One Call Claims Reviews 

I had excellent service from the guy with the username PS3. The communication was clear, understandable and he presented very mannerly and professional. He was able to alleviate any anxieties regarding the issue and was very reassuring. You have a great addition to your team. Thank you..

James has been a great help

This insurance company is literally the WORST I've ever used - and I will NOT be using again!
I have a Platinum policy and made a claim
Only to be told the didn't have a courtesy car for me (which I PAID for) which delayed my repair.
In the MEANTIME - beCAUSE of the fact my previous damage had left my truck LID insecure - it has NOW been vandalised and totally ripped OFF!
You CANNOT speak to anyone
When you do the staff couldn't care less!
They claim to have "Live Chat" - but it doesn't work
They don't give a toss about their customers and I'm FURIOUS!
Steer clear at ALL costs!

Kind and informative

TW5 was the operator I was dealing with my car claim.
The operator was very professional and efficient with the questions asked.
The operators telephone manner was exceptional.
I was more than happy with the call.

Very helpful when rang to report the accident also gave full explanation as to what would happen next, all paperwork sent promptly and clear information given

The call handler was very polite and explained the process. One Call phoned me back quickly instead of me waiting on hold.

Whilst making an insurance claim with OneProtect /Onecall had helpful online chats with EW9, CO4, JT4 and especially Charlie B (sorry lost username).

Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a bigger hire to be delivered to me as the one I currently have is too small for my Hen weekend taking place next week. He eased the pressure of me worrying about having a car too small and the transition was informative, helpful and very polite. Very happy customer!!

Jo3 was very helpful explain everything to me in clear details ,good service.

The operative explained everything in great details with clear information about what happens next

I have spoken to seven of your employees and told them the true about the driver who was at my back and he knocked my car at the right side and I did explained to all of them how this incident happened because it wasn’t my fault. I told them I’m not doing any claim to my car insurance because when I came out to pick up both doors moulding that drive already went that why I didn’t see his car registration number. I have got my doors moulding fixed and I have paid for it. I was sh you all to have a good day.

Kind regards,
Madeleine Benguer Muyala Tambo

Getting through to the right department proved an issue despite calling the number left on my voicemail, however I spoke to ‘James’ who was clear and helpful with what my next steps were for my claim! So thank you James!

Lexi was very polite and knowledgeable

Very helpful and clear explanation

Good communication and understanding

Very professional throughout and made to feel at ease. MC7 was very helpful.