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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, reliable, and genuinely helpful, making the car buying and selling process smooth and hassle-free. Many appreciate the excellent communication and the team's ability to keep them informed throughout. The service provided is frequently highlighted as outstanding, with consumers noting the efficiency and ease of their overall experience, from sorting finance to vehicle handover. People are also very happy with the user experience, describing it as pleasant and straightforward. However, some customers were dissatisfied with the product itself, reporting issues with their purchased vehicles shortly after acquisition, including mechanical faults and inaccuracies in vehicle descriptions. A few other people also felt that the initial inspections were not thorough, leading to unexpected problems.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being friendly,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Product

Customers had ambiguous experiences with product. Many reviewers were very satisfied, praising cars for being... See more

User experience

Users describe positive interactions with user experience, consistently highlighting a smooth and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been working with Reverie Autos for the past 5 years, and their service has always been outstanding. They've made buying and selling cars smooth, honest, and hassle-free. The team is professiona... See more

Rated 5 out of 5 stars

I dealt mainly with Mehdi, fantastic guy to work with. Kept me informed constantly and left no stones unturned with my requirements and leading up to securing the vehicle. From a sales guy, he has b... See more

Company replied

Rated 5 out of 5 stars

Charlene was great to deal with during my recent enquiry with the dealership. She clearly knows her stuff and was quick to respond to any questions I had. What really stood out was how thorough she wa... See more

Rated 5 out of 5 stars

From calling on the saturday to fund and deliver to me the dream car I had found, it got delivered the following Friday! From sorting up finance, to dealing with the car owner, the whole experi... See more


Company details

  1. Vehicles & Transportation

Written by the company

Reverie Autos are a used car dealer based in Welham Green, HATFIELD,Hertfordshire. We offer quality used cars at affordable prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

81 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Exceptional Service Exceptional Cars

I’ll try and keep this brief. I dealt with Venu from start to finish. He has been nothing but friendly, funny and incredibly interpersonal - all the traits of a great salesman. I got a great spec’d car with low mileage, paperwork and great customer care and follow ups. I’ll stay in contact with him and will definitely use him for our next purchase.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I recently purchased a car from Reverie Autos and I couldn’t be happier with the experience.
From the moment we walked into the showroom, the staff were warm, welcoming, and immediately made us feel comfortable, even offering us tea or coffee.
When we sat down to go through the paperwork and options, everything was explained clearly and thoroughly. They took the time to make sure we understood the full process and answered all of our questions.
When we were shown the car, it was in really good excellent condition and clean, especially considering its age. We were given a full walk-around and went for a local test drive to ensure we were completely happy before making any decisions.
As someone who wasn’t very familiar with the car-buying process, I truly appreciated how supportive they were. They guided us every step of the way, making the experience feel smooth and straightforward.
I’m very happy with both the service we received and the car we purchased. If I’m ever to purchase a car in the future, Reverie Autos will definitely be my first choice. Thank you again for such a positive experience!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a merc c200 sport from them…

I bought a merc c200 sport from them and what a great effort from Mehdi and his manager. They went out of their way to find the best deal for us and a great price on the trade in. Customer service was top draw particularly on a busy Saturday morning. Everyone was polite and welcoming. I would buy from Mehdi again in a heart beat. Nice guy.

February 28, 2026
Unprompted review
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Rated 5 out of 5 stars

I recently sold my Audi A4 through…

I recently sold my Audi A4 through Reverie Autos, and the experience was excellent from start to finish. I had visited a few other places beforehand, but none of them were able to offer me a resale price as competitive as the one provided by the Reverie team.

They handled the sale through the SOR process and positioned my car perfectly in the market to achieve the best possible price. The entire process was smooth and completely hassle-free.

Highly professional service and absolutely recommended!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service, I would highly recommended coming to Reverieautos over anybody else, They were very knowledgable and made me feel valued as a customer

February 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service at Reverie

I recently bought a BMW from Reverie Autos and had a really great experience. I was looked after by Ahmed, who was extremely patient and helpful, especially as I was quite indecisive at first. He answered all my questions thoroughly and made the whole process easy and stress-free.

The car was delivered without any hassle and arrived in excellent condition. It had been fully inspected and professionally cleaned, it honestly looked brand new. I wouldn’t hesitate to buy from Reverie Autos again and would highly recommend them to friends and family looking for their next car.

January 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing service happy everything

I want to start of by saying the service provided was excellent. Mohammed in from the sales department made the hand over experience amazing with showing me all the features of the car. Mehdi was also great throughout and made the sale very easy and efficient.

Very happy with my Porsche and will be coming back in the future to buy my next cars.

Thank you at reverie autos

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

My whole experience from first calling…

My whole experience from first calling in to driving away with my new car was so smooth! Definitely recommend Reverie Autos as they are reliable and very helpful. A special thank you to Ahmed for helping me out so quickly and efficiently.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Mohammed was great

Mohammed was great, gave me all the information I needed to feel comfortable in switching to an electric car and ensured the vehicle had a fresh MOT and service so I could drive away confident that the car would perform well with no expenses due within a few months. Very positive and clear attitude during the sale and making sure the vehicle was processed at earlier date to suit myself as picking up from 2 hours away.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

From calling on the saturday to fund and deliver to me the dream car I had found, it got delivered the following Friday!

From sorting up finance, to dealing with the car owner, the whole experience was phenomenal.

Could not recommend this amazing company and Hamid enough!

If you are looking to buy OR sell your car, go no where else but here.

December 12, 2025
Unprompted review
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Rated 5 out of 5 stars

The service was easy and fast with the…

The service was easy and fast with the finance the found the same car within the same day ive recieved it within 48 hours delivered to my home in great perfect condition well taken care of in the future id like to refer anyone in need of a car to here thanks to mehdi hamid and mustafa for all their cooperation and everything theyve done god bless

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I’ve just bought a BMW 1 Series from REVERIE Autos and the whole experience has been outstanding from start to finish. I originally reserved a different car, but during their inspection they found two major issues and immediately told me they wouldn’t feel right selling it. That level of honesty and integrity is rare these days, and it gave me full confidence that I was dealing with a trustworthy dealership.

I then chose a BMW 1 Series which I absolutely love, and without me even asking, they carried out a full service on it the day before delivery. The communication throughout has been brilliant — friendly, clear, and always keeping me updated.

The car was delivered to my apartment yesterday, and although there was a minor issue with the V5C (it was an older logbook so I couldn’t tax the car), they sorted it straight away with no hassle at all. Again, excellent customer service.

Overall, REVERIE Autos has been fantastic: honest, reliable, and genuinely customer-focused. I’m really happy with my new car and would definitely recommend them to anyone looking for a trustworthy dealer.

Highly recommended.

November 29, 2025
Unprompted review

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