Online Cigars Reviews 

803
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting that cigars arrive in perfect, fresh, and authentic condition. Many people highlight the fast and efficient delivery service, with orders frequently arriving quickly and well-packaged. Consumers also appreciate the advantageous and reasonable pricing, finding great value, which leads many to express their intent to purchase again. However, some people were dissatisfied with order fulfillment, reporting that parcels were not received or remained stuck in transit. A few other people also felt that customs issues, such as packages being held or incurring unexpected taxes, created problems. Additionally, some reviewers noted specific product quality not meeting expectations and experienced communication issues regarding order status or pricing.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the excellent condition, quality, and... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the fast delivery times and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive... See more

Quality

People report positive experiences with quality, with many consumers praising the excellent condition and... See more

Price

Customers consistently note positive experiences with price, frequently praising the great prices, excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local

Rated 5 out of 5 stars

I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more

Rated 5 out of 5 stars

I have to say my first experience with Online Cigars has been superb. Rachel & Ruth answered my email questions immediately and gave me updates throughout my delivery to Dubai. I cant recommend Online... See more

Rated 5 out of 5 stars

Without fail Online Cigars shines consistently with product quality and delivery. Even with any cost involved for delivery services it's worth every penny as long as it shows up ....

Company replied


Company details

  1. Cigar Shop

Written by the company

Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

803 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(803)

137 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

UK’s best kept secret

From the UK it’s hard to find great deals on cigars, that is until I stumbled on these guys and wow my humidor is now packed with Oliva, RP’s,Brick House to name a few all at reasonable prices. Delivery is fast and well packaged with boveda inside to help on the way. My enquiries are dealt with swiftly especially by Rachel. All in all I totally recommend this company.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Go to cigar shop now

Have ordered several times now and the service has been great. Cigars are always very very well packed. Plus if you have any questions, they reply right away. I won't buy anywhere else now.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

The cigar quality is awesome

The cigar quality is awesome
They arrived when they said they would

The packaging could have been better
They wrapped all the cigar boxes together, threw in a tiny Boveda pack in the middle and shoved all that into a shipping box.
Everything arrived in perfect condition but the aesthetics could have been better

February 20, 2026
Rated 1 out of 5 stars

Placed my order from within 2 months…

Placed my order from within 2 months till now i did not recieved the order.
After tracking it for 2 months the order still stop in netherland
I contacted CS to ask them to cancel the order and refund my money
CS hold me till retutn back the order which can not make anything to move it !!!
This is very negative experinse and very bad policy and reactions from this orgnization

January 13, 2026
Online Cigars logo

Reply from Online Cigars

Hi, thank you for the review, I can see your order has been refunded. I would appreciate you updating your review. Thanks in advance.

Rated 5 out of 5 stars

I started to look at online cigars at…Start of 2026

I started to look at online cigars at the start of this year, and have since made two orders with them.The website is very informative and easy to navigate . The range of cigars is huge and the prices are very good. As I live in the UK there is duty to pay before delivery is made. But even with this added cost it is still much cheaper than UK prices without compromising quality, Thank you all at online cigars.

February 17, 2026
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service and amazing range of cigars at great prices .Ive used online cigars several times now and never been let down i have full confidence in their service.

February 16, 2026
Rated 5 out of 5 stars

Online-cigars.com is my go to vendor

Online-cigars.com is my preferred online cigar retailer. They ship in two days from order date. They respond to inquiries promptly. They deal with issues professionally and their products are 100% legit.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

HUGE DISAPPOINTMENT

I WAS A REGULAR CUSTOMER OF THE COMPANY AND ABSOLUTELY SATISFIED OF THEIR PERFORMANCE AND PROFESSIONAL WORK.
BUT MY LATEST ORDER FROM THEM MADE ME DEEPLY UNHAPPY AND DISAPPOINTED,MAINLY BECAUSE OF THEIR SPANISH CARRIER COMPANY CORREOS.
I ORDERED A BOX OF PADRON IN EARLY DECEMBER AND EXPECTED TO RECIEVE IT FOR NEW YEAR CEREMONY,BUT UNFORTUNATELY I DID NOT RECIECVE THE PARCEL NEITHER FOR NEW YEAR NOR TILL NOW.
I WENT TO THE POST OFFICE PERSONALLY AND EMAILED THEM BUT NO CLARIFICATION CAME.
LATER I WROTE TO COMPANY,S CUSTOMER SERVICE,THEY EXPRESSED THEIR SURROW AND PROMISSED TO PURSUIT THE PROBLEM.
2 DAYS AGO AFTER 49 DAYS AFTER ARRIVAL OF PARCEL TO LOCAL POST OFFICE,I ASKED TO REFUND MY ORDER IN THEIR ACCOUNT IN ORDER TO PURCHASE ANOTHER ITEM FROM THEM,BUT STILL I HAVE NOT RECIEVED ANY REPLY FROM THEM.
SO, I AM THINKING TO CHANGE MY COMPANY AND BUY FROM OTHER ONLINE CIGAR SHOPS.

December 20, 2025
Unprompted review

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