One Day Tests - Hove Reviews 

329
TrustScore 5 out of 5

4.8

39b Salisbury Road, BN3 3AA Brighton and Hove, Hove, GB


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Rated 5 out of 5 stars

A straightforward and clearly explained process from start to finish. We had to reschedule and this was very simple to do. A timely and friendly appointment for the blood samples to be taken. Results... See more

Company replied

Rated 5 out of 5 stars

Amazing service, results clear and easy to understand. The GP wouldn't give me an appointment so without the prompt results I would not have rushed to A&E and avoided really serious medical emergency.... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Lucy was brilliant in putting me at ease and in taking the blood samples. Analysis and report received extremely quickly! Would have had to wait a couple of months for a less compre... See more

Company replied

Rated 5 out of 5 stars

Seen on time . The nurse was amazing , professional, friendly , polite . Explained clearly everything that would happen . I got my results the same day !

Company replied


Company details

  1. Blood Testing Service

Written by the company

Come and visit us at our clinic in Hove! Accessible and affordable private blood testing clinics, home kits and phlebotomy nurse visits. Huge range of biomarkers, monitoring panels and health screenings. Same or next day results on over 300 biomarkers!


Contact info

  • 39b Salisbury Road, BN3 3AA, Brighton and Hove, Hove, United Kingdom

  • 0845 527 07 67

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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4.8

All reviews

(329)

2,941 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service as usual

Brilliant service as usual. When you need quick and trustworthy results One day tests is your place. Have been using their service in Hove and Crawley, Dominica is brilliant and the whole service is very good. Would definitely recommend. Keep up the good work!

February 11, 2025
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Reply from One Day Tests - Hove

Thank you very much for your kind words and recommending our service. We really appreciate it.

Rated 5 out of 5 stars

Quick

Quick, easy to book, helpful.

February 10, 2025
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Reply from One Day Tests - Hove

Thank you for the 5* review. We really appreciate it.

Rated 4 out of 5 stars

I had to rebook due to staff illness

I had to rebook due to staff illness, but once there the service was great. Friendly, efficient, and fast.

January 23, 2025
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Reply from One Day Tests - Hove

Hi Mark, sorry you had to rebook but its just unfortunate that on that day our Phlebotomist was poorly. But we are really happy to hear you found our service friendly, efficient and fast.

Rated 4 out of 5 stars

The experience of getting the test…

The experience of getting the test carried out was excellent and the lady was lovely. Just disappointed that I receive no help analyzing the results without paying for another appointment. The review of the results would surely have taken only 2 minutes!

January 24, 2025
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Reply from One Day Tests - Hove

Thank you for your feedback and glad to hear you found the testing process excellent. We appreciate your comments on analysing the results. Each result in your dashboard comes with a detailed infographic and commentary. However for customers that require more information or have questions about their results, this would need to carried out by a doctor/GP who would need time to review the results to make sure they provide customers with the correct explanations and advice on next steps. This is why the GP consultation service is an additional service offering customers can opt for.

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. The booking with Emma was great- she was kind, professional and took time to find what I needed. The test itself with Dominica was amazing- I hate blood tests normally but she was so professional and put me at ease straight away. And the results came back the same day! A great experience- I highly recommend this to anyone.

January 14, 2025
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Reply from One Day Tests - Hove

We really appreciate your recommendation and the 5-star rating. Thank you.

Rated 5 out of 5 stars

Highly recommend

Just finished my third appointment at the Hove clinic. Dominique has always been friendly, warm and very welcoming. I can’t fault the lead time on the past two results, with them coming in either same day by the evening or the very next next day. They have set the bar high and hope the service I received continues.

January 24, 2025
Unprompted review
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Reply from One Day Tests - Hove

We really appreciate your recommendation and the 5-star rating. Thank you.

Rated 5 out of 5 stars

Dominika was Great

Dominika was great. Really friendly, super efficient, answered all my questions, put me at ease, explained the process. I can definitely recommend One Day Tests.

January 23, 2025
Unprompted review
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Reply from One Day Tests - Hove

Thank you very much for the recommendation. Really pleasing to hear stories from customers like yourself that had such a positive experience using our service.

Rated 5 out of 5 stars

Highly recommend

Easy to book on line. Choice of appointments. No cancellation fee. The clinician was excellent - prompt, considerate and professional. Highly recommend.

January 9, 2025
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Reply from One Day Tests - Hove

Thank you very much for the recommendation. Really pleasing to hear stories from customers like yourself that had such a positive experience using our service.

Rated 5 out of 5 stars

Amazing service

amazing and quick service, very friendly staff

January 3, 2025
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Reply from One Day Tests - Hove

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Rated 5 out of 5 stars

Prompt, same day results, well presented.

My blood sample was taken at 10am on the 18th December in the Hove office by a very pleasant and reassuring staff member who said that the sample would be sent to the laboratory in Crawley for analysis. A first email at 3.05pm that same day announced that the sample had arrived at the lab. Again, that same day, the 18th, between 3.38 pm and 5.29 pm I received five more emails containing the results of the more than 60 tests I had ordered. Each result was presented along with the expected range for the blood test, with results outside the range being highlighted. A very impressive experience.

December 18, 2024
Unprompted review
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Reply from One Day Tests - Hove

Thank you for providing feedback on your experience using our service. We really appreciate it.

Rated 1 out of 5 stars

Rude and obnoxious customer service when the test gives a known false negative result

Waste of money and a scam
I have been seriously ill since June this year.
OneDayTests said they can perform a blood test to detect antibodies which are detectable two weeks after an infection. (And past infections)
I test positive to H Pylori in April and July this year. The symptoms (vomiting) started again in August and were so bad, I took this test in November.
The test gave a false negative (because I have previously had the infection and therefore would have the antibodies).
The NHS performed a different test within a day or so of the blood test. This came back positive.
I have approached one day tests to ask for a refund. They are rude and insist the infection was caught between my blood test and the two days seeing my GP - despite being ill since June
I have sent one day results evidence that the infection existed many weeks before I took their test.
Now they don’t reply to messages or refund my money.
Such an arrogant response to a past post I thought I’d post in greater detail. Their antibody blood test gave a false negative. FACT.
Be careful with the types of blood tests ordered. And don’t expect any reasoned or empathic response if you do say something went wrong.

I have now received a refund from my credit card company after stating we are going to court under the goods of sales act - and this test/service did not perform as described.

November 30, 2024
Unprompted review
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Reply from One Day Tests - Hove

Hi Christopher, as per your previous review a few days earlier the results given were accurate to the blood tested at that time. As you have mentioned we provided a refund as a gesture of good will. We wish you well with your health journey else where.

Rated 5 out of 5 stars

Professionally and transparently.

Excellent service from start to finish – from the blood draw to the customer service and finally the results, which I received via email in a clear and transparent format. I highly recommend it to anyone looking to get blood tests done without unnecessary formalities.

December 4, 2024
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Reply from One Day Tests - Hove

We are very happy to hear about the service you received from us. Thank you spending the time to leave us a review.

Rated 5 out of 5 stars

Quick and easy with clinic visit as fallback

Very straight forward process. The take-home kit didn't work well for me, I pricked every finger and only filled one sample pod out of three before running out of lancets. There was a clinic nearby and it was easy to make a booking to get blood taken there instead. Simple painless process and quick results (same day!).

December 9, 2024
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Reply from One Day Tests - Hove

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Rated 5 out of 5 stars

Great service

Great service. Very efficient. In and out in 5 minutes!!

December 3, 2024
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Reply from One Day Tests - Hove

Thank you for the 5* review. We really appreciate it.

Rated 5 out of 5 stars

The lady who did my daughter’s blood…

The lady who did my daughter’s blood test was extremely patient and gentle, very professional. My daughter is afraid of needles but she managed to calm her down and distract her enough to get it done without it taking too long.

December 3, 2024
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Reply from One Day Tests - Hove

We are very happy to hear about the service you received from us. Thank you spending the time to leave us a review.

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