One Life Insurance Reviews 218

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, supportive, and genuinely interested in finding the best solutions without pressure. The overall user experience is frequently described as smooth, stress-free, and efficient, with many appreciating the personalized approach and the excellent value for money. However, some customers also noted occasional difficulties with scheduling appointments, as agents were sometimes late due to overrunning on other calls, leading to reduced time in their agreed slots.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many highlighting how easy it was to understand and... See more

Price

Customers had positive experiences with price. Many reviewers found that they received great prices for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

I recently worked with Sam to set up my insurance, who was incredibly supportive and patient throughout the process. He took the time to fully understand my background and specific needs, and was flex... See more

Rated 5 out of 5 stars

Sam is so brilliant for signing me and my wife up a life insurance. He patiently explained how life insurance works. He really ensured that we were given the right information in deciding the right co... See more


Company details

  1. Insurance Broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sam was amazing with us

Sam was amazing with us, super helpful and he made the process seem so easy! Such good customer service and we are very happy with the cover. Thank you Sam!

January 15, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sam provided excellent assistance

Sam provided excellent assistance in helping me choose and review different policies. His dedication to providing detailed information made the process seamless, ensuring I had clear understanding of my options. I highly appreciate his expertise and customer focused approach

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, patient and clear

Friendly, patient and clear
Sam was very clear and patient making sure we understood all paperwork. He understood our needs and worries. He was very opened to questions and taking time to explain the answers.

Thanks Sam,
Hope and Wey

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Sam at One…

I would highly recommend Sam at One Life Insurance. Sam really understood our needs and budget and found us a much better deal than a previous advisor. He wasn’t pushy either which I really appreciated.

December 28, 2023
Unprompted review
Advertisement
Rated 4 out of 5 stars

Good service

Thanks to Sam's persistence we were able to get a better deal on our life insurance which will save us a lot over the coming years.

October 28, 2023
Unprompted review
Rated 4 out of 5 stars

Very informative knowledgeable

Very informative and great at explaining the options available. Sam's expertise and approach made purchasing life insurance very easy. As new to this it was reassuring to have someone who knows what they're talking about. He was attentive and answered all my questions with patience. Sam was very professional I would definitely recommend.

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Sam has been great

Sam has been great. Very informative and great at explaining the options available. As new to this part of life it was reassuring to have someone who knows what they're talking about.

December 18, 2023
Unprompted review
Advertisement
Rated 4 out of 5 stars

Highly recommend working with Sam for your insurance needs.

I can't speak highly enough of Sam, my insurance agent. Sam's expertise and personalized approach made purchasing life insurance a breeze. They were attentive to my needs, answered all my questions with patience, and guided me towards the perfect policy. Sam's professionalism and commitment to customer satisfaction truly set them apart.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Professional attitude

Professional attitude, tried to explain in simple words the details and gave us as much information as possible. Incredible patient as well.

November 29, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sam was so polite and helpful

Sam was so polite and helpful. He made sure I understood everything before proceeding and spent almost 2 hours helping me over the phone sort out my life insurance. He made sure to run through everything with me and explain why certain things would be more beneficial.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Quick, simple, efficient and cheap

Sam called me up to discuss how I could improve and replace my existing Life insurance cover. He thoroughly went through the pros and cons of each type of cover and explained it in a comprehensive manner and even managed to get me and my partner more widespread cover for a cheaper price! The process was simple and quick and I couldn't be happier with the service.

December 6, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service from Sam. ur contact person was Sam

Our contact person was Sam, who was amazingly helpful without the push and hard sell that can be experienced. I am a very busy individual and he was patient and thoughtful whilst we decided on the best life insurance policy.

Thank you. I would definitely recommend his service.

Gill, Lancashire

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience.

I had a wonderful experience of using the service of ‘One life insurance’. I spoke to Sam (the advisor of this company). I found him very helpful and easy to talk to.
Sam took his time to explain the different options in detail and answered all my questions.
I would definitely recommend their services to my friends and colleagues.

July 20, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look