One Protect Insurance Reviews 

Perfect agent very quick, courteous and helpful. Really glad I contacted them. I prefer telephone but have to say Live Chat via keyboard was great.
I got a great result because of the agent searching for me rather than what was available from multi quote sites. Thank you Jenny L.

Easy communication, good listening and immediate problem solving. Great job.

Got result eventually from chat line, but it would be good to have someone to actually talk too, especially when it’s someone in there 80’s. Who does not do online.

Great service sorted my problem straight away.

Confusing communication between this company and onecall, a sister company. One protect only has chat available but will email chat confirmation as one call. Issues raised with one call ask you to chat to one protect. Seem keen to get you insurance as a new customer (for a cheaper price) even for renewals. Glad I'm not dealing with this combined broker and insurer again.

AW1 was very helpful but don’t like the way things are going with a lot of these companies you don’t seem to be able to talk to anyone anymore all done by keyboard.not for me would definitely put me off using a company if I can’t talk to anyone.

I was hoping to stay but unfortunately the price was just far too excessive

I had to make a change of vehicle on my policy so did it via a chat call with JT3. He handled the whole situation superbly in a very professional and polite way to my total satisfaction. 5 stars!

We didn't make a claim so can't feedback on that process. If we had, it could have improved the score.
I try to sort insurance as fast as possible, typically one month before renewal is due. The One Direct quote came in after I'd done this work.
Using a comparison site & got a policy, almost identical terms to last year but less cost.
I thought I'd spoken to one of your people to cancel the renewal. You have no record of this, I could be wrong.
This morning I received the renewal confirmation so needed to get in touch to cancel it. After some navigating through your site, I realised that I had to give a full description of requirements for next year, so had to go through the process of getting a "competative quote", which was more than the one I'd signed up to.
I was busy, didn't need to go through the process meaning a waste of time and effort for me, and your agent Melissa!
In summary, it would have been a lot better if you sent a quote no less than a month before renewal and please have a simpler way of cancelling a renewal.

Avoid at all costs. No phone number, just a live chat. I was selling my car and tried to get a cancellation cost and quote for my new one to see if I could transfer the policy and pay the difference - had to go through live chat to explain it all. Filled in an AI form with ALL the info only to be sent to an online agent who asked me line by line to repeat it all. Painful.

After 30 minutes I asked if we could hurry it up as I'm meant to be working and if you leave the chat window for 5 minutes they close the chat, so then 45 minutes later I'm no closer to a quote and take a quick work call - chat closed.

Gave up went with Admiral. So next day I asked live chat to cancel my policy, after receiving the cancellation charges which amounted to over 50% of my annual policy cost for a policy that had been active for 14 days, I asked for the breakdown and kept asking questions. The agent was clearly fine dealing with my cancellation queries but when I started asking specific questions as to what fees mentioned where for and why the cost was so high, he who was handling it all perfectly well suddenly told me "Unfortunately you are dealing with the wrong department." Closed the chat and put me to 15th in a live chat queue.

But you can't call them, they don't have a customer number only a claims line. It took over an hour with online chat to cancel my policy, in what would have been a 3 minute phone call. Online service where it takes an hour to do anything online - just don't bother going with them.

The agent SM 5 was very helpful in all the chat lines I have ever used Sasha was the most detailed and helpful I have ever encountered and is a credit to the company

I delt with Ai7 Andrew, I’m not a big fan of chat , I would rather speak to someone on the phone but saying that Andrew was very good at sorting out my car insurance renewal giving me all the info i needed, excellent job

I am very happy with MB9. The way she handled my call was to my total satisfaction.

Lucy was very helpful and answered my question satisfactorily thanks

Ti2 the person who was typing was very good I give 5stars to ti2 .but one protect why cant we talk to a person on the phone .you can't type fast enough to try and put down what you feel

I changed number plate on my car so used chat to amend policy. I then had to amend policy back to original number plate as dvla needed more details. This was done seamlessly and professionally by the chat assistant and I could view the amended details on my portal within the hour. Whilst I prefer a telephone conversation, this seemed to work. Thanks for your help.

Brill great service cleared all queries streight away

Was easy helpful and quick