I've been with oneday tests for my weight loss medications for over a year and am generally delighted with the service they provide. Everything - the website, the arrangements for regular testing... See more
Location
Switch locationCambridge Place, CB2 1NS Cambridge, England, GB
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See what reviewers are saying
The whole experience was so easy and efficient, and I would highly recommend using this company. I went to them with great apprehension, but was soon put at ease. I required a thyroid antibody test,... See more
Company replied
Booking could be simpler, for the situation where you're not able to be your own phlebotomist. As it's not possible to export results as csv or some other form, you need to go through the additional... See more
Company replied
Smooth fast no faff. Brilliant experience in Cambridge branch. Booked appointment just 30min ahead, arrived- parking no issue, got blood drawn immediately by professional nurse. The results cam... See more
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Company details
Written by the company
Accessible and affordable private blood testing clinics, home kits and phlebotomy nurse visits. Huge range of biomarkers, monitoring panels and health screenings. Same or next day results on over 300 biomarkers!
Contact info
Cambridge Place, CB2 1NS, Cambridge, England, United Kingdom
4.7
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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A waste of time and money
I had a wasted 4-hour, 120-mile round trip to the Cambridge clinic because their phlebotomist failed to draw blood from me, even after waiting an hour and drinking 1.5 litres of water on top of the 1.5 I had already been drinking that morning. Admittedly I am sometimes difficult to get blood out of, but I have never in 70 years had anyone give up on me. Onedaytests at least refunded the prepayments in full, but I'd prefer to have the results I was after.
UPDATE: Apologies for saying you did not refund in full. You did, and I have amended my review accordingly.
August 9, 2024
Unprompted review
Reply from One Day Tests - Cambridge
Hello Ole. Thank you for your review.
Apologies for the inconvenience, but a few clarifications from us. As per our offering we refunded you the full amount because the phlebotomist could not take your blood. You were refunded for clinics and the tests. We don't charge for anything if we cannot take blood, this is part of our service and you received a 100% refund immediately.
We appreciate that it is not ideal when the blood is not taken, but it does happen. As you say, you are difficult to bleed and we are not in a hospital environment. We have strict rules on how many attempts we can make before we have to stop. Our phlebotomists are very well trained and they do not fail often, in particular the phlebotomist that attempted to bleed you has many years of hospital phlebotomy and surgery experience.
In the next few months there will be a clinic nearby and we would be happy to save you time, we appreciate you driving for this long to be able to use our service, we are extremely good at what we do. If you wish to use us in future, please do not hesitate to book.
Once again, apologies for the inconvenience.
Reply from One Day Tests - Cambridge
Thank you very much for the recommendation. We really appreciate it.
Fast delivery and fast results too…
Fast delivery and fast results too would recommend to anyone would definitely use again thanks !!
July 31, 2024
Reply from One Day Tests - Cambridge
Thank you very much for the recommendation. We really appreciate it.
Clear instructions
Clear instructions, on time posting the test kit and the result in one day
July 12, 2024
Reply from One Day Tests - Cambridge
Really pleased you found our instructions easy to follow. Thank you leaving us a 5* review
10/10 would recommend
Really easy, really quick and user friendly. 10/10 would recommend
June 25, 2024
Reply from One Day Tests - Cambridge
Thank you very much for the recommendation and the 5* review
Easy and quick to book an appointment
Easy and quick to book an appointment, the lady was very friendly and welcoming, results came back in good time as well.
July 3, 2024
Reply from One Day Tests - Cambridge
We are really happy to hear about your positive experience using our Cambridge clinic. Thank you for leaving us a review
Excellent
Excellent, prompt and helpful service, addressed all my questions, easy to book.
June 19, 2024
Reply from One Day Tests - Cambridge
Thank you Joanna for leaving us a 5* review
Good experience at start of process
Good experience at start of process, clear explanations etc. Not so good with results, great difficulty in viewing health dash board. Did not give results on my screen. Had to phone up, was helped and got it sorted eventually.
June 3, 2024
Reply from One Day Tests - Cambridge
Thank for you provide feedback. We will review why you were unable to view your results on your dashboard.
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