One World Shop Reviews 

174
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is straightforward to navigate and makes placing orders very simple. People also appreciate the prompt delivery service and the great care taken with packaging to ensure goods arrive safely. Consumers often highlight the wide and unique range of fair trade products available. Reviewers consistently describe the staff as friendly, helpful, and always pleasant to deal with. Buyers are thoroughly impressed by the excellent value and overall quality of the items received. Many plan to continue supporting the business and purchasing more items in the future.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, expressing general satisfaction with rapid... See more

Order

Reviewers mention positive feedback about order, noting that the website is easy to use, items arrive... See more

Service

People report positive experiences with service, noting that staff members are lovely, friendly, and helpful... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive safely packed and exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived on time, well packaged but without excess paper/cardboard and no plastic! Products are great too, have ordered several times. I did accidentally order 2 or a couple of things, but can easily... See more

Company replied

Rated 5 out of 5 stars

The website is easy to use and the ordering is simple. Each time I order the parcel is delivered promptly and always exactly as I had been expecting. The goods have always been packed expertly and the... See more

Company replied

Rated 5 out of 5 stars

One World online shop is a joy. It provides a wide range of eclectic unique fair trade products that you would struggle to find anywhere else. Excellent value for money and efficient delivery. This i... See more

Company replied

Rated 5 out of 5 stars

One World shop is a box of delights - a diverse range of beautiful, useful and different products, all doing good for the planet and people. I ordered lots of things for our fairtrade stall and peop... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We Are Social Enterprise selling fairly traded, and sustainable products from around the world. Caring for people and planet


Contact info

4.9

Excellent

TrustScore 5 out of 5

174 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(174)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

A great selection of fairtrade goods…

A great selection of fairtrade goods and gifts. Love the bamboo socks! Friendly and helpful staff. Great service. Would definitely recommend.

November 16, 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for your recommendation Belinda! - Lorna

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Rated 5 out of 5 stars

A treasure trove of ethical gifts and…

A treasure trove of ethical gifts and staples. Need a present for a foodie they have an amazing choice. Or if you want jewellery or the best socks ever. And you can be assured that everything has been sourced to meet the highest ethical standards!

November 12, 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for leaving a fab review, Sarah. - Lorna

Rated 5 out of 5 stars

Beautiful bamboo socks…

Beautiful bamboo socks arrived very quickly in sustainable packaging. Great product, fabulous service. Thank you!

November 2, 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for posting a lovely review Jennie. - Lorna

Rated 5 out of 5 stars

Very good service

Very good service. The package arrived on time, was carefully packed and the soaps are lovely. I would definitely buy from One World Shop again.

October 21, 2020
Unprompted review
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Reply from One World Shop

The soaps are one of our best selling products, I love them too. Thanks for leaving a brilliant review. - Lorna

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Rated 5 out of 5 stars

Extremely prompt service

Extremely prompt service - lovely soap bars beautifully and sustainably packaged in paper bags and cardboard box. A pleasure to deal with.

October 19, 2020
Unprompted review
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Reply from One World Shop

Thanks for posting a lovely review Catherine, I'm happy you appreciate our efforts!

Rated 5 out of 5 stars

First visit

Bought a lovely little book called "An ABC of equality" for my son's third birthday present. It came in record time, well packaged. I look forward to supporting this lovely business again x

October 16, 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks Roisin, it's a brilliant book. I hope he learns a lot from it!
- Lorna

Rated 5 out of 5 stars

Friendly staff

Friendly staff, great service, beautiful and unique ethically traded crafts and foods.

October 11, 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks Ana, that's very kind of you! - L

Rated 5 out of 5 stars

Thank you!

Whenever I go to Edinburgh for a weekend, I always make a point of going here, browsing and shopping in this beautiful shop.
On my last visit, I asked for an item in a certain colour, which they actually didn't have in the shop at that time, but the staff went out of their way to help, order it in specially and (long after I had thought a friend had gone in to collect the item, but hadn't), the staff very kindly went out of their way again, to phone me and arranged for it to be delivered - thank you! Appreciated.
Great shop, fairtrade and kind staff....
Catriona (from Inverness)

April 6, 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for your lovely review, Catriona. Hope you can pop back into the shop soon.
- Lorna

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Rated 5 out of 5 stars

Beautiful essential products

Beautiful products. No trouble finding and ordering what I was looking for. Have become a repeat customer and goods have always been very promptly delivered...no mean feat in a global pandemic! We all need soap - so let's have the good stuff! Glad to be able to get it (and send it on to others).

March 30, 2020
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for taking the time to leave us a great review Tara.
- Lorna

Rated 3 out of 5 stars

Some trouble ordering item on-line

Some trouble ordering item on-line. Not an easy website to use. Also I did not receive an email confirming despatch with tracking number so I was unable to track package. I still don't know if the package (a birthday present for someone) was delivered on time.

November 7, 2018
Unprompted review
One World Shop logo

Reply from One World Shop

Sorry you had issues with our website and tracking. We aren't always able to provide a tracking code but if it's a requirement let us know next time and we will upgrade your order so that we can track it.
Thanks for taking the time to post a review!
- Lorna

Rated 5 out of 5 stars

Incense sticks.

Excellent communication,rapid delivery.Highly recommended.

November 6, 2018
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks John!

Rated 5 out of 5 stars

Turned up on time and well packed

Turned up on time and well packed. Minimal packaging used. Very well made product and just what I needed.

August 10, 2018
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for posting a review Tony! Appreciated
- Lorna

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Rated 5 out of 5 stars

Excellent service

Easy ordering. Very reasonable delivery charge. Arrived when they said it would

July 28, 2018
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks Valerie, we try to keep it fair for everyone - not just the producers!
- Lorna

Rated 4 out of 5 stars

Always have orders ready

Always have orders ready . No errors . Good range of goods . Not so keen on parking for order collection

July 5, 2018
Unprompted review
One World Shop logo

Reply from One World Shop

Very late reply, but thanks for posting a review Pamela! Unfortunately we don't have much control over the parking situation but there's at least a loading bay outside the shop. - Lorna

Rated 4 out of 5 stars

Bought four pairs of socks

Bought four pairs of socks. They arrived very promptly and are just what I wanted. I would have preferred a bit more choice though. I do not wear pink socks or socks with animals on or "pretty, pretty" socks so there was not much choice for me. However the quality of the socks is excellent.

June 17, 2018
Unprompted review
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Rated 4 out of 5 stars

Too much packaging

I am very pleased with the item I bought and the speed with which it was delivered - very efficient. However, the 34cm x 221cm packaging for a very small item was wasteful of resources... and your money - though I accept that sometimes smaller packing envelopes may be out of stock.

June 11, 2018
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for leaving a review, Janine. We prefer to use recyclable packaging, so I wouldn't think of it as being wasteful of resources not having in many sizes of envelopes. I hope you'll reuse it too :)

I'm really happy you're pleased with the item - our producers will appreciate the effort you've made to choose a fair trade product.

Cheers - Lorna

Rated 4 out of 5 stars

Generally good, could do better environmentally

Arrived in good time, was as described/pictured. They use what appears to be plastic packaging (bubble wrap and tape) though, which is not sustainable.

February 28, 2018
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for your review Rosie! We reuse as much of our packaging and generally only buy new packaging that is recyclable where possible although find that unfortunately, bubblewrap is an item we need to purchase to make sure our products don't get damaged.
This is something we're working on so I'm glad to hear that it is something our customers want more of from us.
- Lorna

Rated 5 out of 5 stars

All good

Nice range of jewellery all delivered on time.

February 22, 2018
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks Jane!

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