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LloydsPharmacy Online Doctor Reviews 16,367

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TrustScore 4.5 out of 5

4.3

Online Prescription Medication Vendor
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Review summary

Created with AI, based on recent reviews

Considering 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and reliability of the team. Many people appreciate the quick response times and the efficiency of the online consultation process, which is often described as easy to navigate and complete. The user experience is frequently noted as straightforward and simple, making it easy to order and receive medication promptly. However, some customers also noted issues with delivery services, including lost orders, significant delays, and problems with refrigerated items. A few other people also felt that the ordering process could be restrictive, mentioning difficulties with combining orders or limited text input for medical conditions.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the fast, efficient, and professional... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising fast and efficient delivery,... See more

User experience

People report positive experiences with the user experience, often describing the online consultation process... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick replies... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more

Rated 5 out of 5 stars

I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more

Rated 5 out of 5 stars

Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.

Rated 5 out of 5 stars

Consultation process was thorough and easy to follow. Review by clinician was provided quickly. Medication was received the next working day. Great service

Company details

  1. Online Prescription Medication Vendor
  2. Women's Health Clinic
  3. Online Pharmacy
  4. Pharmacy
  5. Travel Clinic
  6. Weight Loss Service

About LloydsPharmacy Online Doctor

Written by the company

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

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Rated 4 out of 5 stars

your site is easy to navigate and info…

your site is easy to navigate and info is helpful.

March 17, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Roger,

Thank you for sharing your experience with us. We’re glad you’re satisfied overall and value your feedback as we continue to enhance our service.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Lloyds Pharmacy

I have used Lloyds Pharmacy on line several times and would wholeheartedly recommend!
No issues with the very quick delivery

March 6, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Steve,

Thank you for your 5-star review. We’re pleased to hear that you had a positive experience with our service.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

First class service

Everything was well explained and I felt confident that I was getting good advice on the medication in question. I would comment that some of the questions that one had to answer only had "Yes" or "No" answers, but they concerned things that could vary from time to time; one question in particular I had to answer "No" when the more truthful answer would have been sometimes or, even, occasionally. This is a small beef, but I was rather irritated by it and I was hesitant as to how to answer. But the service was excellent and I received an answer quickly and the medication arrived the next day.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Confidence in the system

The response from the medical team is virtually instant. Even if you have had a break from your medication they keep in contact ,which gives me confidence in the system.

March 4, 2026
Unprompted review

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