One Life Insurance Reviews 218

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, supportive, and genuinely interested in finding the best solutions without pressure. The overall user experience is frequently described as smooth, stress-free, and efficient, with many appreciating the personalized approach and the excellent value for money. However, some customers also noted occasional difficulties with scheduling appointments, as agents were sometimes late due to overrunning on other calls, leading to reduced time in their agreed slots.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many highlighting how easy it was to understand and... See more

Price

Customers had positive experiences with price. Many reviewers found that they received great prices for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

I recently worked with Sam to set up my insurance, who was incredibly supportive and patient throughout the process. He took the time to fully understand my background and specific needs, and was flex... See more

Rated 5 out of 5 stars

Sam is so brilliant for signing me and my wife up a life insurance. He patiently explained how life insurance works. He really ensured that we were given the right information in deciding the right co... See more


Company details

  1. Insurance Broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely recommend broker

Sam was excellent throughout this process, patiently explaining our different options and ensuring we were comfortable with what we went with. Did not try and upsell - 10/10 would recommend

November 23, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sam was amazing from start to finish…

Sam was amazing from start to finish and ensured we had the best possible cover within our budget. He clearly explained the reasoning for his recomendation, detailing the pros and cons of alternative options. He gave us plenty of time to review and consider and was not pushy at all which was refreshing compared to experiences with previous brokers. He always went above and beyond and had our best interests at the forefront. We won't hesitate to recomend to family and friends, his dedicated, honest and personal approach was greatly appreciated.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I spoke with Sam and he was able to get us a good deal, he listened to my concerns and guided me accordingly. He was very polite, professional and was prepared to listen. He did not get frustratd when I asked my multiple questions, he was very patient. Overall great service, would definitely recommend him!

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service!

I spoke with Sam and he was able to get us a much better deal than we previously had been offered. He was very polite and professional. Overall great service, would definitely recommend!

November 12, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sam was really kind and professional…

Sam was really kind and professional throughout the process. I have never had life insurance before but he explained everything simply so that I was able to understand. Would definitely recommend his services to anyone who is looking for life insurance.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

I want to give thanks to Sam for his…

I want to give thanks to Sam for his patience and for finding a better and cheaper insurance for me and my wife. The service was excellent and clear in all the stages. Thanks again.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Sam was great

Sam was great. Very nice and thorough. Walked me through everything in great detail and helped me find a cheaper rate for my existing policy.

October 23, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sam was very helpful and explained…

Sam was very helpful and explained everything in detail. This was my first time seeking life insurance and the entire experience has been completed in the most efficient way. I would highly recommend one life insurance.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. They were totally understanding of the situation and honest, making sure I wasn’t paying for something that wasn’t valid. Would absolutely recommend.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Beyond happy with the service provided…

Beyond happy with the service provided by Sam. He explained everything in a really clear and fair way and spent extra time going over options and making sure I was happy with all of the choices. Polite and respectful throughout and would definitely use again.

September 16, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Service

First time seeking life insurance and I got to understand everything I needed and was setup right. Great service, very detailed and polite.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice. Sam provided us with different options and provided each one in details, which helped us make an informed decision.
Great advice I will definitely use him again.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, Sam was brilliant

Excellent service, clear information no hidden cost no upselling. Sam was amazing, he educate us on which insurance will be ideal on our situation so that we can make right decision. Our insurance even started before we exchange contracts with a set date. Really happy and highly recommend.

August 19, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent customer service!

Sam at One Life has been super helpful in arranging our life insurance. Being first time home buyers, it's an essential part of the buying process, but we had no idea where to start! Sam found the best insurance suited to us, at such a great monthly price! He was friendly and patient during the application process, even with our young son playing in the background! Thank you Sam, we're ever grateful for your help!

August 7, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look