Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more
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Review summary
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I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more
Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.
Consultation process was thorough and easy to follow. Review by clinician was provided quickly. Medication was received the next working day. Great service
Company details
- Online Prescription Medication Vendor
- Women's Health Clinic
- Online Pharmacy
- Pharmacy
- Travel Clinic
- Weight Loss Service
About LloydsPharmacy Online Doctor
Written by the company
LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups.
As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments
Contact info
50 – 54 Wigmore Street, W1U 2AU, London, United Kingdom
- 020 7989 9888
- support@lloydsonlinedoctor.com
- onlinedoctor.lloydspharmacy.com
4.3
Excellent
16K reviews
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All very easy was follow and reorder
All very easy was follow and reorder
April 11, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The consultation was ok, not the rest..
The consultation part was fine, but the parcel was sent to the wrong address. I spent an hour on the phone, only to be forwarded to a different company who had no idea what I was talking about. I had to ring back, was on hold again for 30 minutes, and was told I would get a call back from a specialised team. 3 days later, not a word. I had to travel to the address myself, and recover the item. I also emailed and never received a reply. One of the worst pieces of costumer service have ever received. I also had a nightmare using the phone service. I kept trying option 4, but it kept asking me to start again. I had to choose a different option than I needed.
April 7, 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear James,
We are very sorry to hear that you haven’t had a good experience using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
Furthermore, we have sent you a message on your patient account regarding your order and how to proceed.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
Easy to contact
Simple process to contact and ask a question, and a quick reply regarding delivery while I am away from home.
April 8, 2026
Unprompted review
Speedy service, always reliable
LloydsPharmacy is always super easy to use with quick consultation and speedy delivery. I've been using them for years because they're so efficient!
April 8, 2026
Unprompted review
Poor service
Poor service. Not delivered as advertised on next day delivery. Medication ordered 31/3/26 and was meant to be next day delivery, order received 4/4/26. delay in medication being administered, took 3 days for request to be looked into.
April 4, 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Jane,
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login
We will be able to investigate this for you as soon as.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
Very quick and easy to reorder
Easy to reorder and the consultation was easy to complete. One completed, the review was done were quickly and the product was then sent out immediately
April 1, 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Jennifer,
Thank you for your 5-star review. We’re pleased to hear that you had a positive experience with our service.
Kind regards,
LloydsPharmacy Online Doctor
Easy website to navigate
Easy website to navigate. Very good online support with weight loss injections. Excellent customer service - Replying very fast to online questions.
April 4, 2026
Unprompted review
Fast and Effective
Fast, effective, and informative service. Easy to use and straightforward to understand.
April 3, 2026
Unprompted review
Signed me up to recurring charge…
Signed me up to recurring charge subscription I never asked for. Refused to refund money although I hadnt recieved the order.
April 3, 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Neil,
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login
We will be able to investigate this for you as soon as.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
I’ve been using Lloyds online pharmacy…
I’ve been using Lloyds online pharmacy for years & had no issues such a smooth & fast process
April 3, 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Jayde,
Your positive review is greatly valued. We’re committed to maintaining a high standard of service.
Kind regards,
LloydsPharmacy Online Doctor
First class service with excellent consultation
First class service with excellent consultation. Prompt response received.
April 2, 2026
Unprompted review
Used their service today and all went…
Used their service today and all went really well. Would save the contact for the future
April 1, 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Alissa,
Thank you for taking the time to leave us a review. We’re apprevciate your positive feedback.
Kind regards,
LloydsPharmacy Online Doctor
Really fast and efficient feedback
March 29, 2026
Unprompted review
Very Low Price and easy to book on…
Very Low Price and easy to book on line. Excellent delivery. would recommend
March 31, 2026
Unprompted review
They made it very easy for me too order…
They made it very easy for me too order my medication .. great service
March 23, 2026
Unprompted review
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