Everything was great. I had no trouble returning equipment, but it took quite ao long time for the credit to show up. It affected my credit record. One credit card lowered the amount I could charge be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Update: I got an email stating that a check for the rest of the money was comming. I did receive my money so they did make the situation right and I am grateful to them for that. Closed my account... See more
Company replied
It's a fast app. I go to walmart alot and paying via QR code is convenient, plus the discount via points that can be converted to cash is nice. However, I struggle with statements that do not have a C... See more
Company replied
Perfect app for all purposes. Easy and free transfers to other one pay members, secure connections to many other merchants and banking institutions. I dislike cards, banks, and the system as a... See more
Company replied
Company details
- #233 of 247 best companies in Non-Bank Financial Service
Written by the company
OnePay is a leading consumer finance app on a mission to help customers achieve financial progress. The company is backed by Walmart and Ribbit Capital and partners with licensed banks to offer digital banking services that empower consumers to save, spend, borrow, and grow their money — all in one place. OnePay is a financial technology company, not a bank. Loans through OneProgress Services LLC (NMLS ID 2460509) and banking services through OnePay are provided by Coastal Community Bank or Lead Bank, Members FDIC. OnePay Debit Card is issued by banking partners Coastal Community Bank or Lead Bank, Members FDIC, pursuant to a license by Mastercard® International Incorporated. To learn more about OnePay, please visit https://www.onepay.com.
Contact info
53 Beach Street, 2nd Floor, 10013, New York, United States
- 646-374-8415
- onepay.com
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Card Services
Everything about the OnePay is amazing. I would recommend to anyone who's looking to up their game when it comes to managing money.
May 12, 2026
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
My irs tax return was sent to my onepay…
My irs tax return was sent to my onepay account and onepay declined it!
May 11, 2026
Reply from OnePay
Sincerest apologies! Our support team would be happy to help! Please contact us at socialsupport@onepay.com and include the user name attached to your review so that we can assist further.
Nice simple efficient solution!
May 12, 2026
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
DO NOT GET THIS CREDIT CARD!!
DO NOT GET THIS CREDIT CARD!!! It’s a scam!!! They penalized me for making a payment on your credit card and locked my credit card then proceeded to tell me it was suspicious activity. Don’t try customer service it ran by AI you will never get to talk to a real person. Even if you do talk to a “real person” they will just give you the same script as the AI.
May 12, 2026
Unprompted review
Reply from OnePay
Hi MiShael,
Thank you for getting in touch with us. We sincerely apologize for any inconvenience this may have caused.
After a thorough review, we were unable to locate your account to review. To ensure you receive the most accurate and timely support, we kindly request that you contact our customer service team directly.
You can reach us at +1 (855) 830-6200 (tel:+18558306200) or via in-app chat, available 24 hours, 7 days a week.
We truly understand how frustrating this experience may be. Please know our team is here to assist you, and we genuinely appreciate your patience and cooperation as we work to resolve the matter.
Thank you for choosing OnePay. We value your trust and remain committed to providing you with the best possible service.
Best regards,
Customer Advocacy
OnePay
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙️
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙️
Reply from OnePay
Thank you so much for the review! We sincerely appreciate your feedback! 💙
I love how easy the app is to use
I love how easy the app is to use. As well as all of the boosts you can use.
May 12, 2026
Reply from OnePay
Thank you so much for the review! We sincerely appreciate your feedback! 💙
OnePay is a BLESSING FROM JESUS!
It's so easy! I got my OnePay card after I finished an 18-month rehab program if that tells you anything about how bad my credit was... Now thanks to the credit builder card, my credit score is back in the normal range AND STILL GETTING BETTER!! I'm also learning about investing and OnePay makes it so simple and easy to understand. Plus cash back on all my purchases!!!
May 12, 2026
Reply from OnePay
Thank you so much for the review! We sincerely appreciate your feedback! 💙
Great payment option at Walmart
I really like this option at Walmart. I enjoy shopping there and One Pay came in so handy at Christmas. Better than layaway. I honor my payments which were simple to choose. I wish One Pay covered all items but alas no food and one other category I believe isn't covered. But overall I highly recommend this company.
November 28, 2025
Reply from OnePay
Thank you for the feedback here! We really appreciate it and will share with our team. In the meantime, please reach out to our support team if you have any questions at socialsupport@onepay.com 😊
Reply from OnePay
Sincerest apologies! Our team would like to look into the issue for you. Could you please contact us at socialsupport@onepay.com (mailto:socialsupport@onepay.com) and include the user name attached to your review?
I SO LOVE MY ONE PAY ACCOUNT
I SO LOVE MY ONE PAY ACCOUNT
I MAKE SURE I MAKE MY PAYMENTS MONTHLY AS WELL
THANK YOU FOR HAVING ME AS A CUSTOMER
May 12, 2025
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
Reply from OnePay
Thank you so much for the review! We sincerely appreciate your feedback! 💙
There's alot to explain
There's alot to explain, but I want to do the long story short by one word (Great)!
May 12, 2026
Reply from OnePay
Thank you so much for the review! We sincerely appreciate your feedback! 💙
Reply from OnePay
Thank you so much for the review! We sincerely appreciate your feedback! 💙
Reply from OnePay
Thank you so much for the review! We sincerely appreciate your feedback! 💙
Excellent process and service
May 12, 2026
Reply from OnePay
Thank you so much for the review! We sincerely appreciate your feedback! 💙
Reply from OnePay
Thank you so much for the review! We sincerely appreciate your feedback! 💙
My experience is excellent
My experience is excellent, with OnePay App. The payment system is fast and makes checkout easy". The only drawback I have with one pay is it’s primarily designed for Walmart-owned stores, however its effectiveness is very valuable to me. The app is also straightforward for managing funds and transferring money".
May 6, 2026
Reply from OnePay
Thank you for your review! We're glad to hear you're enjoying OnePay!💙
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