I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trying to call about my loan as I'll be 2 days late on payment, your emails are no reply emails, you say you are open till 7:30pm but closed when I'm calling at 6:22. I've now tried to call email mul... See more
Company replied
The reasons i m only giving a 3stars there fast at give the payment you have asked for but it seem that i m not getting anyway when the amount of how much i own goes down to around £230 and within a m... See more
Easy, fast application and payout, however they performed a hard credit check on my first application despite them claiming they only do a soft search so borrowing with Ondal perhaps is not idea... See more
Company details
About Ondal
Written by the company
24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Contact info
PO Box 102, NE24 9DR, Blyth, United Kingdom
- 08088126577
- https://www.ondal.co.uk/contact/
- ondal.co.uk
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had 2 loans with them always paid on…
I had 2 loans with them always paid on time try to get a 3rd one after a while says declined due to my credit . My credit history was worse when I got the loans then now. So that is just not makes sense
January 13, 2026
Unprompted review
Reply from Ondal
Hi Florin,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Interest so high don't bother
Interest so high don't bother.
Update the reply says it all double what you borrow my god that's insane you borrow 1k you pay back 3k 🤪🤪🤪🤪🤪
January 13, 2026
Unprompted review
Reply from Ondal
Hi Alan,
Thank you for your feedback.
Our interest rate complies with Financial Conduct Authority guidelines and is capped so that customers never owe more than twice what they borrowed from us.
Call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website if you would like further details.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Ondal Loans
The process was very quick and satisfactory. I can thoroughly recommend them
January 6, 2026
Unprompted review
Reply from Ondal
Hi Alan,
Thank you for your review!
We always aim to provide the highest quality service. It means a lot that you would recommend us!
We hope to help again in future.
They sent my money to a closed bank…
They sent my money to a closed bank account and also once it bounced back to them they classed it as paying back the loan and won't actually accept me for another. Terrible service unfortunately
December 30, 2025
Unprompted review
Reply from Ondal
Hi Liam,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
I also had a bereavement which caused…
KI also had a bereavement which caused me to be late repaying and although it was paid and two earlier loans were paid on time ive been declined ever since. No compassion or understanding at all. In response to your reply ive used the contact page as you advised but not heard back from you as yet and still being declined when i apply. Will update this review as and when the issue is resolved. *Update* Still unresolved. No reply to these review updates or message via the contact us page. Very poor customer service. Ive just received a cheeky email dated today 7/1/26 saying due to previous issues with my account they wont be lending to me again. Im being penalised for one late repayment due to financial difficulties arising from a death in the family. Absolutely disgraceful so watch out everybody. This is not a company to deal with unless you are desperate and i hope ypu dont go through what i have.
January 3, 2026
Unprompted review
Reply from Ondal
Hi Keith,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Genuine company and is always my go to
Best loan company available; Have secured many loans over many months (and always pay back in full), the only loan company that is genuine and always reliable and trustworthy.
January 3, 2026
Unprompted review
Reply from Ondal
Hi Charlie,
Thank you for your review.
We want all our customers to have a smooth journey, so are thrilled you found the process so straightforward.
We hope you’ll consider Ondal again in future.
DO NOT USE
I got 2 loans from them but they refused to give me a third even though i wasnt late on the repayments.
January 1, 2026
Unprompted review
Reply from Ondal
Hi Patrick,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
I’ve been accepted but when I try to go…
I’ve been accepted but when I try to go through the final phase of accepting the actual loan it goes back and says we are processing your application loading… been saying that for a while so im not sure what its doing.
December 24, 2025
Unprompted review
Reply from Ondal
Hi Jaden,
Thank you for your feedback.
We want to give customers the best service we can. Your comments will help us improve.
Please call us on 0808 812 6577 or use the 'contact us' (https://www.ondal.co.uk/contact-us) page on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
I had a loan from them with no fuss
I had a loan from them with no fuss. However, I there was a bereavement in my family and I had to contribute to the costs which meant I wouldn't be able to make the payment which was really stressing me out.
I contacted them and explained what had happened, no judgement just really helpful.
Thank you Ondal. Very understanding and helpful. Great service!
December 16, 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your kind review!
We're so glad you were happy with our service. This is what we aim for!
Thanks for your feedback, and we hope to see you again soon.
They never stop even if you don't want…
They never stop even if you don't want the loan, beware
December 17, 2025
Unprompted review
Reply from Ondal
Hi Thomas,
Thank you for your feedback.
We want to give customers the best service we can.
Please call us on 0808 812 6577 or use the 'contact us' (https://www.ondal.co.uk/contact-us) page on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Just paid off my third loan through…
Just paid off my third loan through Ondal loans and I can't praise them enough. The customer service is absolutely excellent and they reply every single time and super super quick, the loans I've had and paid back are cleared fast and confirmed as being received within the same day or by the next day latest. Every other lender turned us down immediately and even the ridiculous 1295% APR payday loan companies did, but Ondal didn't and they have been amazing from the start. I won't even bother looking elsewhere now or in the future because I won't find anyone as good as Ondal. Amazing company, amazing customer service and wouldn't recommend anyone but Ondal ! Keep up the amazing work guys it's appreciated 👍👍 xxx
December 13, 2025
Unprompted review
Reply from Ondal
Hi Laura,
Thank you for your kind review!
We're so glad you were happy with our service. This is what we aim for!
Thanks for your feedback, and we hope to see you again soon.
They did help me when I needed it
They did help me when I needed it, and have had a few loans with this company, however all of a sudden got declined which is very frustrating when u have always paid back and all they say is didn't meet the criteria which is difficult to understand when nothing has changed,
December 13, 2025
Unprompted review
Reply from Ondal
Hi Michelle,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
I really could do with this loan for…
I really could do with this loan for over Xmas but they asked for ALL my card details, even for a direct debits I've never gave my 3 digit security or expiry date and when I called the woman I spoke to said well don't get it then, so seems abit scammy😔
December 8, 2025
Unprompted review
Reply from Ondal
Hi Tasha,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
They add interest daily but won’t let me pay my loan back
Cannot get through to their customer services as nobody answers the phone, nobody responds to online queries submitted on their form on the site and meanwhile I am wanting to pay off my loan and they aren’t letting me AND adding interest daily! Scam!
September 22, 2025
Unprompted review
Reply from Ondal
Hi Lauren,
Thank you for your feedback.
We want to give customers the best service we can. Your comments will help us improve.
If you have not received a response, please call us on 0808 812 6577 or use the 'contact us ' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Avoid at all costs!
They do not respond to complaints, I have now reached out to the FCA. Emails go unanswered and when they eventually reply they completely ignore what you have asked.
December 1, 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your feedback.
We want to give customers the best experience we can and we always look to improve our service.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Bad experience
Bad, very bad.
So firstly, I got accepted for a small loan which I paid back without any problems, letting me know that if I want in the future another one, then the amount is bigger and the success is assured.
Guess what? Declined, as expected.
Just bad experience overall despite the fact that repayment wasn't a problem.
December 1, 2025
Unprompted review
Reply from Ondal
Hi Andrei,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Bad at responding and seems like they ignore emails
Waste of money
December 1, 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your feedback.
We want to give customers the best service we can. Your comments will help us improve.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Do not trust this company,ive had four…
Do not trust this company,ive had four loans in the past and never missed a payment or was late and always paid it off before it was due,where is the faith?and when i needed a loan more than ever with xmas coming up i was refused,theres far too much emphasis on scores rather than actual payment history with the system,i had absolutely no issues in paying this loan application off and have missed no payment on anything for over six years now,i will say they helped me when no one else would due to a tough past in my life but i feel thats been tarnished now
November 27, 2025
Unprompted review
Reply from Ondal
Hi Andrew,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
The phone just rings all the time. I have paid £50. A month i can't pay the full amount. Not very helpful
There not answering the phone. I have paid £50.00 and it will be a month. I can't pay the full amount. Many thanks valerie o'connor Date is 23/11/25
November 22, 2025
Unprompted review
Reply from Ondal
Hi Valerie,
Thank you for your feedback.
We want to give customers the best service we can.
Please call us on 0808 812 6577 or use the 'contact us' page on our website so we can discuss this in more detail.
Our hours are:
08:30am-19:30pm on weekdays
09:00am-16:00pm on Saturdays
10:00am-16:00pm on Sundays
We look forward to hearing from you.
They say they credit check..
They say they credit check... They don't... Had a loan paid it back 4 months ago applied and got turned down.. No doubt they will say we check everyone before they get a loan as a responsible lender.. Well ondal.. No change in my creditfile so please don't wrtie this
November 21, 2025
Unprompted review
Reply from Ondal
Hi Adrian,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page on our website to discuss in detail.
Our hours are:
08:30am-19:30pm on weekdays
09:00am-16:00pm on Saturdays
10:00am-16:00pm on Sundays
We look forward to hearing from you.
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