Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local
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I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more
I have to say my first experience with Online Cigars has been superb. Rachel & Ruth answered my email questions immediately and gave me updates throughout my delivery to Dubai. I cant recommend Online... See more
Without fail Online Cigars shines consistently with product quality and delivery. Even with any cost involved for delivery services it's worth every penny as long as it shows up ....
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Company details
Written by the company
Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Contact info
Embrach-Embraport Freeport, 8424, Zurich, Switzerland
- hello@online-cigars.com
- online-cigars.com
4.4
Excellent
803 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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A Great company serving cigar lovers…
A Great company serving cigar lovers variety of cigars with quick delivery .
July 12, 2025
Reply from Online Cigars
Your satisfaction is our priority, thanks!
Reply from Online Cigars
We’re happy you had a great experience!
I use this company quite a bit
I use this company quite a bit, quick and reliable service and cigars are always in good condition, online cigars are also great value good company.
August 5, 2025
Unprompted review
Reply from Online Cigars
We’re grateful for your review — thanks for sharing your experience!
Reply from Online Cigars
Thanks for sharing your positive experience with us!
Misleading Pricing and Poor Order Handling
I placed an order (#000056794) with Online-Cigars on August 3, 2025. One of the cigars—AJ Fernandez Blend 15 Toro—was clearly listed at $0 on their website, and this pricing was confirmed in the invoice I received.
However, the order was placed “On Hold” with no explanation. After I contacted customer service, I was told it was a “checkout glitch” and asked to pay for the cigars that were shown (and invoiced) as free.
This feels misleading and unprofessional. I placed the order in good faith, based on the pricing publicly shown on their site. The company chose not to honor it, instead asking for more money after the fact—despite providing me with an official invoice confirming the price.
Customer communication was also lacking, and I had to follow up myself to even find out why my order wasn’t progressing.
Online-Cigars claims to be “the world’s greatest cigar store,” but this experience has left me with serious doubts. I won’t be ordering again.
August 6, 2025
Unprompted review
Reply from Online Cigars
Hi, I am sorry for the issue with your order, as we've not heard back from you, your order has been refunded. Sorry for any disappointment or inconvenience. Let me know if you need anything else.
Fast shipping and perfect delivery!
July 14, 2025
Reply from Online Cigars
Your feedback means a lot to us. Thank you!
Super fast and reliable seller.
Super fast and reliable seller. Authentic and high quality merchandise. Can recommend.
July 3, 2025
Reply from Online Cigars
Thank you so much for your kind review!
What's not to like re: cigar online purchases
The product is packed ensuring it arrives in suburb condition. There communication is excellent and you are always aware of what is happening. The orders are acted upon instantly. The prices are exceptional, as I have researched cigars online for the best value and experience. Highly recommend, enjoy your cigars and this company
July 4, 2025
Reply from Online Cigars
We really appreciate your great feedback!
Reply from Online Cigars
So glad you had a good experience with us.
Reply from Online Cigars
Thanks a ton for your support!
Great experience
The product was delivered quickly, well packaged, and arrived in good condition
July 7, 2025
Reply from Online Cigars
It means a lot to hear that—thank you!
Reply from Online Cigars
Thanks for taking the time to share your thoughts.
Great price and fast shipping
Great price and fast shipping to Australia
Thanks Online cigar team
Can’t wait to order more!
July 7, 2025
Reply from Online Cigars
Appreciate the kind feedback—thank you!
Reply from Online Cigars
We're happy to hear you’re satisfied!
Can't go wrong with Online-cigars
Cigars arrived in great condition. Great communication and fast shipping as always.
July 4, 2025
Reply from Online Cigars
Your review made our day!
Reply from Online Cigars
So pleased you had a great experience.
Reply from Online Cigars
We truly value your feedback.
Reply from Online Cigars
A big thank you from our team!
Reply from Online Cigars
You’ve made our day—thanks!
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