Ondal Reviews 

1,718
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers had a great experience with this company. Customers frequently praise the quick, easy, and straightforward application process, appreciating the fast payouts that often reach accounts within minutes. Reviewers also highlight the company's helpful and understanding approach, making it a good option for short-term financial needs. However, some customers noted difficulties with customer service, including unresponsiveness and issues with repayment demands. A few people also felt the pricing was high and reported being declined for new loans after early repayment. Additionally, some reviewers experienced problems with payment processing, like being charged for late payments due to system errors.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with some customers experiencing issues like hidden... See more

Service

People report ambiguous experiences with service, with some customers praising the speed and ease of... See more

Customer service

Users describe negative interactions with customer service, with many reporting difficulties reaching support... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a quick, easy, and simple process for... See more

Price

Consumers find price to be negative, with many expressing frustration over high interest rates and unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more

Company replied

Rated 3 out of 5 stars

Trying to call about my loan as I'll be 2 days late on payment, your emails are no reply emails, you say you are open till 7:30pm but closed when I'm calling at 6:22. I've now tried to call email mul... See more

Company replied

Rated 3 out of 5 stars

The reasons i m only giving a 3stars there fast at give the payment you have asked for but it seem that i m not getting anyway when the amount of how much i own goes down to around £230 and within a m... See more

Rated 3 out of 5 stars

Easy, fast application and payout, however they performed a hard credit check on my first application despite them claiming they only do a soft search so borrowing with Ondal perhaps is not idea... See more


Company details

  1. Loan Agency
  2. Alternative Financial Service
  3. Financial Institution

About Ondal

Written by the company

24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .

Simple, convenient, transparent and responsible borrowing @ fairly priced services.

Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)

- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties

www.myfinanceclub.com

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,718)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loan 4 me

Great company best loan results for me everytime

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Gary,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback

Rated 5 out of 5 stars

Quick efficient and easy to use will…

Quick efficient and easy to use will be using these guys again just don't need my fridge freezer to break again anytime soon

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi,

Thank you for your 5 star review!

It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Highly recommend!!

I applied for my loan and got an instant decision. Within 10 minutes the money was in my bank account.
Very grateful for Ondal for their quick payouts- It’s definitely saved me today with my car tyre blown a week before payday!

Thank you 🙏🏼

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Holly,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received and that you would recommend us.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Very fast transaction i applied and…

Very fast transaction i applied and sign agreement and in 5 min money was on my account ! I recommend Ondal to everyone

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello,

Thank you for taking the time to leave us your 5 star review.
We are very happy that you would recommend us.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Good loan company

Good loan company when you’re in need of a loan for quick payment. Used Ondal a few times now always been spot on. Can pay early with no extra fee which is even better.

May 31, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Francsesca,

Thank you for taking the time to leave us your 5 star review.
We are very happy that you would recommend us.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Great very easy and simple

Great very easy and simple

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Gagandeep,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Straightforward

Straightforward. Reliable. Allows early repayments. Great when used responsibly. Easy communication. Definitely the best service.

July 27, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Victoria,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

So easy no hassle

So easy no hassle

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Douglas,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Great promot service.

Really easy and prompt service. Fantasticwebsite.

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Jane,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Ondal are quick and straightforward…

Ondal are quick and straightforward money in my account with in 1hour brilliant service

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Christopher,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

Fairly straightforward process and…

Fairly straightforward process and funds sent quickly.

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

Really quick and easy to fill in

Really quick and easy to fill in

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Elaine,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Best and easy

Best and easy

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Karan,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

This company is amazing …

This company is very fast in sending you your loan, even with a bad credit score you can get accepted. The experience in all is amazing.

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Jessica,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Quick and easy

Was quick easy and trouble free

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Charlene,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Straightforward and quick

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Jeannie,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Great service hassle free

August 12, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Ikbal,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Very Very easy and no problem

Very Very easy and no problem

August 12, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Valerie,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 3 out of 5 stars

Need more people to answer phones

Someone set up a loan fraudulently and this company won’t speak to me or deal with it. I held on the line for hours without an answer

Update .. finally got to speak to someone and they were helpful

August 12, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Julie,

Thank you for your review. We’re sorry to hear about your experience. We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.

We take fraud concerns very seriously and would like to discuss this with you. Please contact us directly so we can assist you. Our phone lines are open Monday to Friday from 08:30 AM to 19:30 PM, Saturday from 09:00 AM to 16:00 PM, and Sunday from 10:00 AM to 16:00 PM. You can also email us anytime.

Rated 5 out of 5 stars

Quick and easy payment was in within…

Quick and easy payment was in within minutes very happy

August 12, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Kyle,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

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