. The only thing that doesn't creat havoc with my Frenchie's digestive system.

July 6, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Caroline,
Thank you for your thoughtful review. We’re delighted to hear the food has been such a success for your Frenchie’s digestive system.

We also appreciate your feedback about managing subscriptions on the website. We’re always looking for ways to improve the experience, so your comments are really valuable.

The Omni Team 🐾

Rated 5 out of 5 stars

Highly Recommend

We changed over to omni food as our Goldendoodle was having issues with his anal glands and waistline. So far so good, he seems to be expressing his glads (no more fishy odours) and is not scratching as much and has lost a bit of weight.
Deliveries are always prompt and we highly recommend.

July 6, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Julie,
Thank you so much for your amazing review. We’re delighted to hear your Goldendoodle is already seeing improvements with his anal glands, scratching, and weight since switching to Omni.

Thank you for your recommendation and for choosing us.

The Omni Team 🐾

Rated 5 out of 5 stars

Omni Senior dog food.

I adopted a Staffordshire Bull Terrier (Phoenix) 8 1/2 years old from Battersea Dogs Home February this year.
They gave me several tins of food but I don't feed my dogs on tinned food.
So I started him on dry food which he didn't really take to. I tried others but it was the same result.
So I kept him on fresh food and he would always eat up. Whilst this was happening and the weather getting warmer he started with the sneezing scratching under his chin and licking all four paws and shaking his head this raised his anxiety levels and I couldn't let him go through that he definitely had some kind of allergy going on. I decided I had to find something that is going to help combat all of this and at the same time promote good health for a older dog.
I searched the web and looked at a lot of products and then came across Omni. I dug deeper and read more about Omni and their products and found they have a plant based food for senior dogs. I thought I'd give it a go and went ahead and bought a 6kg bag. This food contains a wide range of vitamins and minerals and it's 100% nutritionally complete.
I gave one third omni senior food with two thirds of minced beef on the first day.
Phoenix went to his bowl and I could hear him crunching through his food. I'm sceptical of dry foods because he has turned his nose up and walked away so many times. This was different he didn't return to the lounge like he normally does after 5 seconds.
A few minutes later he returns to the lounge so I went to check his bowl and it was empty.
Now he's on 50% minced beef and 50% omni senior food and I'll keep at that for a few more days then reduce the minced beef further until he is eventually only having Omni senior food.
I'm very surprised with how he has taken to Omni senior food and I can see he likes it.
The purchase process is very easy and a 50% discount on first purchase delivered within 2 days of ordering via Amazon just perfect.

Thank you Omni.
KS

July 3, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kevin,
Thank you so much for sharing Phoenix’s journey. We’re delighted to hear he’s taken so well to Omni Senior after turning his nose up at other dry foods.

We hope he continues to enjoy every meal, and we’re keeping our fingers crossed that you continue to see improvements with his skin and allergy symptoms too. Thank you for giving Omni a try.

The Omni Team 🐾

Rated 5 out of 5 stars

Molly’s skin and itchy has improved…

Molly’s skin and itchy has improved greatly since switching to Omni.

July 5, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Aileen,
Thank you so much for your lovely review. We’re delighted to hear Molly’s skin and itching have improved so much since making the switch to Omni.

Thank you for choosing us and for sharing your experience.

The Omni Team 🐾

Rated 4 out of 5 stars

Arrived quickly

Arrived quickly, well packaged

July 5, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Veronika,
Thank you for your lovely review. We’re delighted to hear your order arrived quickly and was well packaged.

We really appreciate your support and hope your dog continues to enjoy their Sensitive Adult food.

The Omni Team 🐾

Rated 5 out of 5 stars

Helpful hints for nervous dogs

It has been very helpful to have had video conversations with Nico about my nervous dogs. He listened and understood well the issues I was having with my dogs. My dogs are a work in progress, but Nico has suggested tactics and games to help. So pleased to have had this chance from Omni.

June 23, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello,
Thank you so much for your lovely review. We’re delighted to hear our in-house behaviourist Nico has been able to provide practical advice and games to help support your nervous dogs.

Behavioural change takes time, and we’re so pleased you’ve found the sessions valuable. We wish you every success as your dogs continue to make progress.

The Omni Team 🐾

Rated 5 out of 5 stars

Second meeting with Nico

Second meeting with Nico - so reassuring and supportive - feel blessed to have had the opportunity through Omni to meet him.. many thanks xx

July 1, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jan,
Thank you so much for your kind review. We’re delighted to hear your second session with our in-house behaviourist Nico left you feeling reassured and supported.

We’ll be sure to pass your lovely feedback on to him, and we look forward to continuing to support you and Jack.

The Omni Team 🐾

Rated 5 out of 5 stars

The dogs are happy.

The dogs love the dental sticks, if they are happy then so am I

June 28, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Tony,
Thank you so much for your lovely review. We’re delighted to hear your dogs love their Dental Sticks. As you say, if they’re happy, then we’re happy too! 😊

The Omni Team 🐾

Rated 5 out of 5 stars

Great and speedy customer service

Great and speedy customer service, brilliant product. Thank you!

May 5, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Emily,
Thank you so much for your lovely review. We’re delighted to hear you’ve had a great experience with both our customer excellence team and products.

Thank you for your support.

The Omni Team 🐾

Rated 5 out of 5 stars

Omni have always been great

Omni have always been great - great products that always go down a treat with our dog as well as a great team. Always on hand to answer questions or offer advice. Makes such a difference ordering from a genuinely helpful and caring company ❤️

July 2, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kate,
Thank you so much for your lovely review. We’re delighted to hear you’ve consistently had such positive experiences with both our products and our team.

Your kind words about our caring approach mean a huge amount to us. Thank you for being part of the Omni family ❤️

The Omni Team 🐾

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