One Protect Insurance Reviews 

Very straight forward, thanks. Thanks to JL9.

I informed company that I did not wish to renew policy and insured with a different company. The new company had the payment on 10th August and the old company took their payment on the 13th. There was no Direct Debit or Standing order. They took their payment from the debit card I had used for the initial payment. After an hour of chat they offered me a lower quote, but I refused this. Finally they agreed to repay in full. I would not recommend this company.

AM3 is amazing! I had the best experience dealing with Annie! My dilemma was sorted in minutes …made my day!

I used One Protect as it was much cheaper than my previous insurer Admiral. I reached it through the the Blue Light Card/moneysupermarket.com link
The procedure was quite straightforward. It saved me over £300 for similar cover. Well done

Melissa who I dealt with was very helpful but I would rather correspond with people via a phone line

Very good customer service and assistance from AS3. Very helpful processing my refund

CH5. Charlie was being herself and very professional.
Her advice and answering was spot-on and it was obvious that she was treating me as a person and not a number
Keep up the good work, Charlie.
10 out of 10.

The wait for a live chat agent was inconvenient but once we got to speak to HH2, she was very helpful

spoke with JL9 today about my car insurance renewal she was very helpful, quick and on point sorted everything that needed doing. Thank you 🙏

Daylight robbery cancellation fee.

Very good service - clear instructions leading to issue being quickly resolved.

Agent was very helpful and dealt with my query in a professional and speedy manner

EG4 was very helpful and sorted out my problem. Thanks again.

Fast efficient service and resolved my issue swiftly

Email confirming car insurance cover was accepted never arrived, still hasn't...
Had to chase it via chat, it has been accepted just not communicated to me.

Live chat with EW2, although unable assist with specific query, was provided link to alternative source.

I was on the chat with Paige AA4 .Got a good revised price after I was quoted less elsewhere. The chat did take an hour, which was a slow process, but all the necessary information was provided and i was happy with the service overall

I am still waiting for my policy to come through can somebody reassure me please

Has to be 3 max, the only reason they get a 3 is the person who was on the portal it said her name was Caitlin co4, well still had 10 months on the policy and it was only for 120£ to begin with but they charged 60£ to cancel it and you don’t even get a chance to talk to anyone it’s the chat line or nothing(it keeps the costs down) or profits up one of them. won’t be going back(ever) seriously sort out a better system for your customers 62 mins from start to finish, every time I sent a message I waited anything from 3 mins to 6 mins for a reply because she was dealing with others while dealing with me, not her fault doing what she is paid to do, stay away take your money for very little input. Old man grumble over

Was really worried as I have never used just online Insurence, I like to be able to talk verbally to a person, but was pleasantly surprised how easy it was, the wait for an agent was long and I was 24 in the que, otherwise I couldn't fault it and the problem I had was sorted with less than 5 mins, really surprised