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Rated 1 out of 5 stars

I purchased an item on line from this company and after payment they provided a tracking email for my purchase. The item never showed up and I was unable to track the item or get in contact with them... See more

Rated 1 out of 5 stars

The product itself ain’t to bad but the customer service is absolutely horrendous trying to sort out a problem has been going on 4 weeks now with no contact number and no reply’s I’m left waiting. Don... See more

Rated 2 out of 5 stars

The website is sort of deceiving. It appears Australian (.com.au) and mentions free Australian shipping, but in reality it appears they are not more than a Chinese drop-ship company. It would be usefu... See more

Company replied

Rated 5 out of 5 stars

I have had my Powerbase 3 in 1 charger now for several months. The unit has been used every day since my purchase and there has been no evidence of malfunction or overheating at all. Until recently I... See more

Company replied

Company details

  1. Cell Phone Accessory Store

Written by the company

Our Story One Tap Wireless was founded to solve the problem of owning more than one smart device and needing them all to be fully charged - ready for a full day's work. The problem is - the inconvenience of needing multiple chargers on your bedside table or work desk to power your Smartphone, watch, and earbuds. We found that a lot of users often neglected their much-loved devices solely because of the nightmare of charging more than one device at the same time! It was also apparent that people with less precise motor skills find plugging a tiny cable into their everyday device, a bigger task than it ever should be. That's why we decided to launch our first product, the PowerBase 3-in-1 Wireless charger, which has taken the internet by storm over the last year. Our small business now has thousands of customers Australia-wide and we endeavour to release more products that improve our customers experience in their day-to-day actives. Our Vision We truly believe that as we become more and more dependent technology, wireless charging is the future of charging all smart devices. It's simply faster, more convenient, and efficient. We are also everyday users of smart devices, that's why we only offer functional products without sacrificing style, simplicity, look, and feel. Our Company Values 1. Excellent products 2. Excellent customer service 3. Excellent prices As a service provider to thousands of global customers, we uphold a responsibility to ensure that all of our customers are satisfied with their purchases and have a positive shopping experience with us. Our focus creating a happy community backed by our customer first approach to any service we provide. Thank you for visiting One Tap Wireless, we hope you had a pleasant experience!


Contact info

1.9

Poor

TrustScore 2 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love this charger

Absolutely love this charger! Delivery was good despite covid and item worked straight out of the box - charging plug is included! All that’s needed is maybe the option to switch off the little green lights - they’re really bright in a room with blackout blinds!

April 26, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Hi Wendy,

Thank you so much for your support. It makes our day to know that you love your wireless chargers :)

Thank you again for being our valued customer

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Rated 5 out of 5 stars

Bought the Quadbase-4-in-1-wireless-charger-with-magsafe

The delivery was prompt. The price was more affordable than similar products. I now only use this to charge my iPhone 13 Max and Apple watch series 7.

April 25, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Hi Son,

Thanks so much for the awesome review it means so much! It makes our day to know that you love your wireless chargers

Thank you again for being our valued customer

Rated 5 out of 5 stars

Great little bit of technology.

Love the design and it charges our 2 phones as well as my Apple Watch.

April 25, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Hi Sue,

We are so glad to hear that you love your Wireless charger!

Thanks again for being our valued customer and we hope to see you again next time.

Rated 5 out of 5 stars

Fantastic device does exactly what it…

Fantastic device does exactly what it says it does, compact enough to travel with too

April 25, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Hi Caroline ,

Thanks so much for the awesome review it means so much! It makes our day to know that you love your wireless chargers 😌

Thanks again for being our valued customer and we hope to see you again next time.

Rated 5 out of 5 stars

Powerbase 3 in 1 Charger

I have had my Powerbase 3 in 1 charger now for several months. The unit has been used every day since my purchase and there has been no evidence of malfunction or overheating at all. Until recently I only used the iwatch and iphone elements of the charger. Now I have the rechargeable airpods which means every night all three devices are placed on the powerbase. I am still getting the same powerful quick charge as before. In my opinion i believe the One Tap Wireless charger is one of the best on the market.

April 25, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Hi Wayne,

Thank you so much for your support - we are so happy to hear you love the wireless charger you have purchased :)

Thank you again for being our valued customer and we hope to see you again next time

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Rated 5 out of 5 stars

Purchased two 3 in 1 base units

Purchased two 3 in 1 base units, both charge our devices. Fast, simple and easy!

April 25, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Hi Andrew,

We are glad to hear that you love your PowerBase!

Thank you again for being our valued customer and we hope to see you again next time

Rated 5 out of 5 stars

I am very happy with the Duramor…

I am very happy with the Duramor protective watch band for my new smart watch. My apple watch looks like a shock watch, very good band. I was also happy with the customer service and delivery.

April 25, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Hi Matt,

Thanks so much for the awesome review it means so much! It makes our day to know that you love your Duramor protective watch band

Thank you again for being our valued customer and we hope to see you again next time

Rated 5 out of 5 stars

Best Protection For Apple Watch Hands Down

So about a month ago I purchased the Duramor protective band for Apple Watch because I wanted to keep my new Apple Watch nice and protected. I bought it not expecting much but It looked half decent. After I bought I had a closer look at the product page and thought that the band’s we’re going to just be cheap plastic. Then a week later it arrived and I was shocked, it was way better then I had expected, it was made with premium feeling Rubber and had lifted edges to protect the screen! I tested it by scraping it against the wall and the Watch and band were fine. Overall if your looking to protect your shiny new apple during extreme sports I recommend this product.

Thank you for reading

April 25, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Thanks so much for the awesome review it means so much! It makes our day to know that you love your Duramor protective band for Apple Watch 😌

Thank you again for being our valued customer and we hope to see you again next time

Rated 1 out of 5 stars

Terrible if you want to return!

I bought a gift from their site over the Christmas period and notified them prior to even receiving it in the post that I wanted a return. The returns process was not streamline at all and I paid the overseas postage fees to return it to China and I am still yet to receive a refund.
I would be very careful buying from this cite because I lost my money!

Update:
After this post they refunded my money.

April 21, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Hi Kristen,

We are sorry that the refund process has taken this long!

I have personally send you an email confirming that it has been approved, can you check your inbox please?

Take care,
Kelly x

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Rated 2 out of 5 stars

Website deceiving - not Australian stock, its Chinese (long shipping)

The website is sort of deceiving. It appears Australian (.com.au) and mentions free Australian shipping, but in reality it appears they are not more than a Chinese drop-ship company. It would be useful to have the country of stock on the item - I bought thinking it was Australian stock (faster delivery) only to now see its still waiting (weeks later) to leave Chinese export/customs. Don't bother buying from here if you can find a similar item on ebay that's actually stocked locally.

March 10, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Hi Nicholas,

I am so sorry to hear you have been disappointed with your OneTapWireless experience.

I completely understand why you feel this way, and we are so
disheartened we weren't able to fulfil your order quickly. We have experience higher than expected demand and some of our items are dispatched by our overseas contracted fulfilment centres.

This is definitely not an excuse and we are more than happy to credit the entire shipping costs of your items.

I have sent you an email on how to claim the credit applied to your account.

Again, we can't apologise enough for this issue.

Take care,
Kelly

Rated 1 out of 5 stars

Slow delivery, product not fit for purpose, poor customer service

It took over 6 weeks to receive my watch band.
When it finally arrived, it didn’t fit my watch. It was way too big for my 40mm watch, even though the packaging said it was for a 38mm/40mm watch.
I have followed up with customer service, and all they’ve done is delay and ask for information I’ve already provided.
I definitely would never purchase from this store again and would not recommend it.

March 7, 2022
Rated 3 out of 5 stars

Wireless charger

Service is hard to comment on as I bought this during Covid so delivery was a little slow.

Great having the charger sit nicely beside my bed. Wonderful having it there for overnight charging and ease of picking up and putting it back without cords.

Not good for a quick charge during the day - quite slow. I can't get charge into my smartwatch either as it doesn't sit flat and connect with the piece. Disappointing.

February 16, 2022
OneTapWireless logo

Reply from OneTapWireless

Hi Jo,

Thank you so much for your support - we are so happy to hear you love the wireless charger you have purchased :)

We are sorry to hear that your watch is not charging correct and that the PowerBase is charging slower than expected.

I would love to investigate this further for you. Can you please email me at customercare@onetapwireless.com.au so I can respond to you as quickly as possible?

I look forward to hearing from you :)

Take care,
Kelly

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Rated 5 out of 5 stars

ONE TAP CHARGERS

From the ordering, shipping and delivery all processes were smooth. I didn't have any spare charges and purchased a mixture of iPhone and Samsung one tap chargers for myself and visitors to my home. They have been a great purchase and very handy.

February 6, 2022
OneTapWireless logo

Reply from OneTapWireless

Hi Kathy,

Thanks so much for the awesome review it means so much! It makes our day to know that you love your wireless chargers 😌

Rated 5 out of 5 stars

PowerBase charger from OneTapWireless

I purchased the PowerBase charger from OneTap last year and just got another two this year (absolutely LOVE THEM!!) Makes it so easy to keep my bedside table clean and fresh and the customer service was really helpful 😊

January 31, 2022
Unprompted review
OneTapWireless logo

Reply from OneTapWireless

Thanks Jonny! A happy customer means a job well-done for us 😄

Rated 3 out of 5 stars

Capability did not match product description

This was purchased as a bday present for my wife and it doesn’t work for her AirPods. The information provided did say there were any technology restrictions, so now she is back to another cord for charging. Absolutely not what I wanted and leaves a bad taste in my mouth for product purchase and outcome capability.

January 21, 2022
OneTapWireless logo

Reply from OneTapWireless

Hi Paul,

We are so sorry to hear that and hope your partner still had an amazing birthday! We are definitely going to make our compatibility a lot easier to understand by creating a blog so thank you for your feedback.

We hope the PowerBase still works amazing with the other products and we are happy to provide you with a 50% discount for when you upgrade to the compatible AirPods!

Take care,
Kelly

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Rated 1 out of 5 stars

The device will not charge my watch

The device will not charge my watch. I have been trying to return for a refund .

January 20, 2022
OneTapWireless logo

Reply from OneTapWireless

Hi Sue,

I'm so sorry for the experience you have had with your watch.

Unfortunately, I wasn't able to look into this further for you due to no details being left for your review. However, I'm so sorry to hear this. I would love to look into this further for you, however!

Could you please email me at customercare@onetapwireless.com.au with the subject line 'Sue B Trustpilot'? This way I can investigate the matter further and hopefully turn your experience around.

We strive for customer satisfaction and improving overall customer experience, therefore, your feedback is extremely important to us!

I look forward to hearing from you :)

Take care,
Kelly

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