OneSelect Reviews 

Had no problems whilst with One Select. Have left for another company, due to price. Left two months ago and still have not had my final bill. I have a credit of £246 pounds on my account.

Trying to get in contact with One Select is very hard. The website states: Please note that the system is currently undergoing necessary maintenance. Please try again later. We thank you for your patience and apologise for any inconvenience this update may cause. This has been on going for about 6 weeks!

So, I have checked my emails and spam and surprise surprise, no email from Oneselect customer services. Do they really exist? Please publish on here the content of the sent email, that show the hours for off peak electricity and I can leave you all in peace.

I have been emailing this company continuously for weeks as my direct debit was increased by an exorbitant amount, but the matter remains unresolved, despite the company admitting that it seemed excessive. They sent me an email with attachments that cannot be opened and then stated they would review the direct debit, which they have not I have now had an email stating the matter was resolved in a phone call, but I have not spoken to anyone on the phone. In my opinion this company are rubbish.

Have just canceled my switch to One Select. no reply's to email can not get hold of them via the telephone. When i started to switch they based my monthly DD at £80 but when paper work came though had gone up to £103. Also were going to take money from me before the switch had been confirmed.

Received an email 24/09/18 stating that after review my DD is to increase from £90 to £98 pcm.
Received a second email 17/10/18 stating that after review my DD is to increase to £117 pcm even though the first increase had not been implemented.
Not sure what the review was as my last bill shows £48 credit.
From my annual summary the projected costs for the next year are £1167 which equates to £98 pcm (OneSelect figures).
Sent an email 22/10/18 asking for clarification, automated response quoted 48 hour response target.....no response.
Sent a second email 26/10/18 asking for urgent clarification as the DD deadline was approaching. Automated response quoted 48 hour response 48 hour response target....no response.
Tried ringing the Customer Care line numerous times this last two weeks, each time recorded announcement informs me of high call volumes & quotes 15 min wait. This is the same regardless of time of day. Have waited & given up.
I know it is an online account but how exactly are you supposed to contact this company!

We inherited One Select as a gas and electric supplier when we moved house in April 2018 and they supplied our gas and electric for 2 weeks until our switch completed. I contacted One Select by telephone with meter readings on the day we moved in and they refused to set up an account without the previous owners cancelling their account.
I then followed up with the same information by email and by letter sent recorded delivery to which I had no response until July when we were bombarded with letters demanding money for an extended period of time, including before we moved in. I contacted One Select by telephone on 3 occasions and each time was assured it was their mistake and a corrected bill would be sent.
In August we started to receive ever more threatening letters with bailiffs and court action. I telephoned on 3 occasions (the times I could actually get through to them) and each time was again told it was their mistake and that they would send out an amended bill for the amount we actually owed for the 2-week period. The letters kept coming and in the end we decided to pay the amount (even though it was far more than was owed by us) just to get them off our back and to never have to deal with One Select again. The payment was made and I confirmed receipt with Customer Service who confirmed they had received the payment and it had been applied to the account.
Fast forward to now when we have had yet another letter through - they have conveniently set up a new account number demanding payment for the exact same period that has already been paid for. No doubt the threatening and intimidating letters will start again very shortly.
I have never experienced such disgraceful, bullying, money-grabbing incompetence before. I will be starting the formal complaints procedure once again, but will not be holding my breath for a satisfactory resolution. Do not use One Select.

Impossible to get hold of!

Worse supplier I’ve ever dealt with. Impossible to get hold of over the phone and ignored every email I’ve ever sent. Ona bout the sixth attempt calling them I got through at around 17:10 (evening though the ‘close’ at 17:00). Person on the phone was helpful but by this time they had already sent me letters demanding payment for a bill which they had never sent me.

Relatively well priced but in my opinion not worth it, terrible customer service. Would NOT recommend.

I have had a very similar experience to those who have commented in the last few days. I have been with OneSelect for just a month and a half, and originally paid £43.00 direct debit per month which felt very reasonable.
We have not submitted any meter readings since our move in date in mid September, and have now been alerted that our monthly direct debit has been increased to £89.00 - over DOUBLE the rate we signed up with, and a 107% increase.
As per another user, since we haven't given a meter reading this substantial increase is based on nothing, as they haven't had chance yet to gauge our usage accurately - which even with colder conditions is extremely unlikely to double in line with our extortionate price hike.
This increase is ridiculous, especially as our first bill stated that we were already £15 in credit.
Trying to get through via telephone is near impossible. We will be looking at switching suppliers.

I have had the exact same experience as the customer before states, absolutely no chance of getting in contact.

I am leaving anyway, I was paying £70 odd a month for 6 months then it was increased to £110 for a couple of months and now they want £154!

Plus it took them 3 times to get a change of direct debit date right!

Stay away!

Yes Peoples energy are already in the process of switching me away from your poor service.

Impossible to contact this company, I have sent 4+ emails, waited on telephone for 40 mins and all dropped. I have tried for the last 6 weeks to place info on my account page only to receive message " Please note that the system is currently undergoing necessary maintenance. Please try again later. We thank you for your patience and apologise for any inconvenience this update may cause. I am awaiting a final bill since my account was transferred early Sept. " We are currently experiencing exceptionally high email volumes and we are taking longer than usual to reply. This falls short of our normal customer service levels and we apologise for any inconvenience caused. We’re working hard to reduce the wait time." is the only response. Please tread carefully.
After placing this review, within 2 hours Oneselect had responded to the review, after account info supplied, raised the bill and authorised refund to my account. well done Trustpilot and thankyou for speedy response (eventually) Oneselect.

Brilliant customer service and really caring for the customer. Thank you!

A fast-growing small energy supplier is facing questions over its financial health after its Dutch sister company went bankrupt and customers reported it was making sudden demands for increased payments.

One Select, based in Reading, launched early last year and has signed up about 40,000 customers through cut-price deals. Its website boasts that its team has “wide experience of gas and electricity supply” after launching Energieflex in the Netherlands in 2014, which it says is now a “major supplier”.
The Times 28th October 2018

There are 2 current officers of OneSelect Limited, A Dutch national whose country of residence is the Netherlands and the company secretary. - Companies House data

Oneselect Limited complained to Trustpilot about my publication of their Directors names and Trustpilot asked me to remove those names and I did so, but I also advised it as follows.: "I have removed the names of the two officers of the company, as you requested. However, the names of the two people I named is public information as a matter of English Law.

One bizarre aspect of Oneselect Limited's stance is that my unredacted review was published on it's own website
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Oneselect has again complained about this review – this time on the ground that it contains only limited info about its service. So here goes.

26 Sept 2018 DD @ £41 taken

30 Sept 2018 Contract Start date

12 Oct 2018 notification of purported review DD will increase to £71 a 75% increase.

13 Oct 2018 Challenge to that to Company secretary – 7 days to reply providing full particulars.

22 Oct 2018 No reply – DD cancelled

25 Oct 2018 Reply to request for full particulars – calculation arriving at £71 bears no relationship to estimated consumption or to historical consumption record held by consumer – Oneselect figures taken from “a national database”

26 Oct 2018 “Raises more questions than answers” Please further clarify e.g. what national database.?

2 Nov 2018 reply expected
24 Nov still expecting
2nd Dec - still no reply
10 Dec - firm goes bust
Advice: Anyone who believes that the firm has defrauded them, is advised to contact the police, via action fraud.

Due to my financial situation I decided to look on a comparison website to find a cheaper alternative to my current provider as my monthly payment with EDF had just skyrocketed from £62 to £97 in a month. So the only reason I was moving was to save money.

One Select came out 2nd from top but the cheapest provider didn't have a good customer service record so I chose One Select, as their tariff was coming in at £76 a month. This was perfect for me and really helped me financially at a time when I needed it.

I was with them for 3 weeks and received an email saying my monthly payment would go from £76 a month to £93 a month despite not even sending them a meter reading. I hadn't even had my first bill from them.

Obviously I was unhappy so I contacted their customer support. To cut a long story short it took me 5 emails over the space of 3 weeks to get a response and then all I received was a very uncaring email that had ignored all my concerns and questions, the main one being was I still in a cooling off period. From reading their reply it seemed like they hadn't even read my email.

I'm still yet to receive a satisfactory response but if I could leave them I would do immediately. Their complete lack of customer service is appalling and their massive increase just weeks after joining them is nothing more than theft. As I haven't given a meter reading the increase is based on nothing, as they haven't had chance yet to gauge my usage.

Please don't be tempted by their low prices, this seems nothing more than a scam to get you to join before they hike them.

And to the member of staff that reads this review. Don't respond telling me to give my details and you'll help me. I've already sent you all my information and have explained my situation in great detail, so try responding to one of the many emails I've sent you and this time please read it instead of giving a generic response that doesn't answer any of my questions or address my concerns.

Having been encouraged to join OneSelect by its previously good rating on TrustPilot, it seems they have decided to trash their own reputation.

I just received an email telling me that in order to "ensure that the balance on your account is in credit and we try and keep your credit balance to around one-month’s supply (in advance)" they are upping my monthly payment by 48%

48%!!!

To be clear, at the moment I am more than a month's payment in credit. Is my monthly energy usage going to go up by 42% over winter? I DON'T THINK SO!

Get your act together One Select - or there's 1 star review update heading your way.

UPDATE:
No reply to messages sent via email or their website. Their reply below is specious. I provide full figures for yearly use based on past actuals. I KNOW how much I consume. The OneSelect price was based on those numbers. I am currently more than one month's payment in credit. There is no reason to increase monthly payments by 48%. This is completely unethical conduct by OneSelect.

They were the cheapest on a price comparism site a couple of years ago and we made some good savings to start with. But sure enough, over time and without our energy useage or habits changing, they steadily increase prices without even telling you. It's a constant battle every month to monitor their bills, submit readings and make sure you aren't being over charged by them secretly changing your dual fuel plan to a more expensive tariff without even tell you. This month is the last straw for us. They are proposing to double our monthly direct debit which in no way reflects an increase in useage! I a nutshell, we don't trust them anymore. We spent hours on the phone to them last month and were assured we would be put on a cheaper tariff and now this month its double the amount!! Avoid at all costs, what a nightmare! Having just looked on Trustpilot there seems to be an inlfux of customers posting on here within 24 hours complaining of the same thing! It's a bit like car insurance, if you don't check or question your renewal price you get ripped off!!!!

Took a while to get through but the customer service was fabulous, sorted out my query and helped us save money too. Really nice and polite. This is our second year with OnsSelect

Was sent a new quote on my new tariff and the way its presented is that the price is actually lower than the older tariff even though the cost has gone up. Misleading to say the least and raised this as a complaint. Oneselct response = Silence. Easy resolve vote with my feet. I then get final bill and despite being in credit I can wait for over 45 minutes and maybe get through to speak to someone or send an email which will be answered in 48 hrs. So over a week has passed and raised this as a complaint.... silence. SO if you looking for customer care or communication look elsewhere

I left Oneselect on the 30th August and I am still waiting for my final bill.
I have contacted them on a regular basis and their excuse is always that they have not received my final electricity meter reading. I contacted my present supplier, who tell me that the readings were verified on the 9th September. Every time I contact Oneselect, there is a different excuse why they have not got my final readings. Possible reason is that they have about £100 of my money.

Lucky to get 2 stars..
Swapped duel fuel supplier to OS in February this year, 6 months to get the meters correctly registered meanwhile I'm paying OS and my previous supplier. Did eventually get a credit by threatening small claims court actions.
Yes I too got the obligatory money grabbing email about my monthly DD going up 17%. Not bad for a fixed price contract - ah but is the price per unit thats fixed not the cost to you I'm told.
Consider this - I supplied a 12 months useage figure to get a quote, this figure is for 12 MONTHS USE... and has been amortised to cover the high and low consumtion peroids. How simple is that.. even considering we have had the hottest summer for 40 years they still insist on putting prices up.. I know what I'll be doing in February when my contract period expires...
Providing they are still around then, check todays financial press, Dutch parent has fallen foul of the authorities over there..
In the words of Jeff Tracey - Stand by for Action....

UPDATE - 10.11.18
Oneselect have emailed me to advise my monthly DD is being reduced back to the original cost of £103 per month. Nice to see someone has made a differenece that day..

Komela was totally professional, polite, and efficient.