onlinecouplescounselling.com Reviews 

123
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their empathetic, non-judgmental, and insightful approach, often highlighting their ability to create a safe and supportive environment. Many people felt genuinely heard and understood, which allowed them to open up and effectively address their concerns. The service provided is frequently described as professional, effective, and highly structured, offering practical guidance and strategies that lead to clarity and progress. Reviewers highlight significant improvements in communication skills and relationships, resulting in positive and lasting changes in their lives, often feeling more confident and equipped to handle future challenges.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, competence, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing gratitude for the exceptional and... See more

Customer service

Users describe positive interactions with customer service, highlighting that they felt heard and understood... See more

User experience

Consumers report positive experiences, highlighting a sense of continuity, purpose, and progress in their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both my partner and I (who don't agree on much!) really liked Daniel Saccochio's approach. Daniel is good at reading between the lines and bringing unsaid things out into the open. He helped us have m... See more

Rated 5 out of 5 stars

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each ot... See more

Company replied

Rated 5 out of 5 stars

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at eas... See more

Company replied

Rated 5 out of 5 stars

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

Company replied


Company details

  1. Marriage Counselor

Written by the company

We are one of the UK’s largest and most trusted providers of online relationship counselling. Whether you're feeling disconnected, arguing more than usual, or simply struggling to communicate. We offer professional support for every kind of relationship — for couples and individuals. Whatever your situation, you are not alone. All of our couple therapists are fully qualified, highly experienced, and hand-picked for their warmth and down-to-earth approach. With guaranteed appointments, instant online booking, and sessions available seven days a week (8.00am–9.00pm), we’ve made it easy to get the help you need, when you need it. You can choose to speak to someone as a couple or on your own — all from the comfort and privacy of your own home. We’ve helped thousands of people feel heard, supported, and more connected. If you're wondering whether couples counselling could help, we are here to make the first step feel simple.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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4.9

All reviews

(123)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and effective

If it wasn't such a simple business model and easy to book, we would have never got couples' counselling. Overall, it was a good experience and it gave us a good understanding of our own and each other's behaviours and adopt better ways of communication. It will take time but we made a good start.
Trish is very experienced, patient and made good observations to help us move forward. Thank you Trish and fingers crossed that we will continue on this track. If we cannot, we know where to come for help and support.

December 15, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Hello, thank you so much for such comprehensive review of Trish and also of our service. It is much appreciated. It's great to hear that Trish helped you moved forward more positively : - )

Kind regards
Sian Jones

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Rated 5 out of 5 stars

Highly recommend counselling if you’ve never tried before

Kay

This is the first time I’ve had counselling. It was nice to do with my husband so you can experience it with someone else because I wasn’t sure what to expect. Kay is very friendly, approachable, easy person to talk to and put us at ease straight away. Online zoom really worked for us as we have young kids and never have time for ourselves unless they are asleep.
It really helped us to see each other’s perspective and understand one and other and it’s massively helped us. I would highly recommend Kay and we will definitely be coming back for future sessions when and if we need it.

Lisa based in Surrey

December 1, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Lisa,

Thank you so very much for wirting such a lovely review about Kay, it is great to hear that she was able to help you both. It's also good to know that online therapy worked well for you with regard to being able to have sessions when your children are in bed : -)


Kind regards
Sian Jones

Rated 5 out of 5 stars

Very helpful and supportive

My husband and I had relationship counselling with Trish. I wasn't convinced it would work but she was really helpful and we are now stronger than ever. Trish was very friendly and with her support I felt able to be honest and open when discussing some difficult issues in our relationship.

October 26, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you Catherine. It is much appreciated you taking the time to write this lovely review about Trish. Thank you very much :- )

Kind regards
Sian Jones

Rated 5 out of 5 stars

We're happy again

ELAINE BROWN
We decided to go for couple counselling after my husband and I had experienced an extended period of being unable to have even one conversation without it ending up in a row! I even left home for a week to have a think about splitting up - a huge consideration after 30 years together. After lots of internet research, we decided on onlinecouplescounselling and Elaine Brown because of the consistently good reviews. From the outset, we both felt really comfortable with Elaine - with the way she not only listened but 'heard' what each of us was saying; by the way we felt she wasn't taking sides but working at finding different ways we could approach how we related to each other. Elaine saw in each of us what we weren't seeing in each other but which we did see when she pointed it out. In between sessions, we both worked at taking on board what Elaine had suggested and, surprisingly quickly, we found we were making huge strides in the right direction. Like magic! Instead of the same circular arguments, our approaches are different and we have a new level of understanding. This is wonderful as we have always loved each other and now we feel we are enjoying being with each other again. The tension has lifted from our home and caring has returned. It is, of course, not without the odd argument so is still dynamic but that's fine. We can't recommend the kind, emotionally intelligent and skilled Elaine more. Elaine has got us back to how we once were. Just wish we'd found her ages ago.

September 13, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Ellie,

What a lovely review about Elaine. Thank you so much for taking the time to send it, it is greatly appreciated.

It's so good to hear that Elaine was able to help you both and that your relationship is back to where you wanted it to be : -)

Thanks again

Kindest regards
Sian Jones

Rated 5 out of 5 stars

Very good experience

Very good experience. Initial meet and follow up appointments straightforward to organise.

Initially dubious about online therapy but therapist made it very easy to communicate via video call.

Gave us techniques that have helped our marriage considerably.

April 3, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for your kind review Sophie, it's greatly appreciated! It is good to hear that you had a positive experience : -)

Kind regards
Sian Jones

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Rated 5 out of 5 stars

Well what can I say

Well what can I say , if it wasn’t for the help of Trish we wouldn’t have saved our marriage, Trish has been fantastic in this whole journey and getting our marriage back on track, from going to the bottom of our problems finding them and helping us understand the tools to fix them and understand each other more,

Myself and my wife owe our marriage to Trish as if it wasn’t for her we wouldn’t be together, I can’t recommend her enough, kind thoughtful very calming , thank you so much

August 30, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

What a lovely review of Trish, thankyou so much. It's great to hear that your marriage is in a better place now :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you so much Lynn Garbutt

Thank you so much Lynn Garbutt
We had the privilege of working with Lynn Garbutt as our relationship counsellor, and I couldn't be happier with the experience. Lynn's down-to-earth approach immediately put us both at ease, making it easy to open up and discuss even the most sensitive topics. Her ability to listen without judgment and provide practical advice was truly refreshing and so helpful. Lynn's guidance was always tailored to our specific situation. Thanks to her, we’ve gained a better understanding of our relationship and what we needed to do going forward. We’ve made significant strides in our relationship. We have no hesitation in recommending Lynn.

August 22, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Gemma and Jim,

Thank you very much for your positive feedback about Lynn. It is very kind of you to take the time to write this and I know she will really appreciate it.

It’s also great to hear that your relationship is now moving forward more positively :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Great experience

My counsellor Kaye B listened to me and was really supportive. I am feeling the positive benefits of having these sessions.

July 12, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for the review about Kaye. It is very much appreciated you taking the time to write one and great to hear that you have found the sessions with her beneficial.

Kind regards
Sian Jones

Rated 5 out of 5 stars

I would highly recommend you use…

I would highly recommend you use onlinecouplescounselling.com

July 23, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for taking the time to leave a review, it is much appreciated : - )

Sian Jones

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Rated 5 out of 5 stars

Good listening and good communication advice

Trish helped but developing our communication skills. She gave us some coaching on how to speak to each other which really worked. We’re now in a much better place. Thanks for the help.

June 6, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Gemma,

Thank you so much for taking the time to write a review about Trish, it’s much appreciated. It’s great to hear that you are in a much better place now :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you Trish

Trish was a great help and hugely supportive in not only helping me process some difficult topics I had be struggling with for many years but also in helping me focusing my thoughts on some things I needed to continue to work with my husband on. Many thanks for being so kind and understanding! Would definitely recommend.

April 24, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Katie, Thank you so much for taking the time to write such a nice review about Trish, it is greatly appreciated and I'm so pleased she was able to hep you : - )

Rated 5 out of 5 stars

Excellent services that have brought us closer together

Nariman has given us the tools to take our relationship to new places of love, respect, and communication. We have been together for over a decade, and Nariman has helped us learn tools that have improved our relationship intimacy, communication, and our ability to problem solve as a team. She has helped us break down long-standing issues and resentments, and we are happier than ever and still going to sessions once a month. We attribute a big part of that to our work with Nariman. We cannot recommend her enough!

March 16, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Imogen,

Thank you very much for taking the time to write such a nice review about Nariman. It’s great to hear that she was able to help you both and that you feel much happier :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Trusted and thoughtful counsellor

Janine is a wonderful counsellor with years of experience - she has helped us through many difficult periods where we were finding it hard to work out how to move forward. She has gotten to know us personally and is able to bring us back to what is important to us and what patterns we may be falling into as well as give us the tools to deal with it. We lean on her as and when we find we could benefit from her guidance and trust her completely! Recommended to anyone seeking couples counselling.

February 21, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Gaelle, thank you so much for taking the time to write such a lovely review about Janine, it is much appreciated.

Kind regards
Sian Jones

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Rated 5 out of 5 stars

Compassionate and Knowledgeable

Janine had been a compassionate and knowledgeable counsellor, who gives a lot in her sessions . She has really be instrumental in our progress and growth . Thank you Janine .

February 20, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for your review about Janine Sarah. It's much apprecaited and I am so pleased she was able to help you both : ) Regards. Sian

Rated 5 out of 5 stars

kaye put us at ease immediately and…

kaye put us at ease immediately and made the whole process very easy.
We feel like we've made huge progress after 5 sessions and we have lots of tools and advice to help us in the future.
We wouldn't hesitate to go back to Kaye if we slipped into old habits again.
Thoroughly recommend kaye.

February 15, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Paul, thank you so much for taking the time to write such a nice review about Kaye, its greatly appreciated.

Kind regards
Sian Jones

Rated 5 out of 5 stars

stronger together after highly skilled counselling support

This was our third couples counselling session. Kathleen is very skilled and enabled us to improve how we communicate and work issues through together. It has been transformational and we cannot thank her enough for helping us work our way through challenging circumstances we found ourselves in. Highly recommend these services. lovely setting too!

January 4, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Annie, thank you so much for taking the time to write such a nice review about Kathy. It's great to hear that she helped you both : - )

Thanks again.
Sian Jones

Rated 5 out of 5 stars

Our experience with Trish was great

Our experience with Trish was great. She was very attentive to our needs and helped us to work through some issues that were getting in the way of our relationships. Highly recommended!

December 14, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for the nice review about Trish Marisa, it is much appreciated : -) Kind regards. Sian

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Rated 5 out of 5 stars

Thank you Trish Mayne

Thank you Trish Mayne,
Trish was warm and welcoming from the moment I met her. Being nervous of counselling and not knowing what to expect, I have to say Trish has truly helped me through a challenging separation settling any worries I had.

Trish was able to listen and support me while also providing different angels to understand my emotions and those of others. Trish is a wonderful listener and is very skilled in her profession.

I will be continuing my therapy sessions with Trish in the new year and now look forward to openly speaking with Trish.

Thank you

December 6, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Kieran, thank you very much for taking the time to write such a nice review about Trish, it is much appreciated. It is great to hear that Trish was able to help you : -) Kind regards. Sian Jones

Rated 5 out of 5 stars

Great

Really great

November 22, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much Dan, that's good to hear :-) Sian

Rated 5 out of 5 stars

Thank you, Trish Mayne!

We were recently supported by Trish. Trish took the time to get to know us as individuals and a couple. Trish explained her role to us and how she would be able to support us, which allowed us to make an informed decision to work with her. With her support we have been able to learn new skills and grow as a couple. Thank you so much for this!

November 15, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for your thoughtful review about Trish Stacey. It's really good to hear that she was able to help you both.

Kind regards
Sian Jones

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