Online Cigars Reviews 

805
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting that cigars arrive in perfect, fresh, and authentic condition. Many people highlight the fast and efficient delivery service, with orders frequently arriving quickly and well-packaged. Consumers also appreciate the advantageous and reasonable pricing, finding great value, which leads many to express their intent to purchase again. However, some people were dissatisfied with order fulfillment, reporting that parcels were not received or remained stuck in transit. A few other people also felt that customs issues, such as packages being held or incurring unexpected taxes, created problems. Additionally, some reviewers noted specific product quality not meeting expectations and experienced communication issues regarding order status or pricing.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the excellent condition, quality, and... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the fast delivery times and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive... See more

Quality

People report positive experiences with quality, with many consumers praising the excellent condition and... See more

Price

Customers consistently note positive experiences with price, frequently praising the great prices, excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local

Rated 5 out of 5 stars

I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more

Rated 5 out of 5 stars

I have to say my first experience with Online Cigars has been superb. Rachel & Ruth answered my email questions immediately and gave me updates throughout my delivery to Dubai. I cant recommend Online... See more

Rated 5 out of 5 stars

Without fail Online Cigars shines consistently with product quality and delivery. Even with any cost involved for delivery services it's worth every penny as long as it shows up ....

Company replied


Company details

  1. Cigar Shop

Written by the company

Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

805 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(805)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rep failed ignored details in my email twice.

My first order went through perfectly; I had put discrete packing in the comments and sure enough it got here.
On the 2nd time the ordering system would not accept my order, so a rep had to put it through for me, and on 2 emails i asked for comments "discrete packing" to go with my order, but that didn't happen and that request was ignored in the reply on 2 occasions. In any case the order did not arrive and customs are now asking me for $750 in tax on the tobacco because Australia is so anal about it. Not happy.

April 16, 2025
Online Cigars logo

Reply from Online Cigars

Thanks for the review, but we kindly ask you reconsider this review. All parcels are shipped discreetly, in the exact same way. We do not have variations to our packaging methods. Stating a rep ignored your details or did not follow your requests is simply not true. I feel your frustrations are more with Australian customs, and therefore ask you to kindly reconsider your review. Thanks in advance.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, genuine product everything great

April 11, 2025
Online Cigars logo

Reply from Online Cigars

Thanks so much for your review! We truly appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

super fast service fantastic quality…

super fast service fantastic quality best prices truly unbeatable service

April 16, 2025
Online Cigars logo

Reply from Online Cigars

Thank you for the amazing feedback! We're so glad you're happy with the service and quality — we truly appreciate your support!

Rated 5 out of 5 stars

good deals and well looked after when shipped

decent deals, good delivery (although pretty expensive if youre not paying £200+) well packaged and protected.

probably will be ordering again when i see some other sticks i like at a good price

April 9, 2025
Online Cigars logo

Reply from Online Cigars

Thanks for your review! Glad to hear you were happy with the packaging and delivery. We’ll keep working on offering the best value possible!

Rated 5 out of 5 stars

Effortless Experience

Effortless Experience: User-friendly interface for seamless browsing and ordering.

Lightning-Fast Shipping: Reliable logistics ensure your orders arrive on time, every time.

Premium Packaging: Products are meticulously packed to guarantee perfect condition upon delivery.

Responsive Support: Our team is always ready to assist you promptly.

100% Safe & Trusted: A secure platform with verified transactions for your peace of mind.

Highly recommended for anyone in need of quality and efficiency!

April 14, 2025
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Reply from Online Cigars

Thanks so much for the great review! We're thrilled to hear you’re happy with the speed, packaging, and support. Your trust means a lot — we truly appreciate the recommendation!

Rated 2 out of 5 stars

Only 1/4 of my order arrived

Only 1/4 of my order arrived. I still had to pay insane duties for the whole order. Took customer service 2 or 3 days to respond. They said they'd dispatch my order right away, but I'm still waiting. Considering how much of a hassle it is and how expensive duties are into my country, things like this really should not happen.

April 11, 2025
Online Cigars logo

Reply from Online Cigars

Hi, your order was already dispatched, please check your spam or junk folder, we will resend your tracking information.

Rated 3 out of 5 stars

Duty is always charged

Customer service is fantastic, always quick to respond. Have never received an order without having to pay duty though as they use parcel force.

April 11, 2025
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Reply from Online Cigars

Thank you for your feedback! We're glad you're happy with our service. We understand the duty charges can be frustrating, but we're doing our best to ship in the most efficient way possible. We appreciate your understanding.

Rated 4 out of 5 stars

Great operation

A good selection of premium products at a very reasonable price, well packaged and delivered promptly and in very good condition. UK customs seem alive to the deliveries, though - expect to pay the duty.

April 4, 2025
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Reply from Online Cigars

Thanks for the review!

Rated 5 out of 5 stars

Great Quality!

The service and the products are excellent, very quick customer support resource and fast delivery.

April 11, 2025
Online Cigars logo

Reply from Online Cigars

Thanks so much for the great review!

Rated 4 out of 5 stars

I ordered cigars worth £115 and…

Great company fast delivery and always there if you have an enquiry, I ordered cigars worth £115 and Parcelforce wanted to charge £360 to delivery them.
I sent them back shame

April 9, 2025
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Reply from Online Cigars

Thanks for the review :)

Rated 4 out of 5 stars

Order instructions

If online cigar can follow the instructions not to open the cigar box, this will help to give a 5 stars. Otherwise, everything is excellent.

April 2, 2025
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Reply from Online Cigars

Sorry your cigars were opened and checked, we'll ensure they arrive how you want them to next time.

Rated 5 out of 5 stars

Brilliant.!

Brilliant.!
Very fast delivery.
Great prices.

April 7, 2025
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Reply from Online Cigars

Thanks for the great review!

Rated 5 out of 5 stars

James

James, is a great guy and very responsive. Always on top of things and a great experience all around

March 31, 2025
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Reply from Online Cigars

This is a fake review aimed at attacking our business, we have reported it.

Rated 5 out of 5 stars

Excellent service

Excellent service and good choice of cigars at great prices, unfortunately this time got stuck at customs in the UK and had to incur the extra charges.

March 28, 2025
Online Cigars logo

Reply from Online Cigars

Thank you for the kind words! We're glad to hear you’re happy with the cigars and prices. We’re sorry about the customs issues, and we appreciate your understanding. Hopefully, your future orders will go smoothly!

Rated 4 out of 5 stars

Happy with my order, I ordered more

Legit site but I still got hit with customs fee, not their fault to be honest.

If you are buying to UK you should budget for customs import fees

March 28, 2025
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Reply from Online Cigars

Thank you for your review and understanding! Customs fees can be unpredictable. We appreciate your feedback, and we’ll always strive to provide the best service.

Rated 5 out of 5 stars

I've been ordering to Saudi Arabia for…

I've been ordering to Saudi Arabia for a few years now and they have been excellent. Only once has a shipment been returned from customs with which a refund was dealt with very promptly.
Cigars are well priced and always arrive well packaged.

April 15, 2025
Unprompted review
Online Cigars logo

Reply from Online Cigars

Thanks for the great review, hope you continue to enjoy our service :)

Rated 5 out of 5 stars

Superb cigars

Superb cigars, superb customer service, completely delighted!

March 19, 2025
Online Cigars logo

Reply from Online Cigars

Thanks for the kind words!

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