onaie Reviews 

911
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the slippers are exceptionally warm, cozy, and very comfortable for everyday indoor wear. Many people also appreciate the friendly assistance provided by the support team when resolving various purchase queries. However, some reviewers were not happy with the poor quality and synthetic materials, noting that items do not resemble the website pictures. A few other people also felt that the return process and customer communications regarding faulty products were deeply frustrating. Some consumers additionally experienced unexpected issues with mismatched sizing and loose soles on their footwear.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the comfy, warm, and beautiful... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the comfortable fit, beautiful... See more

Customer service

Users describe ambiguous interactions with customer service, with many consumers expressing gratitude for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a little worried as my order took a little longer than I expected. However, Onaie's customer service was helpful and friendly. Also, my slippers are lovely and comfy - worth waiting for. Thank you... See more

Rated 5 out of 5 stars

Dear Onaie I just want to let you know that I have bought my slippers from you for several years now and they are always comfy, cosy and a delight to slip onto my feet! I have had admiring comment... See more

Rated 5 out of 5 stars

A lovely helpful company and the product which in my case was a pair of sheepskin slippers were beautiful. I contacted the seller as I had a couple of questions and they were very quick to respond. I... See more

Company replied

Rated 5 out of 5 stars

I am very happy with my slippers and the great customer service I had from Eve. I have the sheepskin mules in brown and they are really unusual, pretty, well made and feel luxurious.... See more

Company replied


Company details

  1. Shoe Store

Information provided by various external sources

Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins


Contact info

3.3

Average

TrustScore 3.5 out of 5

911 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(911)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Short sheepskin slipper boots

I bought the short sheepskin slipper boots and I am very pleased with them. They are soft and comfy. I chose a larger size so that it was easier to slip them on and off again.
The parcel arrived much faster than I expected and was very nicely packaged.

September 7, 2022
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Rated 5 out of 5 stars

Cosy

I have bought these slippers before. They are lovely and cosy. Just what we need when we turn the heating down. I have just bought 4 pairs for Christmas presents. They arrived in less than a week and were well packaged. Thank you.

September 4, 2022
Rated 5 out of 5 stars

Children's slippers

Really happy with my purchase, fast delivery & the slippers I ordered are well made - I love the design & colours! I'll buy from here again, for myself next time 🙂.

September 3, 2022
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Rated 3 out of 5 stars

Hello

Hello! I like your items very much ,but one suggest= I would like to receive those slippers which I like the best- ok- I received today and they are fabulous , but.,, missed out colour which I wanted to receive!¬ I wish the best to your company and will order some time again!
Regards,
EVA

August 15, 2022
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Rated 5 out of 5 stars

A friend bought me a pair.

A friend bought me a pair of the leather mules which I rarely take off, they soften as you wear them. So I bought some winter mules in the lucky dip section, and I got what I would have chosen! Can’t fault them. I love my leather slippers.

August 4, 2022
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