Online Cigars Reviews 

805
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of products, highlighting fantastic and reasonable prices. Many appreciate the fast and efficient delivery service, noting items arrive well-packaged and in impeccable condition. The overall ordering process is frequently described as smooth, supported by friendly and helpful communication. Conversely, a small portion of people felt that orders were not received or were delayed by customs, sometimes incurring unexpected high import duties. Some also reported issues with order processing, such as being double-charged or asked for additional payment post-invoice, coupled with a lack of clear communication.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the excellent quality of the cigars,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting positive outcomes such as quick... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great prices, fantastic prices,... See more

Quality

Customers had positive experiences with quality, consistently praising the top-notch and excellent quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local

Rated 5 out of 5 stars

I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more

Rated 5 out of 5 stars

Good quality, promptly delivered, good quality cigars, inexpensive prices and very friendly service. I have had two orders thus far and I was happy with both!

Rated 5 out of 5 stars

Great and so easy to deal with. I ordered a box of Perdomo it arrived within a week. Very well packaged at a brilliant price and no customs fees. Any questions are quickly answered. Great choice of... See more


Company details

  1. Cigar Shop

Written by the company

Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

805 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(805)

116 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Put your concerns behind you with Online Cigars!

Have to say, one began with trepidation, as one would with cigars and most unfamiliar ecommerce sites. Well, my concerns are now in my rear view…not only did I receive the cigars in 10 days flat, they were delivered in impeccable condition with the cigars ready to smoke!

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Nice products

Thank's for nice delivery, and thank's ONLINE.CIGARS

August 14, 2025
Online Cigars logo

Reply from Online Cigars

Thank you so much for your kind words and support!

Rated 5 out of 5 stars

Great Cigar Shop

The parcel was sent promptly, well-packaged, and quick international shipping. The cigars were excellent quality too. I'll be buying from Online Cigars again soon.

August 19, 2025
Online Cigars logo

Reply from Online Cigars

We’re grateful for your review and your continued trust!

Rated 5 out of 5 stars

Great

Great value for price

August 9, 2025
Online Cigars logo

Reply from Online Cigars

Your trust means a lot, thank you for choosing us!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Great prices as always. Brilliant delivery time. Thank you online cigars, as always

August 14, 2025
Online Cigars logo

Reply from Online Cigars

Thank you for being a valued customer, we appreciate you!

Rated 5 out of 5 stars

I absolutely love Online Cigars

I absolutely love Online Cigars. This is my second order and it arrived quickly and it great condition just like the last one. I will be placing many more orders in the future.

August 25, 2025
Unprompted review
Online Cigars logo

Reply from Online Cigars

Thank you for your kind review!

Rated 5 out of 5 stars

Online Cigars shines…

Without fail Online Cigars shines consistently with product quality and delivery. Even with any cost involved for delivery services it's worth every penny as long as it shows up ....

August 7, 2025
Online Cigars logo

Reply from Online Cigars

We really appreciate your feedback!

Rated 5 out of 5 stars

Another seamless delivery today

Another seamless delivery today. Delivered one week after purchase! Unbelievable service. Thanks guys and I’ll be ordering again very soon. This time it got through customs which is an additional bonus ;)

August 22, 2025
Unprompted review
Online Cigars logo

Reply from Online Cigars

Your support means a lot, thank you!

Rated 5 out of 5 stars

Great

Great, fast international shipping

July 31, 2025
Online Cigars logo

Reply from Online Cigars

We’re grateful for your review!

Rated 5 out of 5 stars

Excellent cigars

Excellent cigars, first class delivery time and great price point. Had around 200 so far and all been excellent.

July 29, 2025
Online Cigars logo

Reply from Online Cigars

Thanks for trusting us!

Rated 5 out of 5 stars

Great experience

Great experience. Wish to have more promotion on mini cigar.

July 29, 2025
Online Cigars logo

Reply from Online Cigars

We appreciate your kind words!

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