Ondal Reviews 

Carlos was incredibly knowledgeable, helpful, and communicated fantastically. Highly recommend him!

Had 2 loans no problem, no late payments, even paid early. Applied for another when needed and refused, why ? Happy to take extortionate amounts of interest tho aint yas

Please, please, don't apply!!! They will take your card details, then will decline!!
Card details will become subject to fraud!

Pulled me out of a random hole - offers a great service if you can afford to pay back. Cheers!!

Paid off loan, applied for another and turned down..

I took out a short loan with Ondal over three months and made the first payment on time. I then decided to pay it off early so that it was gone. A couple of months later, I reapplied and I was declined. My circumstances hadn't changed and if anything, my credit had improved. It is very clear that this company would prefer someone to either fall behind and pay fees, or pay long term to pay a bigger APR %. I was somehow penalised for paying back early. How does this make any sense? Do not ask me to call you Ondal because you do not help.

I am so sorry it’s taking this long,I have been trying to keep my house as been struggling to pay rent and barely keep afloat with that,I really am trying to sort it I can promise you,I will have the money this month and I will pay the debt off,it has just been so stressful recently with providing for my daughters and my girlfriend,house,bills,food shopping etc, because I’m the only one working with no other sauce of income it all falls down onto me,please don’t take the legal route I am not avoiding paying on purpose I swear it I am just really struggling at the moment and I could potentially loose my house please can someone get back to me and we can sort something out,I did try call a few times this week but didn’t get no answer,please get back to me via call or replying to this email and we can sort this out,thank you

I have been trying for 3 days to contact about payments but can't get through on the phones ..on hol each time for over 30 minutes, the email link you give in your email does not work, page cannot be found yet you hound me full full payment when I payed on time but due to a bank error you didn't get it until the following day! I need help!

Not the best company I had a loan, Struggled to pay back, so I set up a payment plan. First month for monthly payment they took the lot leaving me to struggle. They put it back in my bank I have tried on many occasions to contact them to reset it back up with no joy, as no one was answering the phone. So they decided to take the full amount again. Yet again leaving me to struggle.
Never again.

If I could leave less than one * I would
I needed a loan to replace a tablet that had gone faulty & they declined me even though I'd paid the previous two back early, so I can only think that was the reason why
I don't like that they ask you not long after if you want another loan to keep your in the cycle of debt
I certainly wouldn't recommend this company as they don't take into account your circumstances, they just see how much money you have coming in & how much is that they can take each mnth
The interest rate is hideous & you end up paying nearly two thirds of what you asked for ontop, they're just out to make profits for themselves & that's it!
Plus I have found out that they break their own rules just to make own money, in my case, it was that I fell way short of the regular income & it put me in hardship to pay them back, I was honest about what I get in benefits & they still said yes!
To make things worse, they will change your income amount so it passes their amount & your title! Make sure you double & triple check everything when going for a loan with them!!

Whilst the application and funding of money was quick and easy, I tool a loan out for 60 days, before the 30 days were up I received about 50 text messages, with conflicting information I.e - you owe nothing until *date* - you are in arrears, charging you extra interest daily - you owe nothing for 30 more days, we are urging you to contact us immediately, you are on track to pay by the due day in a month, you are late with your payment-I still had 33 days to pay - was horrendously confusing, so I ended up paying a month early and still had to pay the extra interest charges for the full 60 days, quite honestly it was a mess and I'd NEVER consider using ONDAL again - still to date receiving texts and emails which are NOT wanted

Do not have staff that listen to you. They say one thing and do the opposite.
Constant lack of communication just financial threats.
Leave you in more financial stress due to the lack of efficiency.
This is not worth it.

Used a few times and had no trouble getting a loan when I needed for short term and lately applied again really could have done with help and their emails sounded promising like I would get the loan if I just sent over my payslip then they said that wasn't good enough a full bank statement was required this back and forth lasted over a week and kept me hanging whilst I needed to find another solution. I also did send over my bank statement as requested but just got an email saying my loan wasn't approved because I hadn't sent my bank statement when. I had done so through the correct way on their website as they stated. I'm really upset as I feel I've been let down after being able to get help with zero trouble before now it's been dragged out I've given way more personal details than I ever had to and the. They said they didn't even receive my bank statement when I did send my latest one to them. Sad and stressed not a good experience.

I went to the Ombudsman as this loan shouldn't have been given to me. Then to be told I have to wait 10 working days for a refund, this is ridiculous!

I've never applied to this company. They've got my details somehow and absolutely bombard my phone with texts and emails saying I've been approved for a £400 loan. No way of stopping them.

Easy, fast application and payout, however they performed a hard credit check on my first application despite them claiming they only do a soft search so borrowing with Ondal perhaps is not ideal for those looking to build up their credit score.

I settled my loan quickly and now get SMS every couple of days asking me if I want to reapply.

Whether they perform hard checks on subsequent loans i don't know, but performing a hard credit check on applications should be made clear at the start.

I'd be reluctant to borrow again from Ondal as a result of the hard search on my file.

I made a loan with Ondal last month. My first instalment was due today. On the 27th I got a reminder that £105 is to be deducted on the 31rd, but I had the option to make an earlier payment. As I got paid on the 27th I opted for that. Today, the 31rd I got an email that £38 was to be deducted but declined and interest added. You can’t email them and the link they send for their website to contact them does not exist. I am getting the feeling that this business is a scam so be weary of them. I am currently seeking legal advise to take matters further but as they don’t have a website anymore I don’t know what to do.

It is now one day after I have made two payments, going above my agreed installments and they are demanding another full installment with interest. This business is a scam.

I cannot get through on phone they dont answer they dont reply to emails either. I made my monthly payment early cause i had the money for it but they still kept sending me reminders to pay then i get emails saying they tried to take payment but it declined THATS CAUSE I ALREADY PAID IT EARLY HELLO!!!

Loyal customer with 4 previous loans, made each payment as per the terms of agreement. Receive frequent messages and e-mails to fast track loan application special customer bla bla bla then at the end of application computer says no. Most direct Lenders do manually affordability assessments on customers, perhaps Ondal should do this.

You can never reach them by phone also my circumstanes changed and enter in to a payment plan which ends 30th march now say they want another 250 interest do not use them