onaie Reviews 

911
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the slippers are exceptionally warm, cozy, and very comfortable for everyday indoor wear. Many people also appreciate the friendly assistance provided by the support team when resolving various purchase queries. However, some reviewers were not happy with the poor quality and synthetic materials, noting that items do not resemble the website pictures. A few other people also felt that the return process and customer communications regarding faulty products were deeply frustrating. Some consumers additionally experienced unexpected issues with mismatched sizing and loose soles on their footwear.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the comfy, warm, and beautiful... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the comfortable fit, beautiful... See more

Customer service

Users describe ambiguous interactions with customer service, with many consumers expressing gratitude for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a little worried as my order took a little longer than I expected. However, Onaie's customer service was helpful and friendly. Also, my slippers are lovely and comfy - worth waiting for. Thank you... See more

Rated 5 out of 5 stars

Dear Onaie I just want to let you know that I have bought my slippers from you for several years now and they are always comfy, cosy and a delight to slip onto my feet! I have had admiring comment... See more

Rated 5 out of 5 stars

A lovely helpful company and the product which in my case was a pair of sheepskin slippers were beautiful. I contacted the seller as I had a couple of questions and they were very quick to respond. I... See more

Company replied

Rated 5 out of 5 stars

I am very happy with my slippers and the great customer service I had from Eve. I have the sheepskin mules in brown and they are really unusual, pretty, well made and feel luxurious.... See more

Company replied


Company details

  1. Shoe Store

Information provided by various external sources

Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins


Contact info

3.3

Average

TrustScore 3.5 out of 5

911 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.3

All reviews

(911)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Super uncomfortable with no flexibility…

Super uncomfortable with no flexibility in the soles. Wouldn’t recommend I’m afraid.

December 13, 2022
Unprompted review
onaie logo

Reply from onaie

Dear Ellie, We carefully select the best photographs and provide detailed descriptions to portray a true and accurate representation of our products. Sorry that your expectations were not met on this occasion and we have taken your comments on board so that we can improve our offering. Thank you for shopping with us and please contact us via your order enquiry if we can assist you further.
Eve

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Rated 2 out of 5 stars

One to avoid

Thought I'd write a review on here as reviews on the website are carefully curated to ensure negative reviews never see the light of day. This isn't very helpful for making an informed choice.

I ordered a pair of slippers, which arrived in good time. They seemed very flimsy but fit well. I have now had them for 2 months and they are falling apart. The quality is atrocious. I think a huge part of sustainability is less waste. You may use sustainable materials, but if they end up in a bin after 2 months it doesn't really qualify as sustainable.

I recommend looking elsewhere.

September 22, 2022
Unprompted review
onaie logo

Reply from onaie

Dear Jim,
Sorry to hear about your experience,
Kindly email us on enquiries@onaie.com to resolve the issue as the slippers shouldn't to that after two months,
Thank you,
Eve

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Rated 5 out of 5 stars

Slippers arrived today

Slippers arrived today. Fast delivery. Slippers look great, bought as a present. Going to order a pair for myself now I’ve seen them.

November 3, 2022
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Rated 5 out of 5 stars

Great service and product

Great service. The slippers arrived within three days and are exactly as the description and photos show. I liked the use of paper and string to wrap them. Top marks for that. I would like the outer parcel wrapping to be as ecologically sound as the rest of it. But otherwise perfect. Let us know if you manage to do this.

November 3, 2022
Rated 1 out of 5 stars

Things I would like to see from this company

Things I would like to see from this company:
1. A better way of acknowledging people need to walk in slippers in order to effectively try them on. The current string holding them tightly together but if removed renders them unreturnable is a bit ridiculous.
2. Less of a fight when stating there is an issue with the item and not to be signposted to the general returns policy again and again despite it not being relevant when a product is faulty. Being asked to provide evidence would have been fine but I had to do that off my own back in the end and finally got a satisfactory resolution.
3. Reviews on their own website not being filtered.

September 26, 2022
Unprompted review
onaie logo

Reply from onaie

Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your experience.

We are passionate about customer service and always strive to make sure you have a great experience with us. Please contact us via your order enquiry and we will offer you a refund or a replacement for this order, as it’s very important to us that you’re delighted with your purchase. Thank you for shopping with us.

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Rated 5 out of 5 stars

Best slippers

I both slippers for my partner and I and they are amazing. So comfortable and the quality is so good. They are perfect for the cold weather!

October 7, 2022
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