I signed up with On Cue a few weeks ago after attending and information session. I found the session engaging and informative. The onboarding and sign up process was fairly simple and communication... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is a total scam. They will exactly show you videos of people making money and then get you registered to them and pay $295. Once this is done you will never ever hear from them again. I am l... See more
Since I joined this agency I have very high hopes that this would be the way for me to continue my passion in film/commercial industry which I already started in Philippines as a theatre actress. I pa... See more
Company replied
I’ve been with OnCue Talent for about 2 years now and just finished being a background extra on a feature film with Tom Hanks. Was able to meet some incredible people as see behind the sc... See more
Company replied
Company details
Written by the company
OnCue Talent is an Australian talent agency connecting everyday people with opportunities as extras in film, television, and commercial productions. We provide an entry pathway for individuals with no prior acting experience who are interested in working on set. Our information sessions are designed to explain how the industry works, what productions look for, and how casting opportunities are offered. OnCue Talent is not an employer, and roles are not guaranteed, as casting decisions are made by production companies based on their specific requirements. For those who choose to proceed, we offer a one-time casting profile setup service. This includes taking photos, recording measurements, and creating a professional profile used to submit talent for suitable roles. Participation is optional. Many of our registered talent go on to gain on-set experience, meet industry professionals, and take part in a wide range of productions. We are committed to being transparent about how the process works so individuals can decide if this opportunity is right for them. Many individuals searching for OnCue Talent reviews are looking to understand whether this opportunity aligns with their expectations. We encourage attendees to review the information provided carefully and make an informed decision based on their own goals.
Contact info
3.4
Average
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I signed up with On Cue a few weeks ago…
I signed up with On Cue a few weeks ago after attending and information session. I found the session engaging and informative.
The onboarding and sign up process was fairly simple and communication has always been great.
I was lucky enough to book a spot in a feature film which was a great experience. It was an overnight shoot which was a definite change from my everyday life! I look forward to picking up more work and learning about the TV & Film industry
June 29, 2026
Unprompted review
Reply from OnCue Talent
Hi Stephanie,
Thank you so much for taking the time to share your experience with OnCue Talent.
We're delighted to hear that you found the information session engaging, the onboarding process straightforward, and that our team kept you well informed throughout. Providing a smooth and professional experience from registration through to production is something we work hard to achieve.
Congratulations on your first booking! We're pleased to hear you enjoyed the experience and had the opportunity to gain an insight into the film and television industry. Every production offers something unique, and we're thrilled your first experience was such a memorable one.
Thank you again for your kind words. We look forward to representing you for many more film, television and commercial opportunities in the future.
Kind regards,
OnCue Talent
OnCue - What I thought
Attended the OnCue information session in Sydney following an ad I saw on Seek. Was curious to see what this was all about Information session was good and reasonably well explained. Paid the $295 fee for the establishment of the online profile and taking of "professional" shots for your portfolio.
The "professional" photos were poor and taken by some assistant. There are a few with my eyes closed. Really? That is poor. I have uploaded some others which are better that I took myself.
Positively, I have received numerous "save the date" opportunity type emails over the past 3.5 months and been successful in getting 2 movie extras call ups. It's certainly a different experience than you would think initially. Overall enjoyed it and this process is good.
Was concerned about the payment process for the jobs you are chosen for. The online portal has a section for you to enter your banking details for payment. However, that's not used by payroll. You receive an email from payroll asking you to enter all your personal bank details for each job. I am concerned about the security measures here but am assured "everything is fine" by payroll.
March 12, 2026
Unprompted review
Reply from OnCue Talent
Hi DP,
Thank you for taking the time to leave such a detailed and balanced review of your experience with OnCue Talent.
We're pleased to hear that you found the information session informative, have received regular casting opportunities, and have already enjoyed working on two productions. It's great to know you found the experience rewarding and gained an insight into how the film and television industry operates.
We also appreciate your constructive feedback regarding your portfolio photographs. We continually review our processes and your comments will be shared with our team as we work to improve the experience for all talent.
Thank you as well for raising your questions about payroll. Protecting personal information is important to us, and we understand why you sought clarification. We appreciate you bringing this to our attention and will continue reviewing how we communicate our payroll processes to make them as clear as possible.
Thank you again for your thoughtful feedback. We appreciate your professionalism and look forward to representing you for many more film, television and commercial opportunities in the future.
Kind regards,
OnCue Talent
It was Fun 😁
I got the opportunity one year after signing up. The production team was good. Working as extras was fun even in extreme weather conditions. They took good care of us. Food was good. I look forward to more opportunities like this.
June 26, 2026
Unprompted review
Reply from OnCue Talent
Hi Fauzia,
Thank you for taking the time to share your experience and for your wonderful review.
We're delighted to hear that you enjoyed your time on set and that your first production was such a positive experience. Every film and television production is different, and it's great to know that the cast and crew made you feel well looked after, even while working in challenging weather conditions.
Thank you for your patience and enthusiasm throughout your journey with OnCue Talent. We appreciate the opportunity to represent you and will continue submitting your profile for suitable film, television and commercial productions as opportunities arise.
We look forward to working with you again and hope to see you on set again soon!
Kind regards,
OnCue Talent
Fascinating and extraordinary experience
It is my first time ever working as Extra and I wasn’t sure what to expect when I signed up. All the steps were clear - confirming my availability; then confirming my schedule; get to the venue on time then everything rolls accordingly. It was fun and different from my usual routine - staying up until finished filming for the day, having a pie at 1am, wrapping up at 2:30am/3am, getting home around 4/4:20am. It was a great fun experience and I am so grateful to work as Extra in a big production! Thank you for the opportunity!
June 26, 2026
Unprompted review
Reply from OnCue Talent
Hi Naomi,
Thank you so much for taking the time to share your wonderful experience.
We're delighted to hear that your first experience as a background performer was such a positive one. It's great to know that the booking process was clear and that you felt well prepared every step of the way, from confirming your availability through to arriving on set and enjoying the production experience.
Working on a film or television production is often unlike anything people have experienced before, and we're thrilled that you embraced the opportunity and created such memorable moments along the way.
Thank you again for your kind words and enthusiasm. We appreciate the opportunity to represent you and look forward to submitting you for many more film, television and commercial productions in the future.
Kind regards,
OnCue Talent
First feature film experience
I recently worked as a background extra through OnCue Talent and had a genuinely great experience. This was my first feature film and the whole process from booking to on-set was smooth and well communicated. Call times and updates came through reliably, and the production itself was brilliantly run.
The conditions were cold but the team on set were professional, empathetic, and great at managing such a large group of extras. I'd absolutely recommend OnCue to anyone who is realistic about how the industry works opportunities depend on your profile and availability, but when you do get booked it's a fantastic experience.
Looking forward to the next one.
June 23, 2026
Unprompted review
Reply from OnCue Talent
Hi Patrick,
Thank you so much for taking the time to share such a thoughtful review of your experience with OnCue Talent.
We're delighted to hear that your first feature film experience was such a positive one and that you found the booking process, communication and support clear from beginning to end. Our team works hard to keep talent informed throughout the casting and production process, so it's wonderful to know this contributed to an enjoyable experience on set.
Thank you also for recognising that opportunities in the film and television industry depend on many factors, including production requirements, individual suitability and availability. We appreciate your realistic perspective and are pleased that your first booking provided such a rewarding introduction to the industry.
We truly appreciate your professionalism and look forward to representing you for many more film, television and commercial productions in the future.
Kind regards,
OnCue Talent
Wow first time industry experience.
Wow! Everything is so fast paced once the ball starts rolling. Signed up and asked fo availabilities for roles. I did have afew rejections before landing a extras role. It was a steep learning curve working on a big production. Everyone was super helpful and kind. Even when under the pump and you could tell they were stressed out. I learnt to just go with the flow and understand instructions can change on a drop of a hat.
Oncue were very quick and diligent in ensuring onboarding for production was completed as quickly as possible. There was some delay in communication later down the line but with possibly thousands of people working for them its understandable.
Over all a really positive experience. Would recommend this agency to others.
June 23, 2026
Unprompted review
Reply from OnCue Talent
Hi Stephanie,
Thank you so much for taking the time to share such a thoughtful review of your experience with OnCue Talent.
We're delighted to hear that your first experience working on a major production was such a positive one. Every production is unique, and as you've highlighted, the film and television industry can be fast-paced, with schedules and requirements changing quickly. It's wonderful to know you embraced the experience and enjoyed being part of the production.
Thank you also for your kind words about our onboarding process and the support provided by our team. We appreciate your feedback regarding communication and are always looking for ways to continue improving the experience for our talent.
We truly appreciate your recommendation and look forward to representing you for many more film, television and commercial productions in the future.
Kind regards,
OnCue Talent
Reply from OnCue Talent
Hi Alicia,
Thank you for taking the time to leave a review and share your feedback.
We're pleased to hear that you found the service to be a positive experience and appreciate your comments. We understand that investing in a professional casting profile is an important decision, and our aim is to provide talent with the opportunity to be represented and submitted for suitable film, television and commercial productions.
Thank you again for your feedback. We appreciate the opportunity to represent you and look forward to working with you on future productions.
Kind regards,
OnCue Talent
Got my first job within the first six…
Got my first job within the first six months itself, looking forward to many more opportunities ahead
June 26, 2026
Unprompted review
Reply from OnCue Talent
Hi Harshit,
Thank you for taking the time to share your experience with OnCue Talent.
Congratulations on your first booking! We're delighted to hear you had the opportunity to work on a production and that your experience has been a positive one.
Every booking is unique, and opportunities depend on production requirements, individual suitability and availability. We're pleased to have been able to represent you for your first role and look forward to continuing to submit your profile for future film, television and commercial productions.
Thank you again for your kind words. We appreciate your support and look forward to working with you again soon.
Kind regards,
OnCue Talent
Attended the Brisbane session recently
Attended the Brisbane session recently. We were shown video clips showing well known actors in big movies as well as "extras" in various tv commercials, and given statements about potential earnings. And then, " these are the fees, and for today only if you sign up you can get $100 off". That was the moment I started questioning whether this was genuine. Basically it appeared to be a rather unprofessional hardsell for them to make money by getting as many people to sign up. They were careful in the wording around there being a guarantee that you would actually get any work. Photos were taken using a mobile phone.
May 26, 2026
Unprompted review
Reply from OnCue Talent
Hi Sandy,
Thank you for attending one of our Brisbane information sessions and for taking the time to share your feedback.
We appreciate that not everyone will have the same impression of the session, and we're sorry to hear that aspects of the presentation did not meet your expectations.
Our information sessions are designed to provide an overview of how the film, television, commercial and promotional industries operate, together with information about the services we provide to talent. As you noted, we are careful to explain that work opportunities cannot be guaranteed and depend on production requirements, suitability for specific roles and many other factors outside our control.
The fee discussed relates to the setup and configuration of a professional casting profile. It is not a joining or membership fee.
We genuinely appreciate your feedback and wish you all the best in your future pursuits.
Kind regards,
OnCue Talent
Signed up, no work
Signed up, paid for “professional headshots” which were taken on some guys phone. Now 4 months later there is still not a single thing I’ve gotten from it.
May 20, 2026
Unprompted review
Reply from OnCue Talent
Hi Ali,
Thank you for your review.
We’re sorry to hear that you are disappointed with your experience so far.
To clarify, the fee paid to OnCue Talent is for the setup and administration of your professional casting profile, including photographs and measurements taken at your information session.
Background acting opportunities depend on the specific requirements of each production, including factors such as age, appearance, availability, and location. Selection decisions are made entirely by casting professionals and production companies, and no agency can guarantee that any individual will be selected within a particular timeframe.
We understand it can be frustrating when you have not yet been selected for a production; however, we continue to submit your profile for roles for which you meet the production requirements.
Please contact our office directly at if you have any further questions.
Kind regards,
OnCue Talent
Received no opportunities after 18 months
My family joined this agency in August 2024 and paid a $200 sign-up fee after being told there would be regular opportunities available. It has now been over 18 months, and we have not received a single job through the agency. This experience has not matched what was communicated to us when we signed up, and it has been very disappointing. I would not recommend Oncue Talent to anyone based on our experience.
August 21, 2025
Unprompted review
Reply from OnCue Talent
Hi Eloise,
We’re sorry to hear that this has been your experience.
Casting for film, television and commercial productions is based on specific requirements set by casting directors, and opportunities cannot be guaranteed, as selections are made by production teams rather than agencies.
We can see that your profile has been included in a number of availability checks during your time with us, which indicates that it has been actively considered for roles, although not all availability checks progress to bookings.
At the time of joining, the fee related to professional casting photos, which are used as part of a casting profile for submissions to casting directors.
We provide guidance on how profiles should be presented for casting and encourage talent to keep their details up to date to maximise opportunities.
Experiences can vary significantly depending on the types of roles being cast and individual suitability for those roles.
Kind regards,
OnCue Talent
Total scam
Total scam.
Paid $300 for some pictures and an opportunity after an hour long lecture.
This isn’t a job it’s just a pray and hope.
Waste of time and money.
April 2, 2026
Unprompted review
Signed up went to the information…
Signed up went to the information session never had anything back except for free jobs now I can’t work for free. If someone needs an income don’t rely on this. They never call you. They always bullshit. What they’re gonna say to you. Don’t waste your $200.
February 12, 2026
Unprompted review
Reply from OnCue Talent
Hi Natasha,
Thank you for your feedback.
OnCue Talent provides opportunities for background and casting work across a range of productions. As is standard within the industry, opportunities can vary and may include both paid and experience-based roles, particularly in the early stages.
Following your information session, your casting profile was completed, and you were sent an availability check for a clearly identified optional volunteer opportunity, which was fully disclosed as unpaid.
Casting directors and production companies make final selection decisions, and we do not guarantee specific roles or timelines for bookings. Communication regarding opportunities is typically provided via email, with direct contact made when talent is selected.
We understand that expectations can differ when starting out, and we appreciate you sharing your perspective.
We wish you all the best in your future endeavours.
Kind regards,
OnCue Talent
Deceptive marketing and upfront fees and no work as an actor and no refund so you got ripped off
This scam of an agency first lure poor people to their stupid trap by telling you don’t need experience to be an actor or in tv and commercials then with a free information session they make people pay like $300 for their crappy headshots and basically rip you off after you paid they never call you. So don’t fall for their dodgy business. Run away they are not legit.
April 9, 2026
Unprompted review
Reply from OnCue Talent
Hi Lily,
We take feedback seriously, however we are unable to locate any record of you in our system based on the name provided.
OnCue Talent does not charge membership or joining fees. Payments relate to professional services, including the setup and management of a casting profile, which is clearly outlined prior to purchase and agreed to at the time of registration.
We also do not guarantee work, as casting depends on production requirements, which is standard across the industry.
If you have had a genuine experience with us, we encourage you to contact our team directly so we can review your case.
Kind regards,
OnCue Talent
2 years with OnCue Talent
I’ve been with OnCue Talent for about 2 years now and just finished being a background extra on a feature film with Tom Hanks.
Was able to meet some incredible people as see behind the scenes of making a movie!
Definitely one of the luckier timings as I know many go without being booked for roles for a long time.
When there are roles to be offered, OnCue is fast and responsive in communicating the needs of production.
Standard Agency fees when compared to others agencies in NSW.
Hoping to continue to be booked for future roles!
To everyone wanting to join, make sure you’re able to support yourself first as the role is just something special on the side.
March 26, 2026
Unprompted review
Reply from OnCue Talent
Hi Liam,
Thanks for taking the time to share your experience — we really appreciate it. It’s great to hear you had the opportunity to work as an extra on a feature film and get a behind-the-scenes look at how productions operate.
You’ve also highlighted something important about the industry — while some roles come through quickly, for many people it can take time depending on casting requirements and availability. We always aim to communicate opportunities clearly and support our talent.
Glad to have you with us and we look forward to working with you on future productions.
OnCue Talent
Loved it
Loved it. Just lazy to write a whole essay about why I loved it.
#empirecity
February 5, 2026
Unprompted review
Reply from OnCue Talent
Hi Isaac,
Thanks for your review — we really appreciate you taking the time to share your experience.
We’re glad to hear you enjoyed the process and being part of the OnCue Talent network. As a talent agency, we aim to provide individuals with access to casting opportunities across film, television, and commercial productions, along with a smooth onboarding experience.
We hope to continue working with you and look forward to seeing you involved in future casting opportunities.
Kind regards,
OnCue Talent
Amazing experience everyone in the team…
Amazing experience everyone in the team super polite and helpful look forward to working with them again !
March 23, 2026
Unprompted review
Reply from OnCue Talent
Hi Ty,
Thank you for your kind words — we really appreciate you taking the time to share your experience.
It’s great to hear that you found the team helpful and professional throughout the process. As a talent agency, we aim to provide a smooth onboarding experience and ongoing support as individuals are considered for casting opportunities across film, television, and commercial productions.
We look forward to working with you again and wish you all the best with future casting opportunities.
Kind regards,
OnCue Talent
Don't trust this company at all
Don't trust this company at all. No jobs in 3 years after I paid 400 AUD.
March 6, 2026
Unprompted review
Reply from OnCue Talent
OnCue Talent is a talent agency that provides casting profile setup and representation services for individuals seeking opportunities in film, television, and commercial productions.
We have not historically offered services at the price point referenced in this review, and we are unable to locate a corresponding record based on the information provided.
All participation details, including any associated fees, are clearly outlined prior to registration and agreed to by clients at the time of joining.
Casting opportunities depend on production requirements and are not guaranteed, which is standard across the industry.
If you have had a genuine experience with us, we encourage you to contact our team directly so we can review your case.
Not a legitimate job
Not a legitimate job, if you go to their information sessions you will be asked to be pad $295 to join. They should not be advertising on seek, as its not a legitimate job offer.
February 12, 2026
Unprompted review
Reply from OnCue Talent
OnCue Talent is a talent agency that provides casting profile setup and representation services for individuals seeking opportunities in film, television, and commercial productions.
We do not offer employment directly. Instead, we represent talent and submit profiles for casting opportunities as they arise from production companies.
Participation and any associated fees are clearly outlined prior to registration, and all clients agree to this at the time of joining.
Casting opportunities depend on production requirements and are not guaranteed, which is standard across the industry.
We encourage anyone with concerns to contact our team directly so we can review their individual case.
It's not free it's $295.
They advertise the info sessions as a free signup to the agency with no membership fees, but at the and of a pretty lengthy sales pitch it turns out you have to pay them $295 for photos and a profile. I have no idea how they are for actually getting you work, but you're likely to be competing with a lot of other people for roles if their business model is just fleecing as many through the door as they can.
February 5, 2026
Unprompted review
Reply from OnCue Talent
OnCue Talent is a talent agency that provides casting profile setup and representation services for individuals seeking opportunities in film, television, and commercial productions.
Our information sessions are free to attend and are designed to explain how the casting process works and how individuals can participate. There is no obligation to proceed following the session.
For those who choose to move forward, a one-time fee applies for professional casting profile setup and related services, which is clearly outlined before any payment is made.
As a talent agency, we do not provide employment directly or guarantee work. We represent talent and submit profiles for casting opportunities as they arise, which is standard across the industry.
We appreciate feedback and are always open to discussing individual experiences directly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.