Banner for Omni Pet Ltd.

Omni Pet Ltd. Reviews 

1,634
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 928 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting significant improvements in their pets' health, including better digestion, healthier skin, and cleaner teeth. People frequently highlight the excellent customer service and helpful staff, who provide valuable, personalized guidance and support. Reviewers also appreciate the fast delivery and the wide variety of beneficial, often plant-based, products available for their dogs. However, some customers also noted that the products, such as specific foods or supplements, did not always suit their dogs or provide the expected results for certain conditions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the effectiveness of various items,... See more

Quality

Customers consistently note positive experiences with quality, praising the products as "genius" and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that interactions have been... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, knowledgeable, and... See more

Service

Consumers find service to be positive, with many praising the exceptional care and support received, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve absolutely loved using Omni Products! We’ve tried both their supplements and wet dog food especially, and they’ve worked brilliantly for our pup. The quality is fantastic, the ingredients give u... See more

Company replied

Rated 5 out of 5 stars

Our senior dog Mara love's her Omni biscuits and they are settling down her very sensitive stomach. She has also really taken to the Omni teeth cleaning chews. We have found the delivery is super fa... See more

Company replied

Rated 5 out of 5 stars

My dog is on both the pre/pro biotics supplements and dental chews and loves both of them, they have become part of a daily ritual which he loves. His breath has considerably improved and his poos ar... See more

Company replied

Rated 5 out of 5 stars

I recently got Omni’s irritated skin chews as my labs skin is flaky and dry in the summer time, especially with her allergies. I love how it’s hypoallergenic and containing so meat which is a huge bon... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,634)

932 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

We changed over to omni food as our Goldendoodle was having issues with his anal glands and waistline. So far so good, he seems to be expressing his glads (no more fishy odours) and is not scratching as much and has lost a bit of weight.
Deliveries are always prompt and we highly recommend.

July 6, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Julie,
Thank you so much for your amazing review. We’re delighted to hear your Goldendoodle is already seeing improvements with his anal glands, scratching, and weight since switching to Omni.

Thank you for your recommendation and for choosing us.

The Omni Team 🐾

Rated 5 out of 5 stars

Omni Senior dog food.

I adopted a Staffordshire Bull Terrier (Phoenix) 8 1/2 years old from Battersea Dogs Home February this year.
They gave me several tins of food but I don't feed my dogs on tinned food.
So I started him on dry food which he didn't really take to. I tried others but it was the same result.
So I kept him on fresh food and he would always eat up. Whilst this was happening and the weather getting warmer he started with the sneezing scratching under his chin and licking all four paws and shaking his head this raised his anxiety levels and I couldn't let him go through that he definitely had some kind of allergy going on. I decided I had to find something that is going to help combat all of this and at the same time promote good health for a older dog.
I searched the web and looked at a lot of products and then came across Omni. I dug deeper and read more about Omni and their products and found they have a plant based food for senior dogs. I thought I'd give it a go and went ahead and bought a 6kg bag. This food contains a wide range of vitamins and minerals and it's 100% nutritionally complete.
I gave one third omni senior food with two thirds of minced beef on the first day.
Phoenix went to his bowl and I could hear him crunching through his food. I'm sceptical of dry foods because he has turned his nose up and walked away so many times. This was different he didn't return to the lounge like he normally does after 5 seconds.
A few minutes later he returns to the lounge so I went to check his bowl and it was empty.
Now he's on 50% minced beef and 50% omni senior food and I'll keep at that for a few more days then reduce the minced beef further until he is eventually only having Omni senior food.
I'm very surprised with how he has taken to Omni senior food and I can see he likes it.
The purchase process is very easy and a 50% discount on first purchase delivered within 2 days of ordering via Amazon just perfect.

Thank you Omni.
KS

July 3, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kevin,
Thank you so much for sharing Phoenix’s journey. We’re delighted to hear he’s taken so well to Omni Senior after turning his nose up at other dry foods.

We hope he continues to enjoy every meal, and we’re keeping our fingers crossed that you continue to see improvements with his skin and allergy symptoms too. Thank you for giving Omni a try.

The Omni Team 🐾

Rated 5 out of 5 stars

Molly’s skin and itchy has improved…

Molly’s skin and itchy has improved greatly since switching to Omni.

July 5, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Aileen,
Thank you so much for your lovely review. We’re delighted to hear Molly’s skin and itching have improved so much since making the switch to Omni.

Thank you for choosing us and for sharing your experience.

The Omni Team 🐾

Rated 4 out of 5 stars

Arrived quickly

Arrived quickly, well packaged

July 5, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Veronika,
Thank you for your lovely review. We’re delighted to hear your order arrived quickly and was well packaged.

We really appreciate your support and hope your dog continues to enjoy their Sensitive Adult food.

The Omni Team 🐾

Rated 5 out of 5 stars

Helpful hints for nervous dogs

It has been very helpful to have had video conversations with Nico about my nervous dogs. He listened and understood well the issues I was having with my dogs. My dogs are a work in progress, but Nico has suggested tactics and games to help. So pleased to have had this chance from Omni.

June 23, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello,
Thank you so much for your lovely review. We’re delighted to hear our in-house behaviourist Nico has been able to provide practical advice and games to help support your nervous dogs.

Behavioural change takes time, and we’re so pleased you’ve found the sessions valuable. We wish you every success as your dogs continue to make progress.

The Omni Team 🐾

Rated 5 out of 5 stars

Second meeting with Nico

Second meeting with Nico - so reassuring and supportive - feel blessed to have had the opportunity through Omni to meet him.. many thanks xx

July 1, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jan,
Thank you so much for your kind review. We’re delighted to hear your second session with our in-house behaviourist Nico left you feeling reassured and supported.

We’ll be sure to pass your lovely feedback on to him, and we look forward to continuing to support you and Jack.

The Omni Team 🐾

Rated 5 out of 5 stars

The dogs are happy.

The dogs love the dental sticks, if they are happy then so am I

June 28, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Tony,
Thank you so much for your lovely review. We’re delighted to hear your dogs love their Dental Sticks. As you say, if they’re happy, then we’re happy too! 😊

The Omni Team 🐾

Rated 5 out of 5 stars

Great and speedy customer service

Great and speedy customer service, brilliant product. Thank you!

May 5, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Emily,
Thank you so much for your lovely review. We’re delighted to hear you’ve had a great experience with both our customer excellence team and products.

Thank you for your support.

The Omni Team 🐾

Rated 5 out of 5 stars

Omni have always been great

Omni have always been great - great products that always go down a treat with our dog as well as a great team. Always on hand to answer questions or offer advice. Makes such a difference ordering from a genuinely helpful and caring company ❤️

July 2, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kate,
Thank you so much for your lovely review. We’re delighted to hear you’ve consistently had such positive experiences with both our products and our team.

Your kind words about our caring approach mean a huge amount to us. Thank you for being part of the Omni family ❤️

The Omni Team 🐾

Rated 5 out of 5 stars

Nico is a great pet behaviourist

Nico is a great pet behaviourist, we have had great advice and must admit some of his ideas have been fantastic and worked well with Hugo our pet .
Hugo has anxiety stress and noise related. But with Nicks support and advice , just can’t fault him

July 2, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Stephen,
Thank you so much for your lovely review. We’re delighted to hear in-house behaviourist Nico’s advice has been so helpful for Hugo and that some of his suggestions are already making a real difference.

We’ll be sure to pass your kind words on to Nico. Thank you for your support.

The Omni Team 🐾

Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience with Omni. The range of supplements and pet treats is excellent. The products have always arrived quickly, been well packaged, and my pet genuinely enjoys them. It’s reassuring to find a company that offers products I feel confident using as part of my pet’s daily routine. Customer service has also been friendly and helpful whenever I’ve needed assistance. Overall, a great company with high-quality products, and I’d happily recommend Omni to other pet owners.

July 2, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Joanne,
Thank you so much for your lovely review. We’re delighted to hear you’ve had such a positive experience with our products, customer excellence team and delivery.

Your recommendation means a great deal to us, and we’re so pleased your dog is enjoying everything Omni has to offer.

The Omni Team 🐾

Rated 5 out of 5 stars

FULLY RECOMMEND

I have been giving my dog the Anal Chews for almost a year now, they have stopped him from constantly licking the top of his tail and bottom, he is now a happy comfortable dog. I highly recommend. 🙂🐾🐾

July 2, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jasmin,
Thank you so much for your lovely review. We’re delighted to hear the Anal Gland Chews have made such a difference for your dog over the past year and that he’s now much happier and more comfortable.

Thank you for your recommendation and continued support.

The Omni Team 🐾

Rated 5 out of 5 stars

Ninjas my call from Nico and extremely…

Ninjas my call from Nico and extremely helpful to me gave me some idea of the problem with my poodle he is doing me a plan and gave me ideas of what is wrong looking forward to my plan and in the meantime I have some omni for pro biotic and calming gojng to get a bigger calming table Thank you Nico you have put my mind at rest as I do worry about Arlo

July 2, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jacqueline,
Thank you so much for your lovely review. We’re delighted to hear our in-house canine behaviourist Nico was able to reassure you and provide some helpful insight into Arlo’s behaviour.

We hope you find his personalised plan helpful, and we’ll be keeping our fingers crossed that the Pre & Probiotic and daily Calm supplements continue to support him too. Thank you for trusting us with Arlo’s journey.

The Omni Team 💛

Rated 5 out of 5 stars

Needed to change dry food…

Needed to change dry food delivery.Customer service
dealt with problem efficiently and promptly.
Thanks

June 27, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Ingrid,
Thank you for your lovely review. We’re delighted to hear our customer excellence team were able to help you change your delivery quickly and efficiently.

Thank you for your support, and we’re always here if you need us.

The Omni Pet Team 🐾

Rated 5 out of 5 stars

Spoke to Sophie (vet) as wanted…

Spoke to Sophie (vet) as wanted guidance and product recommendations as a first time buyer of Omni. My cockapoo has had food allergies from a pup and selecting an appropriate food can be challenging. Sophie was friendly, informative and very empathetic to my dogs needs. Very reassuring, thank you

July 1, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Samantha,
Thank you so much for your wonderful review. We’re delighted to hear our lovely vet Sophie was able to provide the guidance and reassurance you were looking for as you begin your Omni journey.

We know how challenging it can be finding the right food for a dog with allergies, so it’s great to hear you felt supported and confident in choosing the best option for your Cockapoo. We’ll be sure to pass your kind words on to Sophie.

The Omni Pet Team 🐾

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I’ve had a really positive experience with Omni. The range of supplements and pet treats is excellent, and it’s clear there’s a strong focus on quality ingredients and pet wellbeing. The products have always arrived quickly, been well packaged, and my pet genuinely enjoys them. It’s reassuring to find a company that offers products I feel confident using as part of my pet’s daily routine. Customer service has also been friendly and helpful whenever I’ve needed assistance. Overall, a great company with high-quality products, and I’d happily recommend Omni to other pet owners.

June 30, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jasper,
Thank you so much for your wonderful review. We’re delighted to hear you’ve had such a positive experience with Omni and that you value our focus on quality ingredients and pet wellbeing.

It’s fantastic to know your pet enjoys the products and that you’ve had positive experiences with our customer excellence team, packaging, and delivery too. Thank you for your recommendation and support.

The Omni Pet Team 🐾

Rated 5 out of 5 stars

A company with real ethics!

Great customer service throughout my whole time with Omni, even when I lost my dog the team were absolutely lovely. Their products are fantastic, my dog absolutely loved her Omni food and I wouldn't hesitate to recommend such a kind caring company actually making a truly positive action in the world. No green-washing here!

June 30, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Jenny,
Thank you so much for your heartfelt review. We’re incredibly sorry for the loss of your beloved dog, and we’re honoured that Omni could be part of her journey.

Your kind words about our team, products, and values mean so much to us. Thank you for recognising what we're trying to achieve, and for recommending Omni so warmly.
Wishing you all the very best❤️

The Omni Pet Team

Rated 5 out of 5 stars

The customer service is brilliant

The customer service is brilliant, so helpful .

June 30, 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Valerie,
Thank you so much for your lovely review. We’re delighted to hear you’ve had such a positive experience with our customer excellence team.

Your kind words mean a lot to us, and we’re always here if you need anything.

The Omni Pet Team💛

Rated 3 out of 5 stars

Unfortunately didn't suit my dog

Good packaging, good service.
Unfortunately the food didn't suit my dog. The first month was fine and reduced yeast in his ears but then it came back with a vengeance, his breath smelled, teeth dirty and was eating a lot of grass.

May 14, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Kathryn,
Thank you for taking the time to share your experience. We're pleased to hear you were happy with the packaging and delivery, although we're sorry the food ultimately wasn't the right fit for your dog.

It's encouraging that you initially saw an improvement in his ears, every dog is different, and sometimes underlying allergies or medical conditions can require a different approach.

If you'd like to explore this further, we'd be happy to offer you a free consultation with one of our vets to discuss your dog's skin, ears, and digestive symptoms in more detail. They may be able to offer some tailored advice or suggest adjustments that could help.

We really appreciate you giving Omni a try and wish you and your dog all the very best.

The Omni Pet Team 🐾

Rated 5 out of 5 stars

Absolutely loves her Omni food

My Bordoodle puppy absolutely loves her Omni food. Her stools were very loose on the meat based wet and kibble food we transitioned her from, now her stomach is much more settled. She took to it right away and much prefers the taste of Omni.
Customer service have been completely helpful, delivery quicker than stated.
Looking forward to many healthy and happy years ahead with my Omni dog!

June 30, 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jay,
Thank you so much for your wonderful review. We’re delighted to hear your Bordoodle puppy is loving her Omni food and that her tummy has settled so well since making the switch.

It’s also fantastic to hear she enjoys the taste and that you've had such a positive experience with our customer excellence team and delivery.

The Omni Pet Team💛

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look