One Call Claims Reviews 

Whilst making an insurance claim with OneProtect /Onecall had helpful online chats with EW9, CO4, JT4 and especially Charlie B (sorry lost username).

Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a bigger hire to be delivered to me as the one I currently have is too small for my Hen weekend taking place next week. He eased the pressure of me worrying about having a car too small and the transition was informative, helpful and very polite. Very happy customer!!

Jo3 was very helpful explain everything to me in clear details ,good service.

The operative explained everything in great details with clear information about what happens next

I have spoken to seven of your employees and told them the true about the driver who was at my back and he knocked my car at the right side and I did explained to all of them how this incident happened because it wasn’t my fault. I told them I’m not doing any claim to my car insurance because when I came out to pick up both doors moulding that drive already went that why I didn’t see his car registration number. I have got my doors moulding fixed and I have paid for it. I was sh you all to have a good day.

Kind regards,
Madeleine Benguer Muyala Tambo

Getting through to the right department proved an issue despite calling the number left on my voicemail, however I spoke to ‘James’ who was clear and helpful with what my next steps were for my claim! So thank you James!

Lexi was very polite and knowledgeable

Very helpful and clear explanation

Good communication and understanding

Very professional throughout and made to feel at ease. MC7 was very helpful.

Very happy with experience on the phone

Answers questions clearly and was able to deal with my request swiftly. All very smooth and painless.

MC7 Mason was very helpful and professional. He put my mind at ease through a stressful time. Thank you. Peter H.

Great service put mind at ease

The lad i spoke to was very professional and good phone communication. Can’t fault his service. I found it a bit of a mission getting to the right person. But once talking to the right person all was good. Thank you for helping me sort this out.

Nothing to do with your staff member (unless he was terribly ill informed) but seems your claims process isn't geared up to deal with claims where no other vehicle or party is involved. I can't believe this is an uncommon situation.

Clear concise information explained and collated.