I've ordered and paid on the 26th of march. Online it says that is send to us. We have received nothing. It is the 14th now I've send multiple mails: no answer. I also need an invoice for b... See more
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See what reviewers are saying
Ondanks de problemen met de koerier is Customer Care OneDirect zich blijven inzetten om een oplossing voor mij, klant, te vinden. Bedankt Nieky!
Company replied
Had 1 deal with this company - supply of walkie-talkie. Delivery was fast and well done. All properly packed. Customer service is answering fast and are welcome to your needs.
Company replied
Language issue ! And I see it again on this form : this is in Dutch and i don't speak Dutch. I'm from Belgium and speak French. I don't understand why I got a dutch-written receipt and now the mails y... See more
Company replied
Company details
Written by the company
Onedirect is sterk gegroeid sinds het werd opgericht in 1999 in Frankrijk. We zijn nu onder andere actief in Spanje, Italië, Portugal, Duitsland, Nederland, België, Luxemburg en het Verenigd Koninkrijk. Onedirect is Europa's nummer 1 leverancier van professionele telecommunicatie-apparatuur. We hebben meer dan 2000 producten en accessoires in onze catalogus en meer dan 96% van de bestellingen worden verzonden op dezelfde dag!
Written by the company
Contact info
Zekeringstraat 17 A, 1014 BM, Amsterdam, Netherlands
- 0858883452
- contact@onedirect.nl
- onedirect.nl
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just perfect
April 17, 2020
Unprompted review
Over all satisfied
I received what I ordered, although later than indicated on the website and paid for; it also took a while to have an invoice sent through... But this was maybe just due the Covid-19 turmoil..
April 17, 2020
Unprompted review
Very fast and supportive staff.
March 30, 2020
Unprompted review
The item arrived quickly and was…
The item arrived quickly and was exactly as we ordered.
February 24, 2020
Unprompted review
Reply from Onedirect
Goedemorgen,
We hebben hier nog even contact met u over genomen.
Met vriendelijke groet,
Het Onedirect Team
The instruction book was Spanish only
December 26, 2019
Unprompted review
Prima communicatie en snelle levering
November 21, 2019
Unprompted review
Great offer 👍 Fast delivery
October 22, 2019
Unprompted review
So Happy.
So Happy.
I only wanted a handset to ad to my system, and I couldn't find it. OneDirect in the Netherlands helped me to find it. And more: they shipped it within a day to my home. I happen to live in in a very rural area in the south of France! Thank you!
May 23, 2019
Unprompted review
Happy customer
ordered - delivered - all according to expectation.
Device is working very well !
January 21, 2019
Unprompted review
- Communication in Dutch instead of…
- Communication in Dutch instead of French
- delivery: Carrier smoking while giving me the parcel
December 4, 2018
Unprompted review
Perfect service!
June 21, 2018
Unprompted review
geode service snelle levering
March 27, 2018
Unprompted review
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