Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local
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Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Contact info
Embrach-Embraport Freeport, 8424, Zurich, Switzerland
- hello@online-cigars.com
- online-cigars.com
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Replied to 68% of negative reviews
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Rep failed ignored details in my email twice.
My first order went through perfectly; I had put discrete packing in the comments and sure enough it got here.
On the 2nd time the ordering system would not accept my order, so a rep had to put it through for me, and on 2 emails i asked for comments "discrete packing" to go with my order, but that didn't happen and that request was ignored in the reply on 2 occasions. In any case the order did not arrive and customs are now asking me for $750 in tax on the tobacco because Australia is so anal about it. Not happy.

Reply from Online Cigars
super fast service fantastic quality…
super fast service fantastic quality best prices truly unbeatable service

Reply from Online Cigars
good deals and well looked after when shipped
decent deals, good delivery (although pretty expensive if youre not paying £200+) well packaged and protected.
probably will be ordering again when i see some other sticks i like at a good price

Reply from Online Cigars
Effortless Experience
Effortless Experience: User-friendly interface for seamless browsing and ordering.
Lightning-Fast Shipping: Reliable logistics ensure your orders arrive on time, every time.
Premium Packaging: Products are meticulously packed to guarantee perfect condition upon delivery.
Responsive Support: Our team is always ready to assist you promptly.
100% Safe & Trusted: A secure platform with verified transactions for your peace of mind.
Highly recommended for anyone in need of quality and efficiency!

Reply from Online Cigars
Only 1/4 of my order arrived
Only 1/4 of my order arrived. I still had to pay insane duties for the whole order. Took customer service 2 or 3 days to respond. They said they'd dispatch my order right away, but I'm still waiting. Considering how much of a hassle it is and how expensive duties are into my country, things like this really should not happen.

Reply from Online Cigars
Duty is always charged
Customer service is fantastic, always quick to respond. Have never received an order without having to pay duty though as they use parcel force.

Reply from Online Cigars
Great operation
A good selection of premium products at a very reasonable price, well packaged and delivered promptly and in very good condition. UK customs seem alive to the deliveries, though - expect to pay the duty.

Reply from Online Cigars
Great Quality!
The service and the products are excellent, very quick customer support resource and fast delivery.

Reply from Online Cigars
I ordered cigars worth £115 and…
Great company fast delivery and always there if you have an enquiry, I ordered cigars worth £115 and Parcelforce wanted to charge £360 to delivery them.
I sent them back shame

Reply from Online Cigars
Order instructions
If online cigar can follow the instructions not to open the cigar box, this will help to give a 5 stars. Otherwise, everything is excellent.

Reply from Online Cigars
James
James, is a great guy and very responsive. Always on top of things and a great experience all around

Reply from Online Cigars
Excellent service
Excellent service and good choice of cigars at great prices, unfortunately this time got stuck at customs in the UK and had to incur the extra charges.

Reply from Online Cigars
Happy with my order, I ordered more
Legit site but I still got hit with customs fee, not their fault to be honest.
If you are buying to UK you should budget for customs import fees

Reply from Online Cigars
I've been ordering to Saudi Arabia for…
I've been ordering to Saudi Arabia for a few years now and they have been excellent. Only once has a shipment been returned from customs with which a refund was dealt with very promptly.
Cigars are well priced and always arrive well packaged.

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Reply from Online Cigars
Everything was perfect y’all are just…
Everything was perfect y’all are just too damn expensive

Reply from Online Cigars
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