Was a little worried as my order took a little longer than I expected. However, Onaie's customer service was helpful and friendly. Also, my slippers are lovely and comfy - worth waiting for. Thank you... See more
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Review summary
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Reviews shaping this summary
Dear Onaie I just want to let you know that I have bought my slippers from you for several years now and they are always comfy, cosy and a delight to slip onto my feet! I have had admiring comment... See more
A lovely helpful company and the product which in my case was a pair of sheepskin slippers were beautiful. I contacted the seller as I had a couple of questions and they were very quick to respond. I... See more
Company replied
I am very happy with my slippers and the great customer service I had from Eve. I have the sheepskin mules in brown and they are really unusual, pretty, well made and feel luxurious.... See more
Company replied
Company details
Information provided by various external sources
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Contact info
United Kingdom
- onaie.com
3.3
Average
911 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Constant spam emails despite unsubscribing
I bought some slippers from here once, they were fine. I’m infuriated by their spammy marketing emails which I’m pretty sure break GDPR guidelines. I’ve unsubscribed a bunch of times and they stop for a bit then I start getting emails again.
September 27, 2024
Unprompted review
Reply from onaie
Dear Sophie,
Thank you for reaching out, and I sincerely apologise for the frustration caused by the unwanted emails. We understand how frustrating this must be, especially after you’ve already unsubscribed.
We are currently experiencing an issue with our email marketing system, and I assure you that we are working diligently to resolve it as quickly as possible. In the meantime, I will make sure your email address is fully removed from our mailing list.
I’m truly sorry for the inconvenience, and we greatly appreciate your patience and understanding as we sort this out.
Kind regards,
Eve
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best customer service
Asked if my order could get to my daughter before the date quoted,they replied we will do our best,their best was great, it arrived at my daughters in time for her birthday , thank you so much for getting it there on time, thank for your brilliant service and help.
September 23, 2024
Unprompted review
Reply from onaie
Dear Mike,
Thank you so much for your lovely review! We’re absolutely thrilled to hear that your daughter’s order arrived in time for her birthday. We always strive to do our best, and it’s wonderful to know that we were able to make her day a bit more special.
Your kind words about our service mean the world to us, and we’re so grateful for your support. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best regards,
Eve
Poor customer services and slippers not as described
I ordered two pairs of slippers. Both were not as described and in my view poor quality. Onaie authorised the returns and a week after Evri returned them , I was still having emails asking me to post the slippers back. I queried with ‘customer service’ about having a refund for the postage but was told that this was not an option as I had not had the return authorised - despite following the return instructions on the website. Trading Standards stated that a good retailer would have refunded the postage. So no slippers and £5.35 out of pocket .
Having seen the reply from the retailer I have edited my review to say that the notification of the refund was received on the date of my review 23/09/2024 for the slippers so the narrative that they were delivered to the wrong address is nonsense.
September 23, 2024
Unprompted review
Reply from onaie
Dear Jane,
Thank you for sharing your feedback. We truly appreciate your understanding and patience as we try to assist you with your query. As a small family business, we strive to provide the best possible service to all our customers. While we do offer free delivery, we are unable to cover return postage, as clearly outlined in our returns policy.
Regarding your return, unfortunately, we have not yet received the slippers back. It appears they may have been delivered to an incorrect address. Once the slippers reach us, we will be happy to inspect them and issue a refund promptly. We are committed to resolving this matter and ensuring a satisfactory outcome for you.
Kind regards,
Eve
I received some silly email about my…
I received some silly email about my ‘subscription’ to onaie after having unsubscribed years ago, and suddenly without doing anything, I’m on their mailing list. This feels like an invasion and puts me off purchasing from them again
August 21, 2024
Unprompted review
Reply from onaie
Hello,
Thank you for your feedback. We have thoroughly checked our records and do not have any orders or communications associated with your account. As part of our commitment to customer privacy and transparency, we reached out to Trustpilot to request proof of any communication you may have received from us. Unfortunately, we have not received any such evidence to support your claim.
If you have any concerns or would like to provide further information, please feel free to contact our support team directly. We take privacy issues very seriously and are here to assist with any unresolved matters.
Kind regards,
Eve
Disappointed
I really wanted to love these slippers, the reviews looked great, images looked good so I was quite excited to place an order, that’s were the excitement ended.
The delivery time of 10 days was, in my opinion, rather excessive, they arrived stuffed into a bag that was far too small for them to be properly packed, for the price, I must admit I was expecting a box at the very least.
Upon opening I was so so disappointed they were thin, light and cheap, not a bit like I was expecting for the price and as I ordered my usual size 8 I at least expected them to fit but I can only think that they were sized wrongly because they were huge, I put 2 pairs of inner soles in to see if that would help but they were still far too big, I asked my husband ( who is a size 10) to try them for size and he could actually get them on, they were a bit tight but not by much.
Returns having to be paid for even though they are obviously faulty is ridiculous but I suppose it deters some people from sending them back.
I did write basically the same review as this on their site and it’s mysteriously gone missing and has been replaced by lots of people simply loving their slippers.
If they refuse to show ‘real’ reviews on their site they obviously have something to hide , in my opinion.
Wish I had of looked for reviews further than their deceiving page !
March 20, 2024
Unprompted review
Reply from onaie
Dear Denise,
We hope this message finds you well.
First and foremost, we are truly sorry that the product did not meet your expectations in terms of quality and fit. We strive to ensure that all our customers receive products of the highest quality that accurately reflect the descriptions and images provided on our website. It's disheartening to hear that this was not your experience.
Regarding the delivery time and packaging, we understand your concerns. We constantly strive to improve our shipping processes and packaging to ensure that our customers receive their orders promptly and in pristine condition. Your feedback in this regard is highly valuable to us, and we will certainly consider it as we continue to enhance our services. As you have placed a pre-order product your parcel was delivered on time.
In terms of sizing, we are genuinely sorry that the slippers did not fit as expected. We understand the frustration this may have caused, especially considering that you ordered your usual size. We would like to assure you that we take sizing accuracy seriously, and we will investigate this matter further to ensure that such issues are addressed promptly.
Regarding the return process, we apologise for any confusion. It is never our intention to make the return process difficult for our customers. We would like to offer our assistance in resolving this matter for you. If the slippers are unused and you would like to proceed with a return, please let us know, and we will provide you with a free return label to facilitate the process.
Furthermore, we would like to address your concerns about the reviews on our website. We assure you that we value all feedback, both positive and negative, as it helps us improve our products and services. We strive to maintain transparency and authenticity in our review system, and we are committed to addressing any discrepancies that may arise.
Once again, we apologise for any inconvenience you have experienced, and we sincerely appreciate your feedback. Please do not hesitate to contact us if you require any further assistance or if you would like to proceed with the return process.
Thank you for bringing this matter to our attention.
Best regards,
Eve
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Great slippers.
Lovely, well made, comfortable slippers. Ordering was easy and they were delivered ahead of schedule. Would definitely recommend.
January 2, 2024
Reply from onaie
Dear Mrs Attenborough,
Thank you so much for your kind words! We’re delighted to hear that you love your slippers and found them comfortable. It’s also great to know that the ordering process was easy and the delivery ahead of schedule.
We truly appreciate your recommendation and are so grateful for your support. If you ever need anything in the future, please don’t hesitate to reach out.
Best regards,
Eve
Yet Another Drop shipping Company
Ordered an item 15 days ago and had the first disappointment of my ordering experience to see that they used Evri as the delivery service.
The second disappointment and somewhat expected was to see the item had gotten lost through Evri (a common thing with this courier company).
Contacted the seller and the response was an instant replacement item to be sent, which was fine, however despite already waiting more than a week for the original item to arrive the sellers replacement item was sent using the same Evri standard delivery option, they couldn't even be bothered to spend that little extra amount and opt for the fast shipping to keep their customer happy.
I have already left an honest negative review on their website so let's see if they are a transparent business and will allow it on their website. If you don't see it, then you know how this game is being played.
January 11, 2024
Unprompted review
Reply from onaie
Dear Moe,
Thank you for your review.
Firstly, we want to clarify that we are not a dropshipping company. At ONAIE we take pride in creating and designing our products ourselves, ensuring quality and reliability for our customers. You can find more information about us and our values on our website: https://onaie.com/pages/about-us
We understand your frustration regarding the delivery experience with Evri, and we sincerely apologise for any inconvenience caused. While we offer multiple shipping options to accommodate our customers' preferences, we regret to hear that your replacement item was also sent through the standard Evri delivery service. We assure you that your feedback has been noted, and we will take steps to ensure that similar issues are addressed in the future.
Your honest review is important to us, and we believe in transparency in all aspects of our business. We encourage our customers to share their experiences openly, whether positive or negative, as it helps us improve our services.
We are glad to inform you that your refund has been processed for the lost item. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us.
Once again, we apologise for the inconvenience and appreciate your understanding.
Best regards,
Eve
Not told of custom duties.
I live in France. I paid online and was not told that I would also have to pay expensive custom duties to get the good delivered.
I have no problem with the fact that one has to pay the custom duties but I should have been told when I made the purchase online not at time of delivery!
December 27, 2023
Reply from onaie
Dear Jean,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience with the unexpected customs duties. Understanding your frustration is important to us, and we strive to make our international shipping policies as clear as possible.
We'd like to kindly point out that information regarding international deliveries, including potential customs and VAT charges, is available on our website. On our 'Shipping & Delivery' page at this link, we explain that customers are responsible for customs and/or VAT charges and a handling fee in the receiving country. These charges depend on the destination country, the value of the item, and its nature (gift or commercial goods).
Please note that if the fees are not paid, the parcel may be disposed of by customs, and a refund cannot be issued in such cases. Additionally, UK VAT is not applied to international orders and is deducted at the checkout.
We understand that this information might have been overlooked, and we apologize for any inconvenience this has caused. Your feedback is invaluable in helping us improve our communication and service.
If you have any further questions or concerns, please do not hesitate to contact us.
Warm regards,
Eve
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Love the quality of the slippers,just…
Love the quality of the slippers,just out with friends and passed on your Name so they will buy your slippers for Christmas.Love all mine,and awaiting the next delivery.Thank you and A merry Christmas.
November 21, 2023
Thank you so much!
November 21, 2023
Very good service
Very good service. Issue with gift box (which was likely damaged in transit) dealt with by prompt refund. Excellent quality slippers.
October 26, 2023
Gorgeous and cosy
Slippers arrived promptly, nicely packaged, and are exactly what I wanted. So lovely and warm and look great.
October 26, 2023
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Lovely comfortable slippers
Lovely comfortable slippers. I had a pair of the pot luck colour. I am very pleased with what was sent to me. I hoped for a dark colour. And that’s what I received. Good quality as well.
October 26, 2023
Well made slippers
October 26, 2023
Speedy delivery ery and I love your…
Speedy delivery ery and I love your product amd give them to all my friends as presents
October 26, 2023
Products as expected nice unexpected…
Products as expected nice unexpected welcome gift made it feel more like a personal experience
September 24, 2023
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Received product on time
September 27, 2023
The slippers are absolutely beautiful
The slippers are absolutely beautiful, so well made and extremely comfortable. My son is autistic and has sensory issues, he loves these so much as they are super soft and cosy. 10/10 Onaie are incredible! The delivery was quick and the minimal packaging was pretty and recyclable.
September 24, 2023
Warm, cozy and natural
I was looking for warm slippers, made from natural materials which are made in Europe. And that's exactly what I found. I bought one pair of Lucky Dip sheepskin slippers and a pair of felt slippers and I'm more than satisfied. They not only look great but also fit perfectly, are super comfy and warm. The lucky dip idea is great for people who like surprises like me.
September 21, 2023
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