onaie Reviews 

911
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the slippers are exceptionally warm, cozy, and very comfortable for everyday indoor wear. Many people also appreciate the friendly assistance provided by the support team when resolving various purchase queries. However, some reviewers were not happy with the poor quality and synthetic materials, noting that items do not resemble the website pictures. A few other people also felt that the return process and customer communications regarding faulty products were deeply frustrating. Some consumers additionally experienced unexpected issues with mismatched sizing and loose soles on their footwear.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the comfy, warm, and beautiful... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the comfortable fit, beautiful... See more

Customer service

Users describe ambiguous interactions with customer service, with many consumers expressing gratitude for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a little worried as my order took a little longer than I expected. However, Onaie's customer service was helpful and friendly. Also, my slippers are lovely and comfy - worth waiting for. Thank you... See more

Rated 5 out of 5 stars

Dear Onaie I just want to let you know that I have bought my slippers from you for several years now and they are always comfy, cosy and a delight to slip onto my feet! I have had admiring comment... See more

Rated 5 out of 5 stars

A lovely helpful company and the product which in my case was a pair of sheepskin slippers were beautiful. I contacted the seller as I had a couple of questions and they were very quick to respond. I... See more

Company replied

Rated 5 out of 5 stars

I am very happy with my slippers and the great customer service I had from Eve. I have the sheepskin mules in brown and they are really unusual, pretty, well made and feel luxurious.... See more

Company replied


Company details

  1. Shoe Store

Information provided by various external sources

Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins


Contact info

3.3

Average

TrustScore 3.5 out of 5

911 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(911)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lovely and warm and comfy!

Just received my new slippers which I'm delighted with. Perfect fit to size and lovely and warm. I took off a star as I feel they could have a slightly more slip proof base to the slipper. They are textured to be fair but a tad more would be preferable.
Excellent customer service and delivery of product. I ordered a lucky dip pair to try them out but I'm sure I will be buying more from Onaie in the future. I'm really happy with the pair I received.

October 5, 2022
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Rated 1 out of 5 stars

Faulty Item, poor response from Onaie

Item was faulty, sent it back, still waiting for refund, I am having to chase it all the way. Email communication from Onaie is passive aggressive, not a nice company to deal with, I won't be buying anything from them again.

October 5, 2022
onaie logo

Reply from onaie

Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase.

We carefully select the best photographs and provide detailed descriptions to portray a true and accurate representation of our products. Sorry that your expectations were not met on this occasion and we have taken your comments on board so that we can improve our offering. Thank you for shopping with us and please contact us via your order enquiry if we can assist you further.

Rated 1 out of 5 stars

I have not received my order yet

I have not received my order yet, so I cannot comment

October 3, 2022
onaie logo

Reply from onaie

Thank you for your email, 
I can see that your parcel was send on the 30th of September, 
Please be aware that Royal Mail Strike action on the 30th September and 1st October resulted in delays to your order being received, we are sorry for any inconvenience caused. 
Your order should be with you shortly,
Thank you
Eve

Rated 1 out of 5 stars

Still waiting for onaie to dispatch my…

Still waiting for onaie to dispatch my order and because it has taken them so long my parcel will get caught up in the total mail strikes. I am unimpressed, very similar products available from other companies will go elsewhere next time.

September 27, 2022
onaie logo

Reply from onaie

Thank you for your review
I can see that your parcel was send on the 30th of September according to our dispatch policy.
Please be aware that Royal Mail Strike action on the 30th September and 1st October resulted in delays to your order being received, we are sorry for any inconvenience caused. 
Your order should be with you shortly,
Thank you
Eve

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Rated 5 out of 5 stars

Great slippers but run 1 size bigger

Lovely slippers, just an important notice to new customers, check your size. I am size 4/37 and went for size 4/37-wrong. They were a whole size too big. According to O air size chart I have am size 3/36. Hopefully these will fit my friend, so I can gift them to her and get the next size down. When I first put the one of the slippers on seemed ok at first, but I had to wear both and walk. To do that I had to cut the string, as they're really stuck to each other and it's impossible to walk. If the strip g was longer it would help, once cut the slippers cannot be returned or exchanged, read that too late. Otherwise lovely, warm and interesting slippers.

September 28, 2022
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Rated 5 out of 5 stars

I love the slippers

I love this shop, I have bought numerous slippers and socks! The quality is fantastic, the slippers are so cosy. They also make great gifts. The delivery is always fast and the slippers are well packaged.

July 20, 2022
Unprompted review
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Rated 5 out of 5 stars

Spot on overall

Easy ordering process, reasonable prices, quick delivery, lovely slipper boots. What more can a customer wish for.

September 15, 2022
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Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. I’ve not unwrapped the slippers yet as they’re so beautifully wrapped and are a gift. I have my own pair which I’m very pleased with so know I won’t be disappointed with this pair and I’m sure the recipient wont either.

September 7, 2022
Rated 5 out of 5 stars

Perfect fit

Perfect fit - I love my new slippers! They are such a beautiful design and very warm and comfy. Perfect for the cosy season 🥰

September 7, 2022

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