One World Travels UK Reviews 

657
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and efficient throughout the planning stages of their trips. Consumers note that the booking process is quick, smooth, and entirely stress-free, which helps them secure amazing holiday deals effortlessly. People frequently mention that representatives go above and beyond to answer questions and tailor packages to individual needs. Some reviewers were not happy with the communication after booking, noting slow responses, conflicting answers, or unresolved issues when things went wrong. A few individuals also felt that customer service fell short of expectations when they needed urgent assistance with pending refunds or changes.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpful and professional... See more

Holidays

Consumers find holidays to be a wonderful experience, frequently highlighting the stress-free booking process... See more

Service

Clients share positive opinions on service, noting that agents are attentive, polite, and efficient in... See more

Booking process

Reviewers highlight positive aspects of booking_process, describing it as quick, stress-free, and supported... See more

Customer service

People report positive experiences with customer service, noting that the team is professional, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication has been brilliant from start to finish. Ive never booked with any other company than Tui I havent been on my holiday yet but everything's been sent over in plenty of time and Martin W... See more

Rated 5 out of 5 stars

We are a very indecisive family and have flitted between various different holidays this year - all at last minute (we finally booked yesterday and we fly in a week). Our agent (Ruby Elliot) has been... See more

Rated 5 out of 5 stars

Just want to say a big thankyou to Peter Kennedy from OWT for arranging our amazing holiday to Thailand. He was helpful patient and kind throughout! He answered all my questions promptly although I m... See more

Rated 5 out of 5 stars

I have had the absolute pleasure of the help from Jordan Parker. He has kindly organised a 3 night trip to Krakow for myself and my son in a few weeks time and he has been professional and got us a gr... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator
  4. Tourist Information Center
  5. Travel Aggregator

Written by the company

At Oneworldtravel UK, we don’t just plan vacations—we design extraordinary experiences that inspire, delight, and stay with you for a lifetime. Whether it’s uncovering hidden gems, indulging in luxury escapes, or embarking on life-enriching adventures, we tailor every detail to turn your travel dreams into reality. Let us take the stress out of planning so you can focus on what truly matters: creating memories that last forever. Proudly part of OWT Group Ltd


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

657 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(657)

307 reviews in the last 12 months

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Rated 5 out of 5 stars

Review: 5 Stars – Seamless Family Holiday in Phuket thanks to Jordan!

We just returned from a 10-night family holiday to Thailand, and it was perfection from start to finish. A huge thank you to our agent, Jordan, who was instrumental in making this trip a success.
Accommodation: Le Méridien Phuket Mai Khao Beach Resort
Jordan booked us into the 5-star Le Méridien Phuket Beach Resort, and it was stunning. Traveling as a family of four, we loved having access to their private beach—it felt like our own secluded paradise. The location was the perfect balance: quiet and luxurious for relaxing, yet close enough to Patong Beach whenever we wanted to dive into the shopping and vibrant nightlife.
Why Jordan is the best:
• Always Available: Jordan was incredibly supportive throughout the entire process. He was always quick to respond and felt like he was "on call" whenever we had a question.
• Expert Planning: He secured us great flights and high-quality rooms that suited a family perfectly.
The Verdict
Honestly, 10 days wasn't enough! There was so much to see and do, and Jordan made sure we didn't waste a second of it. If you want a stress-free, high-end travel experience, I highly recommend booking through him. We will definitely be back!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Jordan Parker was extremely helpful…

Jordan Parker was extremely helpful with our Disneyland Paris holiday. He was friendly, professional, and made the whole process easy and stress-free. Thanks to his support!Looking forward to our Holiday!

January 8, 2026
Unprompted review
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Rated 1 out of 5 stars

This company has the worse service ever…

This company has the worse service ever
They lie about then booking tickets what happened is full payment was due I there messed us about for weeks and when full was requested the price had gone up by neatly £500 so we asked why and the extra cost was that the airline prices had gone up
So we asked how can go up when we booked the flights they also changed the fright to a no stop flight to a 1 stop flight and that’s not what we asked for so we said book the right flight and would pay
That night they spoke to me and asked me to pay there als gave me the flight details and the booking reference my pattern said she didn’t fell right about this so she checked the booking reference and it don’t exist at that point we lost all trust in them so asked for our money back it took 8 months for them to repay it and promised several time promised to pay it the last thing they did was to try and blackmail me saying if I don’t remove my reviews they would not pay me back

Kevin

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ruby Elliott has been extremely helpful…

Ruby Elliott has been extremely helpful and busy looking at various options for our honeymoon. Her knowledge has been great and although not booked with her this time will consider them for our next vacation, would strongly recommend

December 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Martin Wolfe was absolutely fantastic…

Martin Wolfe was absolutely fantastic from start to finish. He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to understand exactly what we were looking for and made everything feel easy and stress-free. His communication was clear, prompt, and friendly, and he went above and beyond to make sure every detail was covered.

Thanks to Martin, our travel experience was smooth, well organised, and enjoyable. I wouldn’t hesitate to recommend him to anyone looking for excellent service and genuine care. A real credit to the company 🙂

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

I got in contact with Martin Wolfe…

I got in contact with Martin Wolfe through Facebook regarding a quote on a trip with family. He was extremely helpful and efficient with coming back to me on price. It is a booking for a party of 10, and his ideas and suggestions were fantastic. I haven’t book with them yet as I have to talk to family about it. If you’re thinking of a holiday definitely get in contact with him. Regards Mary Mallin

December 29, 2025
Unprompted review
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Rated 5 out of 5 stars

I had a great experience with One World…

I had a great experience with One World Travels UK. Ruby Elliot was very kind, extremely helpful, and always available to answer all my questions. She really took the time to understand what I was looking for and helped me find a holiday that truly suits me. I really appreciate her support and professionalism. Highly recommended!

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Family holiday to Thailand

Ruby Elliot was super helpful in helping us to find the perfect family holiday to Thailand. She took our wishlist into consideration, made tweaks to the itinerary and hotel choices upon request and brought it in on budget.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

I received Ruby Eliot contact about a…

I received Ruby Eliot contact about a travel which I am looking forward to do. She was very helpful and is willing to assist me in anything I need to make it happen. I’ve not decided yet, because I just started my search, but so far she has been doing a great job.

December 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Jordan Parker EuroDisney

Jordan Parker sorted out holiday to EuroDisney for Xmas and we had a wonderful time! Jordan msgd loads- even when we were out there- to make sure everything went to plan.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

I reached out to One World after seeing…

I reached out to One World after seeing an advert on Fb. I filled a form requesting more info. Ruby responded promptly to my request and provided me all the information and was very patient and friendly. I am yet to use the travel package from this company but with people like Ruby on board, Im sure it will be a good experience.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

My experience was great the lady was…

My experience was great the lady was very kind and very helpful will be getting in contact with Ruby Elliott as soon as my holidays dates are ready thankyou very much Ruby Elliott was very polite and helpful

December 20, 2025
Unprompted review

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