One Protect Insurance Reviews 

Everything sorted out and didn’t have to wait long in chat queue

Easy on line chat JP3was helpful and quick to respond. Managed to beat a quote I had from another insurer so I renewed for another year

Online chat was easy. Unfortunately not the answer I wanted though.

Had my car insurance with them, went to change the car halfway through the policy.
Told me they couldn't change the policy, so cancel that one to take out another for twice as much. Aswell as charging me a £55 cancellation fee.

JL9 was very helpful and informative. Providing clear and concise information and updates.
Good service, without having to jump through hoops.

Feedback for **SM**
Patience, precise and understanding. Respectful. Gave guidance as and when asked or needed. Advised me of safety measures.

I am off to Europe and needed to add to my car insurance to protect myself if I needed a replacement car in case of breakdown or accident. The operator "EW9" listened, checked the facts carefully and then came back with a suprisingly affordable addition to my policy which he added there and then. His patience, his knowledge and the speed of the transaction was first class and if we could all talk to someone like that we would be calling help centres a lot more! Well done in this case, well done indeed, and thank you Lewis!.

The help I got was really beneficial to me and help im catching up with my payments

Very difficult to deal with, supposed to be online only however you can’t even cancel the automatic renewal that they put in place (without asking) without waiting in a long queue to chat with an advisor.
If you change a private number plate they want to charge you and then say they won’t insure you for two weeks after the plate is changed! They even want to charge you extra if you wish to cancel a policy without even offering any refund! It’s all pay pay pay. Hate to think what it’s like if you have a claim! AVOID

Utterly useless.
Communication is awful, they have no phone number, increase policies mid policy at ‘their discretion’ without telling you how much by. Then blame you! Threaten to cancel your policy if you don’t contact them in time but don’t tell you what your contacting them for, but they have no phone number, just this awful live chat feature with people who don’t know what they are talking about.
By far the most ridiculous insurance company I have ever used. Never again! Stay away, pay the extra few quid for someone decent.

I requested a renewal cancellation as One Protect's quote was £133 more than I'd found on a comparison website and cl4 carried that out quickly after being unable to better that price

I have had to make contact several times when taking out my new Policy. Communication is very poor !
Within a week of taking out policy I received a letter saying the premium was to increase. No explanation.
Turned out they couldn't locate my NCB.
Documents uploaded whilst on chat and handler said all was fine.
Another week, and a letter tells me my upload was insufficient and cost would be increased.
I uploaded again with no acknowledgement, so made contact.
Yes now all was good.
A considerable amount of time was spent on chat, and I cannot fault the handlers, but the company needs to get it's act together if I am to renew.

My chat assistant JP3 was superb, he made me feel very comfortable chatting without hearing an actual voice. He was very professional and dealt with my issues (motor car insurance renewal) that made me feel very comfortable, Im always quite apprehensive using this method of communication but not on this occasion. Top marks to him.

Stacey was fine, the person i was messaging to, but One Protect system on how i am meant to be a mind reader, is not fair on how to actually, disclose other accidents, when it comes to your car, the system is not clear how to do this, so this is why i resent, having to pay another £42.50

Absolutely fantastic service, it was quick response to my question and the follow up of an email containing our full conversation was outstanding. Thank you Jack Timmons

I had negative thoughts about chatting but as time went on, I felt bit easier, However twice the chat window disappeared because of finger touching wrong part of the screen, I managed to get them back. Sara was very helpful and offered me all the information to make my own decision. I was happy to get the things done.

I would be very cautious when dealing with this company. In my experience, they have some rather crafty tactics which resulted in them trying to charge me an additional £42.50 administration fee, without making it clear to me what the charge was actually for or why it was being applied.

I've had car insurance for over 25 years and have never experienced a company trying to impose an administration fee in this way without providing a clear explanation or justification.

In my opinion, customers should be made fully aware of any additional charges and, more importantly, exactly what those charges are for before they are expected to pay them. I would strongly recommend checking the small print and asking for a full explanation of any additional fees before committing to this company.

Very poor had to cancel insurance and pay charges as they wouldn’t insure my new car. well they would but they were charging an extra £200. So went somewhere else

The lady I spoke to was very helpful, courteous and patient. Thank you for your help. M Hernon