Ondal Reviews 

1,716
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 268 reviews, reviewers had a great experience with this company. Many customers found the application process quick, easy, and straightforward, often receiving funds within minutes. People consistently praise the helpful and understanding service, highlighting excellent customer support and rapid response times, contributing to a positive overall user experience. However, some customers noted concerns regarding payment and customer service. Issues included early repayment policies, potentially leading to future loan declines or unexpected charges. A few reviewers also reported difficulties reaching customer support, with unanswered calls or emails, and conflicting information. Some experienced loans declined after initial acceptance or payments not processed on time.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues such as unexpected charges, missed... See more

Service

People report positive experiences with service, often highlighting the swift and straightforward loan... See more

User experience

Clients share positive opinions on user experience, with many finding the system easy to use and the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration due... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers reporting significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more

Company replied

Rated 3 out of 5 stars

Trying to call about my loan as I'll be 2 days late on payment, your emails are no reply emails, you say you are open till 7:30pm but closed when I'm calling at 6:22. I've now tried to call email mul... See more

Company replied

Rated 5 out of 5 stars

I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... See more

Company replied

Rated 5 out of 5 stars

No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... See more

Company replied


Company details

  1. Loan Agency
  2. Alternative Financial Service
  3. Financial Institution

About Ondal

Written by the company

24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .

Simple, convenient, transparent and responsible borrowing @ fairly priced services.

Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)

- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties

www.myfinanceclub.com

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,716)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stop send me text messages all day

Stop sending me text messages all day! I don't need your Loan anymore! I can't block your text messages and it's a hell. I don't want emails either. Horrible company, don't respect people.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

DISAPOINTING ONDAL LOANS

I had loans with ONDAL for many months and always paid in full and on-time,now they won't give me a loan after paying all my loans in full previously and on-time,they are saying it is because I failed my credit check this month,how can they pay me loans over many months then suddenly they stop giving me loans because of my credit check,there has never been a missed payment either,I payed them over £450.00 yesterday to clear my loan and now they won't give me another one,so now I am over £450.00 out of pocket because I paid my loan off in full and can't get another loan to help my costs until I pay the new loan off,well done there ONDAL,you have simply had your money in full but are not giving back,well done,I would give you - stars if it existed,terrible service,don't have loans with ONDAL,they are terrible.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Just making sure

Just making sure that Ondal continue to treat people with a total lack of respect and dignity. Pleased to say they still are. They will take you right down to the tenth degree of producing information. You'll have all your details confirmed. You'll get a thumbs up. They'll send you your credit agreement which you'll sign. at that point... They'll decline you. Keep up the good work Ondal.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Can't give less than one star…

Can't give less than one star unfortunately. A group of incompetent charlatans who deliberately make it almost impossible to contact them in the event of a problem. Don't take money on time and then charge you for being late, the list of their incompetent actions is endless! AVOID, I wish I'd starved over Xmas as opposed to dealing with these clowns!!!

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Do not seem to know what they are doing.

I took out a loan with Ondal. When checking my account after it stated loan repayment was due in may, In my email correspondence it had listed a schedule of dates and payments that were to be made. But these payments did not add up to the amount it stated was due in may. I contacted them, with no reply. The first payment date came and payment was made. I then received an email to say I had not paid my loan and they would be adding daily interest. I contacted them again, to get no response.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute dog s***

Absolute dog shit!! Had 3 loans all paid on time or before they were due and since then it’s constant declines.

Won’t ever be trying again and will warn people in future not to come to you

PS wouldn’t bother filling the “CONTACT US” form nothing ever happens anyway

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Unexpected bill

Unexpected bill. Application took 15 min, literally 15 minutes. Money in the account immediate. No fuss, no extensive proof of this, proof of that.
I am going to choose this company if I ever again need to. Brilliant!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Absolutely fantastic company, iv worked for 12 years in the same job im 32, I recently lost my job and had a nervous breakdown then I was signed onto sick pay, I had such bad anxiety about having to ring them about a payment plan but the staff couldn't have been nicer. Extremely understanding with very good options

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Ondal issued 6 loans to me within a 2…

Ondal issued 6 loans to me within a 2 month period.

After contacting them, they agreed they had irresponsibly lent and agreed to pay compensation.

However, I’m still waiting for the funds to be paid to my account.

*****I can’t stress this enough, if you’ve had multiple loans issued in a short space of time you can file an irresponsible lending claim, and may be entitled to compensation***

***Happy to update review when compensation is paid. However, Ondal is needlessly dragging out the process***

February 1, 2026
Unprompted review
Rated 4 out of 5 stars

Credit score beware. Repeat hard searches

pays out fast but does a hard search every time and is very bad for credit score unlike competitor sites. This is a use once in an emergency situation. If youre prone to impulsivity and gambling definitely stay away as the application is so fast and instant I can see it being a problem if you have those issues.

February 8, 2026
Unprompted review
Rated 2 out of 5 stars

I got a loan for 150 paid back the 200…

I got a loan for 150 paid back the 200 on time tried to get another one and got declined

January 27, 2026
Unprompted review
Ondal logo

Reply from Ondal

Hi Kai,

Thank you for your feedback. We know how frustrating this can be.

Please call us on 0808 812 6577 or use the 'contact us' (https://www.ondal.co.uk/contact-us) page on our website to discuss in detail.

Our hours are:

• 08:30am-19:30pm on weekdays

• 09:00am-16:00pm on Saturdays

• 10:00am-16:00pm on Sundays

We look forward to hearing from you.

Rated 5 out of 5 stars

Officially my favourite loan provider

Officially my favourite loan provider. They’re supportive and understanding and have a generous acceptance policy which allows you to choose either paying in monthly instalments or all in one go within a few months with very little interest compared to other companies

January 28, 2026
Unprompted review
Ondal logo

Reply from Ondal

Hi Shakyira,

Thank you for your kind review!

We're so glad you were happy with our service. This is what we aim for!

Thanks for your feedback, and we hope to see you again soon.

Rated 1 out of 5 stars

Really bad customer experience mistake…

Really bad customer experience mistake on their system reference dates and complaint was raised, you get asked to email them and you get a very 1 line approach, loan is more or less paid off, you do sign up for high interest, but the interest now supercedes the original interest, dont want to speak to you on the phone wanted to give them the oppurtunity to speak but kept directing me to email so have gone to the ombudsman, i can clearly see there is a IT mistake, 1 phone call is all it takes, but nothing.

January 23, 2026
Unprompted review
Ondal logo

Reply from Ondal

Hi Benjamin,

Thank you for your feedback and we are sorry to hear that.

We want to give customers the best service we can. Your comments will help us improve.

Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.

Our hours are:

• 08:30am-19:30pm on weekdays

• 09:00am-16:00pm on Saturdays

• 10:00am-16:00pm on Sundays

We look forward to hearing from you.

Rated 1 out of 5 stars

I had 2 loans with them always paid on…

I had 2 loans with them always paid on time try to get a 3rd one after a while says declined due to my credit . My credit history was worse when I got the loans then now. So that is just not makes sense

January 13, 2026
Unprompted review
Ondal logo

Reply from Ondal

Hi Florin,

Thank you for your feedback. We know how frustrating this can be.

Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.

Our hours are:

• 08:30am-19:30pm on weekdays

• 09:00am-16:00pm on Saturdays

• 10:00am-16:00pm on Sundays

We look forward to hearing from you.

Rated 1 out of 5 stars

Interest so high don't bother

Interest so high don't bother.
Update the reply says it all double what you borrow my god that's insane you borrow 1k you pay back 3k 🤪🤪🤪🤪🤪

January 13, 2026
Unprompted review
Ondal logo

Reply from Ondal

Hi Alan,

Thank you for your feedback.

Our interest rate complies with Financial Conduct Authority guidelines and is capped so that customers never owe more than twice what they borrowed from us.

Call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website if you would like further details.

Our hours are:

• 08:30am-19:30pm on weekdays

• 09:00am-16:00pm on Saturdays

• 10:00am-16:00pm on Sundays

We look forward to hearing from you.

Rated 5 out of 5 stars

Ondal Loans

The process was very quick and satisfactory. I can thoroughly recommend them

January 6, 2026
Unprompted review
Ondal logo

Reply from Ondal

Hi Alan,

Thank you for your review!

We always aim to provide the highest quality service. It means a lot that you would recommend us!

We hope to help again in future.

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