One Life Insurance Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, supportive, and genuinely interested in finding the best solutions without pressure. The overall user experience is frequently described as smooth, stress-free, and efficient, with many appreciating the personalized approach and the excellent value for money. However, some customers also noted occasional difficulties with scheduling appointments, as agents were sometimes late due to overrunning on other calls, leading to reduced time in their agreed slots.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many highlighting how easy it was to understand and... See more

Price

Customers had positive experiences with price. Many reviewers found that they received great prices for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

I recently worked with Sam to set up my insurance, who was incredibly supportive and patient throughout the process. He took the time to fully understand my background and specific needs, and was flex... See more

Rated 5 out of 5 stars

Sam is so brilliant for signing me and my wife up a life insurance. He patiently explained how life insurance works. He really ensured that we were given the right information in deciding the right co... See more


Company details

  1. Insurance Broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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Rated 5 out of 5 stars

Sam's Advice

Sam provided excellent advice on my income protection policy, ensuring I had the right cover without extras. Professional, knowledgeable, and genuinely helpful—I highly recommend his services!

February 4, 2025
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Rated 5 out of 5 stars

I would highly recommend Sam

I would highly recommend Sam!
Sam was very helpful and explained everything really well to me. He got me a good deal on life insurance and critical illness cover! Thank you Sam

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Sam was very helpful and friendly

Sam was very helpful and friendly, securing me a brilliant income protection deal. Sam explained all of the technicalities to me in a way that was easy to understand. It is very clear that Sam is highly dedicated to his clients and I would strongly recommend him.

January 24, 2025
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Rated 5 out of 5 stars

Great service!

Sam was very helpful and explained everything to me in layman's terms that were understandable and informative. He was able to obtain mortgage protection and life insurance for me at a great price!
I would highly recommend him!

January 30, 2025
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Rated 5 out of 5 stars

Helpful advice

Sam gave helpful advice and provided options which gave me maximum coverage at the best price point. I would recommend his services.

January 24, 2025
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Rated 5 out of 5 stars

Breath of fresh air

I had the pleasure of speaking to Sam today. Very Knowledgeable with the market, easy to talk too and adds no pressure to the service which was a breath of fresh air. After going through quite a stressful process with my house Move, Sam gave me correct, invaluable knowledge that helped secure me the best deal for my Insurance and save me over £50 a month. Glad to see a responsible Company with Great Staff. Thankyou Sam

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Sam was very helpful and informative…

Sam was very helpful and informative throughout the process. He also fitted calls / meetings around my work schedule which meant I could fully digest the information without rushing. Sam made the process easy and didn’t force anything on me

I would fully recommend having a chat with Sam if you are looking for insurance protection and would like the best deals available on the market.

December 11, 2024
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Rated 5 out of 5 stars

Brilliant!

Fantastic patience and customer service from Sam who helped me arrange mortgage insurance. Very friendly and so helpful explaining the whole process.

December 19, 2024
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Rated 5 out of 5 stars

What a guy!!

If Arnold ‘Ace’ Rimmer sold life insurance he’d be Sam Paton… Really happy with the support I received. I have a few medical conditions and in the past premiums have been sky high… Sam however found me a great price with a well known company and worked patiently with me to get it within my budget by taking into account my existing ‘death in service’ benefit and not over selling me more cover than I need. Also worked around my busy schedule regarding call backs. Really happy and now have peace of mind that my kids will be alright. Thanks Sam, Smoke me a kipper, I’ll be back for breakfast!

November 27, 2024
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Rated 5 out of 5 stars

Fantastic customer service

Recently got life insurance with One Life Insurance. Sam has been absolutely fantastic throughout the whole process, constantly staying in touch with any updates and changes to the policy. Sam is really friendly and was happy to discuss any queries I had, always helping me to understand the different aspects of what I was agreeing to, even allowing me time to think things over when other companies usually pester until you agree. Highly recommend!

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Sam is a high standard advisor and appreciate his service in one life protection

Accidentally we encountered meeting with Sam Paton, he is an amazing insurance advisor helped me on selecting right insurance product. When I speak to first time, I just believed him as a ordinary advisor mostly with any firms.

After finish my conversation with him, I really felt he is the right advisor whom I looking for long time. He carefully listened my conversation and suggested the different products in terms of affordability.

I was surprised about his follow-up and suggesting right option for you. He always put your circumstance and give his opinion and alternatives. Mostly you might find lots of advisors works on selling unwanted things. his opinions help us to decide right choice. He is highly remarkable, genuine , kind advisor. I really recommend his service to anyone who needs life insurance.

Thanks Sam for your kind advice !

November 24, 2024
Unprompted review

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