onaie Reviews 

Brilliant aesthtics, quality and craftsmanship… highly recommended! These slippers are a beauty!

Wonderfully helpful company, I had problems with the delivery company and they chased for me. The slippers are the warmest most comfortable I have ever owned, I will definitely buy again when these are worn out.

Bought for a Xmas present for my grandma. They arrived but not worth £28! Feel and look quite cheap like primark. Wouldn’t buy again for the price

Update- the company reached out to me and kindly provided a full refund.
Wonderful customer service.
It may be that the slippers I received were an anomaly in terms of quality, but still a little disappointed to be without slippers, hence only 4 stars.

The slippers look ok, but are uncomfortable to wear. The sole of one slipper is uneven causing a lump I can feel as I walk. Unfortunately I kept them aside for a snuggly pair of slippers to wear in the winter, as such the return date had passed.

I bought a pair of the Stormy slippers a few weeks ago. I’ve had a pair of similar ones from ONAIE before and had no issue. On this occasion I found that the pictures on the website are incredibly misleading. The pictures show a light grey pair of slippers when they are in fact lilac. They are a completely different colour to the photograph which is disappointing. I tried to leave a review on the website around 10 days ago but it’s yet to be published.

Ordered 2x pairs of slippers as a gift. Paid for 48hr Royal Mail postage. Package arrived two weeks later - too late to be gifted. Emailed customer services a week ago to ask for prepaid return postage. Radio silence. I note that you can’t post comments on the company Insta account so i guess they’re getting plenty of complaints at the moment.

I suspect that the best way to judge a company’s customer service is how they deal with an issue when things do not go according to plan.
ONAIE do not do well - at all. An item goes missing and fault is acknowledged by EVRI with both photographic and written evidence that they have lost the parcel.
Despite this ONAIE continue to insist that one signs a Denial of Receipt form. I might have been happy to do this had the form been sent to me in a format that I can print off. Repeated requests for this still do not produce a form that prints, and most annoyingly ONAIE refuse to acknowledge or act to provide a refund despite seeing evidence from EVRI of their admission of responsibility for losing my parcel.
EVRI are happy that their information is sufficient for ONAIE to proceed with a refund to me and claim compensation from them. Still my refund is denied.
I note from other poor reviews on TrustPilot that others have also had difficulty getting refunds paid to them.
This contravenes trading standards and is simply dishonest and not honourable behaviour.
What is also unacceptable is that Eve requested that I amend my original review! Extraordinary. Her manner is sadly saccharine and condescending, and deliberately obstructive.
I can not recommend ONAIE and would advise others not to use them. If things don’t go well these guys don’t respond well.
A referral to Trading Standards has now been made and a section 75 retail dispute logged with my card provider.
What a waste of my time - I should just like my £39.99 refunded!

Onaie is an excellent company. Eve was a great help and everything from communication, prompt delivery and an excellent product makes this company exceptional. Thank you

ONAIE slippers are wonderful!!
I am now on my second order so all the family can experience the soft sheepskin slippers for Christmas.
I get my shoes made for me by the hospital as I was born with a deformity to both feet. I have never been able to purchase slippers that fit and are comfortable before OANIE. To me they are magical!! I have even worn them in bed!!

Lovely small British business, the slippers are really lovely i have 3 pairs and all of my family do too, such good value for the quality of the product. Customer service and packaging also fab!

I ordered two pairs of their boots but only one turned up. They dealt with my query quickly and in friendly manner - the second pair arrived soon afterwards.

An excellent shopping experience, I wish more were like this.

And the boots are fabulous, keep my feet nice and cosy whilst working from home.

If you order and it goes smoothly, probably fine. I found the slippers small so returned (at my own expense) and requested a swap. It's been almost 4 weeks and still no confirmation that I will receive a size up or a refund. At this point I'd settle for either. Customer service is poor.

Beautiful slippers & 1st Class Customer Service!

I recently bought some slippers from Onaie. Unfortunately the delivery service lost them. Contacting Eve at the Onaie office made up for the mishap. She resent the item, and even delayed posting as I was going to be away around the time they would have arrived. She was beyond helpful!

I was so thrilled with the warmth and quality of the slippers that I ordered a gilet too. This arrived on time in a sturdy box (with a thoughtful extra item - thank you!) This too is beautifully made, very warm and a welcome warm addition to my wardrobe, as it could be worn with pretty much anything.

I am sure I will continue to be a return customer!

I ordered my sleepers in the hope that it is a genuine product. On the website it looks like it is light brown suede with white sheep fur but it isn't! It is a cheep suede with synthetic fell glued on the back side of the suede.
It is not all ! My sleepers had a big cut on it! At first I thought that it could have happened during shipping/delivery as the sleepers were wrapped poorly in just one paper bag but when I tuched it and looked at it closer I saw that it was glued with a patch of leather or another matterial on the back side! The white wooly synthetic fur as lining is glued on the back side of the suede cut so you don't see the cut from fur side but the cut is visible from the suede side of the sleepers!
However after me pointing out that on the Trustpilot the Onaie took responsibility, kindly refunded my money and gifted me the damaged sleepers so l didn’t need to deal with the hassle of returning so not bad at the end!

I saw an instagram post about these slippers a while ago and I finally bit the bullet and ordered a pair. They are the comfiest, warmest and most stylish slippers ever! I then placed an order for my mum for christmas, showed my colleagues at work and placed more orders as everyone loved them. 4 pairs in total, all on separate orders, after each order a lovely thank you email was sent, I replied to one asking if the slippers could arrive together for ease and they did, today. So much earlier than quoted too!
An overall great experience, SUPER friendly customer service and slippers that are fashionable but fit for purpose!
Thank you,
Ash xx

Ordered two pairs of Slippers, received only one . No refund for the others . The pair I did receive were tight on the toes and sloppy on the heels , so I want to return both at the same time but not received both ! What a shambles.Emails now being ignored. Never again !

Very impressed with my slippers. I ordered the sheepskin boots as I have feet that get very cold in winter so hoping they keep me nice and toastie. Delivery was extremely quick and the quality of the slippers is excellent. I was so impressed that I have ordered a pair for my friend.

Love the two wool gilets I ordered, can't wait for some cold weather! Good communication and fast dispatch, only let down by evri sending me daily notifications for four days to say that my parcel would be delivered that day and then not turning up. However, the gilets still arrived earlier than Onaie's estimate so all in all good service .

Slippers arrived in record time and are beautiful. Very soft leather, very warm inside and super comfortable to wear. Very pleased with them!

I ordered the Sheepskin Slipper Boots because my feet are always freezing cold ,they arrived yesterday and they are gorgeous,so well made and my feet are WARM ☺️ I would urge to to bear this lovely little business in mind if you want some new slippers .Have ordered some more for myself and a pair for a close friend ❤️