Was a little worried as my order took a little longer than I expected. However, Onaie's customer service was helpful and friendly. Also, my slippers are lovely and comfy - worth waiting for. Thank you... See more
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Review summary
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Dear Onaie I just want to let you know that I have bought my slippers from you for several years now and they are always comfy, cosy and a delight to slip onto my feet! I have had admiring comment... See more
A lovely helpful company and the product which in my case was a pair of sheepskin slippers were beautiful. I contacted the seller as I had a couple of questions and they were very quick to respond. I... See more
Company replied
I am very happy with my slippers and the great customer service I had from Eve. I have the sheepskin mules in brown and they are really unusual, pretty, well made and feel luxurious.... See more
Company replied
Company details
Information provided by various external sources
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Contact info
United Kingdom
- onaie.com
3.3
Average
911 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Great slippers!
Since discovering your slippers I don’t buy them anywhere else. So cosy and comfortable.
September 22, 2023
As usual the slippers are amazing
As usual the slippers are amazing! I have a prosthetic leg and did find finding slippers that i could walk in, very difficult. Thank you Onaie
September 22, 2023
New customer- and a happy one!
Bought several items as a new customer, great price, communication is brilliant and the quality is fabulous. Had to contact customer service and got quick response ( my mistake ordering a wrong size) definitely recommend this company.
September 21, 2023
Style over comfort
I went for the lucky dip sheepskin slipper option. I received lovely looking slippers with a fluffy sheepskin trim BUT they were so uncomfortable. The sole is mega hard with no internal padding at all. I did try to 'wear them in' but gave up in the end & headed to a high street store to buy some comfy slippers. So disappointed.
September 28, 2023
Unprompted review
Reply from onaie
Hi Julie,
Thank you for sharing your feedback with us. I'm sorry to hear that the slippers didn't meet your expectations in terms of comfort. Your satisfaction is important to us, and we appreciate your honest input as it helps us improve our products.
I'm sorry that you had to go through the inconvenience of purchasing another pair. We're constantly working to balance style and comfort and clearly have some more work to do. If you'd like to discuss this further or need assistance with a return or exchange, please contact our customer service team. We hope to have the opportunity to serve you better in the future.
Warm regards,
Eve
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Great buying experience- I felt “looked…
Great buying experience- I felt “looked after” from the online support chat to the emails about my order. The slippers are really cosy/well made, very happy with them and would definitely buy again from the company.
August 30, 2023
Lovely quality slippers
Lovely quality slippers, delivered quickly, and at an excellent price.
August 30, 2023
Absolutely gorgeous wool gilet
Absolutely gorgeous wool gilet, so glad I bought it. Cosy, warm and light, will be a great Autumn layer, thank you!
August 29, 2023
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Very quick service nicely wrapped great…
Very quick service nicely wrapped great comfortable slippers .
August 27, 2023
Love my new slippers
Love my new slippers! . Look very nice, soft, warm and comfortable. Excellent service from Onaie, as always!.
August 27, 2023
Fast delivery
Fast delivery, really great price, comfy slippers. What more could you want.
August 27, 2023
NICE DESIGN & FLUFFY ON THE OUTSIDE
NICE DESIGN & FLUFFY ON THE OUTSIDE
HOWEVER THE SOLE IS VERY THIN & NO CUSHIONING OR FUR LINING INSIDE
August 27, 2023
Reply from onaie
Thank you for sharing your feedback on the design and the fluffy exterior of our product. We're delighted to hear that you enjoyed these aspects! However, we're sorry to hear that the sole didn't meet your expectations in terms of thickness and comfort. We appreciate your comments as they help us improve our offerings.
We'll certainly take your feedback into consideration for future designs to ensure a more comfortable experience. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for your review!
Eve
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Love these slippers
Love these slippers, they are the only ones I will wear. I literally put them on as soon as I walk into the door and I don't take them off until I get into bed. They are comfy, well made and look lovely.
July 31, 2023
perfect
fantastically made slippers, luxurious feel, through previous purchases I know they last well, great offer too
July 31, 2023
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I love Onaie
I love Onaie! Ordering is easy. Prices are very competitive even when there isn't a sale, and the goods are of excellent quality. I have never had to return anything that I have purchased. Delivery is prompt, and in most cases, the goods arrive early which is always a bonus. I cannot recommend Onaie enough.
July 23, 2023
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