One Life Insurance Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, supportive, and genuinely interested in finding the best solutions without pressure. The overall user experience is frequently described as smooth, stress-free, and efficient, with many appreciating the personalized approach and the excellent value for money. However, some customers also noted occasional difficulties with scheduling appointments, as agents were sometimes late due to overrunning on other calls, leading to reduced time in their agreed slots.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many highlighting how easy it was to understand and... See more

Price

Customers had positive experiences with price. Many reviewers found that they received great prices for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

I recently worked with Sam to set up my insurance, who was incredibly supportive and patient throughout the process. He took the time to fully understand my background and specific needs, and was flex... See more

Rated 5 out of 5 stars

Sam is so brilliant for signing me and my wife up a life insurance. He patiently explained how life insurance works. He really ensured that we were given the right information in deciding the right co... See more


Company details

  1. Insurance Broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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Rated 5 out of 5 stars

Sam, one life insurance

Sam, very professional and easy to talk to. Very helpful and explained everything clearly. Agreed to call at more suitable hours for me. Can highly recommend him. And got a lovely voice 😊.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Insurance with sam

Sam. Absolute gent, really informative, dealt with my tangent of a question every three minutes really well.
Explained in a clear and concise manner.
Would recommend.

July 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Sam is the Man

Cannot fault my experience with this company at all.
Sam went above and beyond in getting both mine and my wife's policies sorted out.
Highly recommend 👌

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Patient and professional

Sam was patient and respected my privacy when discussing sensitive information. He agreed to phone back at a quieter time which was out with normal work hours and still took the time to make things feel not rushed and pressured.

He was professional and easy to talk to unlike others from different companies that contacted me so thanks for that Sam 👍

June 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Every one needs an insurance.

Every one needs an insurance. While I have had an amazing experience with one life insurance, & I will totally recommend it to any one with a progressive mind, it is a must to have. Especially, considering the level of uncertainty happening around us now. You want to live your dependants secured & not have to worry.

June 25, 2023
Unprompted review
Rated 5 out of 5 stars

Sam was great

Sam was great, super helpful and friendly. Talked through everything with the application and answered all my questions. He was very knowledgeable and I would recommend him for an all round excellent costumer service experience.

June 22, 2023
Unprompted review
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Rated 5 out of 5 stars

Very professional and unbiased…

Very professional and unbiased information as per regulation.
Very polite and helpful.
Would highly recommend them. I am going to continue with taking advice for all my life insurance matters.

June 16, 2023
Unprompted review

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