onlinecouplescounselling.com Reviews 

123
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, describing them as empathetic, non-judgmental, and highly effective in providing guidance. Many people felt heard and understood, appreciating the safe and comfortable environment created during sessions, which helped them navigate complex issues with professionalism. People consistently report significant improvements in communication skills and relationship dynamics, often feeling more confident and positive after sessions. The user experience is also praised for its ease of navigation and seamless process, allowing customers to easily book sessions and choose qualified therapists. Reviewers highly recommend the services, noting the profound and lasting positive impact on their lives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their insight, patience, and practical... See more

Service

Consumers find service to be positive, with many reviewers wholeheartedly recommending the professional and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that they felt heard,... See more

User experience

Clients share positive opinions on user experience, with many describing fantastic experiences in a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each ot... See more

Company replied

Rated 5 out of 5 stars

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at eas... See more

Company replied

Rated 5 out of 5 stars

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

Company replied

Rated 5 out of 5 stars

We found Kay from a Google search for online counselling and having read the reviews booked a session. Our marriage had suffered a major trauma, and we needed urgent help. Kay was non-judgmenta... See more

Company replied


Company details

  1. Marriage Counselor

Written by the company

We are one of the UK’s largest and most trusted providers of online relationship counselling. Whether you're feeling disconnected, arguing more than usual, or simply struggling to communicate. We offer professional support for every kind of relationship — for couples and individuals. Whatever your situation, you are not alone. All of our couple therapists are fully qualified, highly experienced, and hand-picked for their warmth and down-to-earth approach. With guaranteed appointments, instant online booking, and sessions available seven days a week (8.00am–9.00pm), we’ve made it easy to get the help you need, when you need it. You can choose to speak to someone as a couple or on your own — all from the comfort and privacy of your own home. We’ve helped thousands of people feel heard, supported, and more connected. If you're wondering whether couples counselling could help, we are here to make the first step feel simple.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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4.9

All reviews

(123)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Elaine Brown

My wife and I signed up and were given Elaine Brown as a Couples Counsellor in 2021. We were in a very difficult place in our relationship and needed some professional help.
Elaine was amazing, patient and kind. Always listens attentively and supplied us with great tools and exercises to move our relationship forward. Even though I have stopped seeing Elaine I know that she is available to reach out to and see should I need any help again. Thank you very much Elaine for all your help.

May 1, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Stephen,

I am so sorry but Trustpilot ususally notifies us when we get a review. However, we didn't receive one for yours so it was missed. I sincerely apologise for not coming back to you and thanking you sooner.

You wrote some lovely things about Elaine and I'm so pleased she was able to help you both : -)

Kind regards
Sian JOnes

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Rated 5 out of 5 stars

Amazing results

My business partner and I worked with Sian to help us improve our working relationship following a breakdown between the two of us.

Sian created a safe space during our therapy sessions and ensured that both parties had a voice and were listened to.

Once the root cause of the problems for each of us were identified, Sian then helped us to work through each point and agree on a better approach, enabling a stronger working relationship to be established.
We have since made excellent progress and have seen great results.

I wouldn’t hesitate to recommend Sian to anyone needing to work of their relationship.

April 29, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for taking the time to write such a great review Rebecca, it is greatly appreciated.

You were both a pleasure to work with and I'm so pleased that the sessions were of help : -)

Thanks again
Sian

Rated 5 out of 5 stars

Couples counselling

Over the past year, Janine has been supporting us through the most challenging period of our relationship. After the birth of our first child, our communication and connection deteriorated as we dealt with sleep deprivation, postnatal depression and the loss of my sister to suicide. Janine has helped us move from frequent conflict to being more mindful of each other's viewpoints. We have been re-building our ability to support each other through ongoing challenging times, and are now exploring how to better take care of ourselves and create positive experiences for ourselves as a couple. Janine has a gentle, compassionate yet thorough approach and we have both commented that couples counselling has saved our relationship from potential break down.

April 22, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you for taking the time to write such a lovely review about Janine. she will be so pleased to read it. I'm so pleased your relationship is in a much better place now : - )

Rated 5 out of 5 stars

A 10/10 therapies for couples

Janine made us both feel very at ease, and helped us navigate more difficult challenges. She is a brilliant listener, gives fair and useful advice, whilst always showing great empathy. I would 100% recommend her services to anyone in need

April 19, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Alexandra,

Thank you so much for taking the time to writw such a raving review and recommendation about Janine, I'm sure she will be over the moon when she reads it : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Janine has been incredibly helpful to…

Janine has been incredibly helpful to work through challenging aspects of our relationship. We have learnt effective ways of understanding and communicating and now me and my partner are better than ever! We feel so supported and will continue to use Janine Knight to check-in with our relationship and create a health space of communication and love.

April 18, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Josh,

Thank you very much for taking the time to write such a lovely review about Janine.

It is great to hear that was able to help you both and you are now better than ever : -)

Kind regards
Sian Jones

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Rated 5 out of 5 stars

Valerie Hutchinson

I booked with my partner and we both felt much more comfortable and safe because of Valerie Hutchinson. Sessions were well organised and it has helped us work through our issues. We both now feel capable of moving forward and resolving our conflicts as a pair.

March 28, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Maisie,

This is a great review about Valerie, thank you so much for taking the time to write it. I know it will mean a lot to her, so it is much appreciated : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

I was having a difficult time with my…

I was having a difficult time with my marriage, work and generally dealing with the loss of my parents years earlier. Trish helped me to get back on track and to talk about the issues I was having.

January 1, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Mr D,

I am so sorry. Trustpilot ususally notifies us when we get a review. However, we didn't receive one for yours so it was missed. I sincerely apologise for not coming back to you and thanking you sooner.

It is is nice to hear that Trish was able to help you : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you

Thank you, Valerie Hutchinson, for helping us in January & February. You helped us see things from a different perspective & gave us practical tools to work through our issues. We feel more connected & confident in our relationship going forward. Many thanks.

February 13, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Mark and Lena.

Thank you very much for taking the time to write such a great review about Valerie, it is greatly appreciated. I'm so pleased you are more connected in your relationship now : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Janine has helped us massively….

Janine has helped us massively through difficult times. Friendly, personable listens to all sides and helps find great insight. Would highly recommend and we will keep going even though we have come through the other side!

March 25, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Richard,

Thank you very much for taking the time to write such a nice review about Janine, it is greatly appreciated and I'm so pleased to hear that she was able to help you both :-)

Kind regards
Sian Jones

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Rated 5 out of 5 stars

Madeleine Kingsley was very supportive, helping us to find ways to re-connect and understand each other.

Our Counsellor Madeleine, helped us to work together to find better ways to communicate, connect and understand each other's perspectives. She provided us with the tools to work on our relationship, so we could take responsibility ourselves. We are really grateful to have worked with Madeleine, she was warm, and encouraging, but also made us think more in depth about ourselves and each other.

March 18, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so very much for taking time to write such a lovely review about Madeleine. I'm sure it will mean a lot to her and it is greatly appreciated.

It's great to hear that she was able to help you both : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you so much.

Extremely helpful and has made me reevaluate my situation to enable me to move forward in a positive and peaceful way.

November 3, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much for your review Anna. It's great to hear that you feel you can move forward more postively : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Excellent, unbiased help when needed.

I had problems at work and it was causing me stress and anger, which was impacting on my relationship with my wife and also my family. I wasn’t aware of this, but with Lynn Garbutt’s unbiased and no nonsense approach we were able understand what was going on and work through this. I now see things differently and we are working together more now. I feel we are much stronger and I am much calmer. Thank you

February 28, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much for taking the time to write such a kind review about Lynn. It is much appreciated. It's great to hear that your relationship is much stronger because of it : )

Kind regards
Sian Jones

Rated 5 out of 5 stars

Helpful and supportive counselling

Helpful and supportive counselling. We were apprehensive but pleasantly surprised. Would recommend!

January 25, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much Anna, We are so pleased to hear you had a good experience. Thank you for the recommendation!

Sian Jones

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Rated 5 out of 5 stars

Calm Presence & A Strong Listener

Trish is a calming presence and possesses strong listening skills. Even when navigating into a tricky area, Trish maintains her composure and is able to invite further information in an empathetic and non-judgemental way. She gently steers the conversation towards the underlying issue and provides practical suggestions and observations for how we could better communicate.

February 5, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Justin,

Thank you very much for taking the time to write such a great review about Trish, it is greatly appreciated. I'm so pleased you found your sessions with her helpful :-)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Lynn Garbutt

My partner and I were unsure about counselling, but knew that we needed some guidance in our relationship. We can thoroughly recommend Lynn Garbutt. She was patient, non-judgemental and kind. With her help we were able to resolve arguments and issues that had been causing problems between us for sometime. We are now back on track and our relationship is so much stronger. Thank you

January 24, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Marc,

Thank you very much for takin the time to write such a great review about Lynn, it is very much appreciated. I'm so pleased she was able to help you both and that your relationship is much stronger now : - )

Kind regards
Sian Jones

Rated 5 out of 5 stars

Brilliant support

Trish was brilliant at her Job, she made me feel at ease and listened to . Trish was non judgemental and had the knack of making me think about what i really wanted to happen so that i felt back in control of situations. I found our sessions extremely helpful and supportive and have come away with some excellent strategies to use in the future thank you Trish.

February 13, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Michelle,

This is such a lovely review about Trish, thank you so much for taking the time to write it : - )

It's great to hear that you found the sessions with her really beneficial.

Kind regards
Sian Jones

Rated 4 out of 5 stars

Elaine

Our counsellor was Elaine. She gave us some really useful tools that enabled us to communicate in a better way. Her counselling sessions were very relaxed and encouraged both of us to open up and be honest. She was very understanding of our situation. Elaine's communication with us throughout has been excellent often sending us emails between sessions with relevant info. Thanks again Elaine

January 31, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear David,

I am so sorry but Trustpilot ususally notifies us when we get a review. However, we didn't receive one for yours so it was missed. I sincerely apologise for not coming back to you and thanking you sooner.

It's great to hear that Elaine was able to help you both communicate better : -)

Thanks again for taking the time to write this

Kind regards
Sian Jones

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Rated 5 out of 5 stars

Elaine is one of the most friendliest

Elaine is one of the most friendliest, warm, caring therapist I've ever met, she made us both feel very Welcome.
Her help, support and tools that she gave to myself, and my partner was very valuable, and it helped us out through a tough patch.
We hope to do a follow up in six months time with Elaine just to keep us on track.

Thank you again love Rachel and Paul x

January 29, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Rachel

This is such a lovely review about Elaine, thank you so much for taking the time. I'm so pleased she was able to help you both : - )

Kind regards
Sian Jones

Rated 5 out of 5 stars

What a wonderful man

What a wonderful man. Immediately felt at ease. I didn’t know on the first session what I needed to dig for, I just knew something wasn’t quite right. With Tims gentle guidance there were lightbulb moments and realisations that meant not only did things make sense, they got better. I will be forever grateful for this man.

November 1, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Jane,

Thank you very much for taking the time to write a lovely review about Tim, it is much appreciated.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Trish has helped us so much

Trish has helped us so much, I would thoroughly recommend her to anybody. My partner and I were having trouble communicating, and understanding each other's point of view, as every time we tried to talk it seemed inflammatory and we couldn't get anywhere. We were stuck in lots of bad habits and things seemed to be getting worse. Trish in just a few sessions managed to change this, and has taught us some really valuable ways of communicating which we have been managing to implement now on our own, after just 6 sessions with Trish.
We now can understand each other, things that have been problems in the past have been diffused or changed just with going through this process. Our relationship has improved dramatically and we are so thankful we went to Trish.

December 20, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Jenny

Thank you very much for taking the time to write such a lovely review about Trish. It's great to hear that she was able to help you both with your relationship : -)

Kind regards
Sian Jones

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