One Click Cars Reviews 130

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Awful service, cancelled my insurance which they said I didn’t do but funny enough took money out not from the date they should’ve got 15 days later not 14 so I couldn’t claim it back! Disgusting serv... See more

Rated 1 out of 5 stars

Spoke to one of the representatives about buying a car in cash which he said was fine. Put down my deposit for the car and received all the service details a long with further information on the p... See more

Company replied

Rated 5 out of 5 stars

Absolute and complete professionalism whilst dealing with 1 Click Cars. Never a problem to change the vehicle, finance figures etc. Very fast and efficient communication from all the staff who c... See more

Company replied

Rated 5 out of 5 stars

Trustworthy! Recently I bought a new Jaguar XF from One Click Cars. The staff in this dealership are well trained and extremely professional. The sales representative assisting me with the pur... See more

Company replied

Company details

  1. Car Dealer

Written by the company

Buy your perfect car online | 14-Day Money-Back Guarantee | Delivered to your doorstep | Car buying made simple


Contact info

3.4

Average

TrustScore 3.5 out of 5

130 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Awful service

Awful service, cancelled my insurance which they said I didn’t do but funny enough took money out not from the date they should’ve got 15 days later not 14 so I couldn’t claim it back! Disgusting service! My husband had the same situation but is company took the money out two days later and therefore refunded it one clicker obviously crafty

February 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding Service from Isabelle Maher

Outstanding Service from Isabelle Maher

I had an exceptional experience working with Isabelle Maher as my finance broker for my new vehicle. From start to finish, she was professional, knowledgeable, and incredibly supportive. Isabelle took the time to explain every step of the process clearly, making what could have been overwhelming feel smooth and straightforward.

She was proactive, always quick to respond, and consistently went above and beyond to find the best finance option for my situation. Her friendly approach and genuine care made the entire experience stress-free.

I’m extremely grateful for her hard work and dedication. I couldn’t recommend Isabelle Maher more highly to anyone looking for a reliable, trustworthy, and outstanding finance broker.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I was assisted by Isabelle to find my…

I was assisted by Isabelle to find my car and I couldn’t of asked for anyone better she sourced the exact spec car I wanted and all the customisations put on aswell i didn’t have to worry one bit because i got regular updates from her i would definitely recommend one click cars and try and go to Isabelle if possible

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. doubled my insurance price while i have had no claims. only able to web chat with them as well ridiculous!!

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Very transparent and knowledgeable! Happy customer

I recently bought a car from One Click Cars and I’m super happy with my experience. Hesam was the one that took care of me and was extremely knowledgeable and friendly. He took into consideration all my requirements and didn’t disappoint with the selection he provided me. He was transparent about all the costs and fees associated with the purchase and made sure I felt comfortable with every step of the process. The continued customer service has been exceptional and I would highly recommend Hesam and One Click Cars to anyone in the market for a new car!

January 25, 2023
Unprompted review
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Rated 1 out of 5 stars

I got a car 5 months ago and was told…

I got a car 5 months ago and was told everything is crystal clear and good , now got it serviced and told by the mechanic that tyres are worn out brakes with battery, whole car is faulty and now one click cars is saying everything is due to wear and tear whereas i just drive 10 miles a day , i trusted one click cars and they disappointed me and all these repairs are costing me 1000£+ in just 4 months time , utterly disappointing

February 9, 2023
Unprompted review
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Reply from One Click Cars

Hi Masood,

We thank you for your feedback and apologise for any inconvenience you may have faced.

We try and assist all our customers to the best of our abilities, and we ensure that we are fair and transparent when dealing with complaints raised. We carry out a multipoint health check on all our vehicles prior to purchase and also offer a 14-day money-back guarantee giving customers enough time to inspect vehicles.

In regards to the points you have highlighted, there is no warranty that covers serviceable items or wear and tear. The garage informed you that the tyres and brakes are currently only advisories and do not require a replacement or a repair at this stage. The mileage covered on your vehicle is over 3,000 miles and the vehicle has been in your possession for 5 months, up to now no actual faults that warrant a replacement have been issued to us.
We have also advised that the battery can sustain voltage loss if left on overnight and that certain components we have no control over as unpredictable situations can arise such as serviceable items that may need repairs in the foreseeable future.

All that we have agreed since the purchase of this vehicle has been honoured by ourselves and we have tried to assist and explain our resolution as best as we can. As discussed we are happy to help where we possibly can and unfortunately, this circumstance is out of our control as customers are expected to maintain some parts when and if repairs are required at a later date.

Your feedback is appreciated and will be used to improve our services. We will try and make the information and our policies regarding serviceable and wear & wear items more accessible to our future customers. 

Thank you for your time.
One Click Cars

Rated 5 out of 5 stars

Vehicle purchase

I recently purchased a vehicle from One Click Cars.Very helpful and excellent service from Stephen and Hesam.Any problems were quickly dealt with.Would definitely recommend. Mr T Hughes

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

I am so excited to drive my very first…

I am so excited to drive my very first car in the UK as a new driving licence holder. A special thanks to Hassan for finding me a really nice car, better than I expected. I would say One Click Cars is one of the best online car dealerships in the UK. It was a really smooth process from the beginning to the end, even though it was a financial deal. I would highly recommend One Click Cars. Wherever you're from, they will just deliver your dream car to your doorstep. Thank you, One Click Cars.

June 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Very helpful and excellent service

Very helpful and excellent service. Any problems were quickly dealt with all in all very helpful. Would definitely recommend

March 22, 2022
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Reply from One Click Cars

Hi Daniel,

Thank you for the kind words, if you need anything else please let us know!

Kind regards,
The One Click Cars Team

Rated 5 out of 5 stars

Top class service and transparency

Firstly One click cars is a unique service which I have never seen before. The experience I had from start to finish with my contact Mr Hasem Zadeh was nothing short of world class service. He really exceeded my expectations with his sense of urgency and customer service.

In this day and age we are all too busy with our lives and work so I highly recommend using One click cars if you are looking for a 1 stop shop for a vehicle. They do everything for you.



I found the car I wanted which didn’t seem to be available, Hasem immediately reassured me by searching for alternatives, sent me photos, HPI check reports all for the cost of £150.

For that cost Hasem had also arranged for his technician to go and view the car on my behalf, fully inspected the car before signing off, sent me revised images and videos.

Hasem also ensured I got the best finance deal that suited my financial situation. Got a very good rate for the kind of car it was.

All the hard work was pretty much done by Hasem which made the whole process streamline. They even arranged for the finance company to call me and provide the Esign documents and sec checks.



The car had fairly low mileage i.e 29k would have preferred much less, was from an approved/ trusted supplier, they even sorted out the dent, re badged the car, reglossed the alloys, got the car serviced and provided the invoice as proof, ordered 2 ‘edrive’ badges if I decided to put them on. This gesture blew me away. The attention to detail was second to none.

Hasem took it a step further, by providing me with advise on his own personal car financing experience, what options I have during the contract term, he also has past experience from BMW dealership told me what to look out for on my vehicle, was very transparent.



The other plus side is, the deposit I paid for the car, they simply took the £150 from this amount, and also an extra £200 from the initial deposit to deliver the car to my door step, so I wasn’t required to pay anymore upfront fees which was great. Hasem even sent me a demo / tutorials on how to check the service history on the Idrive system and how to tax my vehicles as I have been driving a company vehicle so it was a good refresher training for me. And lastly they even give you 3 months warranty.

Best regards,

Mo.

March 21, 2022
Unprompted review
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Reply from One Click Cars

Hi Mohammed,

This review is amazing, we will pass on your truly kind words to Hesam Zadeh!

Kind regards,
The One Click Cars Team

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Rated 5 out of 5 stars

It was a good experience for me

It was a good experience for me. One Click Cars helped me to fulfill my desperate ambition. Thanks to the entire team especially thanks to Jessica.

March 5, 2022
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Reply from One Click Cars

Hi Linto,

We are glad to hear this! We hope to do business again with you in the future!

Kind regards,
The One Click Cars Team

Rated 5 out of 5 stars

Excellent service and they gave me…

Excellent service and they gave me updates every step of the way.My car had a fault when they were about to deliver it.They took it back and got it fixed quickly.Jessica was really helpful and friendly.I will definitely recommend one click cars to my family and friends.

March 2, 2022
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Reply from One Click Cars

Hi Amanda,

Ourselves and Jessica really appreciate the kind words! We hope to hear from you and your family again in the future...

Kind regards,
The One Click Cars Team

Rated 5 out of 5 stars

Your service was excellent.

Your service was excellent.
You are so fast and efficient.
I am really enjoying my new car keep on the good work.

February 16, 2022
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Reply from One Click Cars

Hi Precious,

Thank you for the review!

Kind regards,
The One Click Cars Team

Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with. Quick and friendly staff. The arrangement of delivery was amazing and the swap over from my previous vehicle to my new one was quick and easy. I started the process to part exchange my car on Thursday and I received my new car on Monday morning delivered earlier than my expected time which was lovely. Would definitely recommend One Click Cars :)

February 8, 2022
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Reply from One Click Cars

Hi Amiee,

Great to hear you were impressed with our turnaround time :)

Kind regards,
The One Click Cars Team

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Rated 5 out of 5 stars

Excellent Service Provided

I was served by Luke who made the process of buying a car very seamless and pain free. I had my reservations about buying a car online but after this experience will definitely be using onceclick again. Great service by Luke and car even better than i expected.

February 7, 2022
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Reply from One Click Cars

Hi,

Thank you for the review! We will pass this onto Luke...

Kind regards,
The One Click Cars Team

Rated 5 out of 5 stars

being hard of hearing i almost gave up…

being hard of hearing i almost gave up trying to get a car but one click helped me every step of the way by email they were fantastic and let me know almost instantly how my application was doing any questions answered straight away cant fault the service brilliant

February 4, 2022
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Reply from One Click Cars

Hi Anthony,

We are so happy we could accommodate you! This review is truly amazing. If there is anything else you need, please let us know.

Kind regards,
The One Click Cars Team

Rated 4 out of 5 stars

I liked the service of one click car…

I liked the service of one click car very responsive and carefull for customers.i am really happy to have car in my budget.Thanks to all team members who helped me.

January 26, 2022
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Reply from One Click Cars

Hi,

Thank you for your review!

Kind regards,
The One Click Cars Team

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