Positive - Website easy to navigate and place the order. Delivery was very good. Agent on phone call re queries good. Negative - Out of date offer regarding free delivery. On line agent communication... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering was easy and quick. Doors were of good quality and arrived well wrapped. The delivery guys were friendly and helpful and delivered on time with good communication beforehand. Overall we we... See more
Company replied
We looked to buy a variety of interior doors ( solid doors + part glazed ) for a home refurb. The selection on sale with Online Door Store caught our eye , and so we put in an order. The doors look... See more
Company replied
We purchased an FD30 Sapele Veneer door back in October, and the whole experience was excellent. The ordering process was straightforward, and delivery was impressively quick, which made a big dif... See more
Company replied
Company details
Written by the company
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
3.9
Great
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
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Fantastic door
Fantastic door. Great quality and a good price. Thank you for the great customer service I received. Highly recommended
January 18, 2025
Unprompted review
Reply from Online Door Store
Tracy, Thank you for your wonderful feedback! We're thrilled to hear that you're happy with the quality and price of the door, as well as our customer service. Your recommendation means a lot to us! 😊🚪✨
Trustworthy, reliable, outstanding product
Fantastic company to deal with very friendly staff great advice given.
They knew exactly what I wanted and helped with all our needs.
Great customer service highly recommended company definitely will be going back in the near future
February 5, 2025
Unprompted review
Reply from Online Door Store
Thank you so much, Colin! We're delighted to hear that you had such a positive experience with our friendly team and expert advice. It was our pleasure to assist you, and we truly appreciate your recommendation. We look forward to welcoming you back in the near future! 😊👍
Great experience buying 1930’s style…
Great experience buying 1930’s style oak veneer door. Odering was easy, quality was great and they accommodated the delivery date that we requested. Wouldn’t hesitate to use Online Door store again.
January 10, 2025
Unprompted review
Reply from Online Door Store
Thank you so much, Lynne! We're thrilled to hear that you had a great experience with your 1930’s style oak veneer door. We're glad the ordering process was smooth, the quality met your expectations, and we could accommodate your delivery request. We truly appreciate your kind words and look forward to serving you again in the future! 😊🚪✨
Brilliant service
I carnt praise this company enough great service throughout, polite staff & very friendly
Very fast and efficient
Definitely recommend
February 20, 2025
Unprompted review
Reply from Online Door Store
Dear Jackie,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our service and team. Your kind words truly mean a lot to us. We always strive to provide fast, efficient, and friendly service, and it's fantastic to know we met your expectations.
We really appreciate your recommendation and look forward to serving you again in the future!
This is the second time I have used…
This is the second time I have used this company. A professional service, competitive prices. The door I ordered was exactly what I wanted.
March 6, 2025
Unprompted review
Reply from Online Door Store
Dear Mark,
Thank you for choosing us again! We're delighted to hear that you were happy with our professional service, competitive prices, and that your door was exactly what you wanted. Your continued support means a lot to us.
We truly appreciate your feedback and look forward to serving you again in the future!
Fast delivery and door in perfect condition
I ordered 4 panel door interior door which arrived within 1 week and also arrived in perfect pre-finished condition with no scuffs, dents or scratches. Ordering was easy and the prices are very good and competitive when comparing to other door sites.
February 14, 2025
Unprompted review
Reply from Online Door Store
Dear Lynsey,
Thank you for your wonderful feedback! We're delighted to hear that your 4-panel interior door arrived quickly and in perfect condition. It’s great to know that you found our ordering process easy and our prices competitive.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Reply from Online Door Store
Thank you, Andrew! We really appreciate your feedback. We're glad you liked the product and found it to be a great price. Looking forward to serving you again!
I mistakenly ordered the wrong size…
I mistakenly ordered the wrong size door but the door store sorted the problem sent me the right size and took back the wrong sized door. All done very smoothly
February 26, 2025
Unprompted review
Reply from Online Door Store
Thank you, Paul! We appreciate your feedback. We're glad we could quickly sort out the issue and ensure you got the right size door without any hassle. Looking forward to serving you again!
Quality doors
My first delivery was not correct this was soon rectified and we are more than satisfied with the finish and quality of our doors and would certainly recommend them
February 3, 2025
Unprompted review
Reply from Online Door Store
Thank you, Paul! We appreciate your patience and are glad we could quickly resolve the issue. It’s great to hear that you’re happy with the finish and quality of your doors. Your recommendation means a lot to us!
Misled about delivery time and then had…
Misled about delivery time and then had poor communication when the doors were ready. Very difficult to contact anyone for updates.
February 25, 2025
Reply from Online Door Store
Dear Brian,
Thank you for your feedback. We truly regret any frustration regarding the delivery timeline and communication. Our goal is always to keep our customers informed, and we do our best to provide accurate estimates based on standard timelines.
We understand how important clear updates are, and while we strive to be available through multiple contact channels, we regret if there were any difficulties reaching us. We appreciate your patience and the opportunity to serve you. If there’s anything we can do to assist further, please don’t hesitate to reach out.
Great price and quiality
Needed to upgrade some existing to fire doors during loft conversion. Even with delivery charge this was better then the price I could get locally. Doors good quality and came well packaged, will use again.
February 15, 2025
Unprompted review
Reply from Online Door Store
Thank you, Jeremy! We're glad you found our fire doors to be a great value and high quality. We appreciate your support and look forward to serving you again!
Very good doors and quick delivery!
Very good doors and quick delivery!
March 11, 2025
Unprompted review
Reply from Online Door Store
Hi Eliana,
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you’re happy with our products, and the delivery.
Used company about 3 years ago service…
Used company about 3 years ago service was 5 star so didn't bother looking at recent reviews wish I had of done same problem as a lot of other people ordered 5 doors and 5 sets of handle packs told doors would be delivered in 5 days took 10 handles came from a different supplier and unfortunately not suitable as lever quite brittle and sharp so emailed online doors and ask to replace them with another set and would pay carriage didn't get a reply and doors hadn't been delivered so phoned and asked if when doors delivered could the driver take handles back told no as they come from a different supplier so request a refund got handles from a different supplier as booked carpenter for 2 days after doors delivered to get a refund I was told to take pictures of handle packs then supplier would arrange collection and refund with a handling charge nothing happens so emailed online doors to say I would send handles back myself and pay carriage got several emails saying that are chasing refund up after 17 days after sending handles back I have finally got my refund paid £120.00 for handles got back £82.50 so charged £37.50 for someone to open a box and put 5 small boxes back into stock order was placed on 24th January 2025 made several phone calls and sent 14 emails to get refund found this very disappointing
January 24, 2025
Unprompted review
Reply from Online Door Store
Dear Ronnie,
Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.
We would like to clarify that the handles and doors were ordered from different suppliers, which was mentioned in the product details at the time of purchase. Unfortunately, this meant that the handles could not be returned via our delivery driver, as they were not dispatched from the same location. If there was any uncertainty about this, we would have been happy to assist before the order was placed.
Regarding the refund process, our terms and conditions—agreed upon at checkout—clearly state that returns are subject to a supplier-imposed restocking fee. Additionally, refunds take up to 28 business days as we await confirmation that the returned items are undamaged.
We appreciate your business and regret any inconvenience caused. If you have any further questions, please don’t hesitate to reach out.
RUN AWAY
RUN AWAY
I placed and order on the 25th of Feb and after 3 phone calls on the 11th of March I have been told that I need to wait another week .
is a disgrace
I asked for money back and apparently will take 48 hours to confirm order cancelation .they are a waste of time .Is a internet company ,they answer calls from India or something like that despite the London registered address .
March 11, 2025
Unprompted review
Reply from Online Door Store
Dear Constantin,
We understand that delays can be frustrating, but we believe in fairness and transparency. Your order was placed on February 26, 2025, not three weeks ago as stated. We proactively informed you that the delay was due to our supplier changing haulage vendors—something beyond our direct control.
Despite providing you with an updated delivery timeline for this week, you insisted on immediate delivery, which was simply not possible. When we offered a cancellation and refund, you responded with aggressive and inappropriate language towards our team. While we respect our customers, we also expect basic courtesy in return.
We have processed your cancellation request per our standard policy and appreciate your patience as it is confirmed.
Great products, prices and team
A little difficult to contact via phone for information before placing an order, but once I reached an agent, they were extremely helpful and resolved all my queries on the call. My need to call was apparently due to the company being in the process of improving the product details pages on their website, which is always great to hear. The process of placing an order and arranging a delivery date and time was smooth and delivery was on time. The door was well-packaged and both exactly as advertised online and as further described by their telephone agent. Compared with other suppliers I have experience with, I find the veneer to be both thicker and of better quality, which is doubly as impressive considering OnlineDoorStore's prices are more affordable!
February 18, 2025
Unprompted review
Reply from Online Door Store
Hi Thomas,
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you’re happy with our products, prices, and team. We appreciate your patience regarding phone inquiries, and we're actively working on improving our website to make the process even smoother.
It’s great to know that your order and delivery went smoothly and that the quality of our veneer exceeded your expectations. Your feedback means a lot to us, and we truly appreciate your support!
Thanks again, and we look forward to serving you in the future.
Ordered then took my money
Ordered then took my money. Then got told was out of stock I had to give the customer a massive discount as she was messed about so much. Won’t be using again
February 27, 2025
Reply from Online Door Store
Hi Brad, we’re surprised by your review, given that we kept you fully informed at every step. Due to a temporary supplier portal error, the item incorrectly showed as out of stock after your order was placed. We communicated this to you immediately and later discovered it was a technical issue—the doors were always available.
Despite our transparency and efforts to resolve the issue, you chose to give your customer a discount before allowing us to rectify the situation. While we understand your frustration, blaming us for a decision you made is unfair. We always strive to provide the best service, but unfortunately, we can’t control a customer’s impatience.
The door experience was great
The door experience was great. Came on time, good product. Getting hounded through a third party for months thereon for an online review was unnecessary and frustrating. Here is your review, please leave me alone
March 6, 2025
Unprompted review
Reply from Online Door Store
Thank you for your feedback! We're glad you were happy with the product and delivery. We sincerely apologize for any inconvenience caused by follow-up requests for a review. Your input is valuable, and we’ll ensure our processes are improved to avoid this in the future. We appreciate your time and support!
Reply from Online Door Store
Dear Kristiyana, Thank you for your kind words! 😊 We're glad you had a great experience. Looking forward to serving you again!"
Friendly and efficient service
Friendly and efficient service. Will use them again during our extension.
February 26, 2025
Unprompted review
Reply from Online Door Store
Thank you for your kind words! We're glad you had a great experience with our service. We look forward to helping you again during your extension—just let us know when you need us! 😊
The 5 oak veneer doors I ordered turned…
The 5 oak veneer doors I ordered turned up packaging was perfect no damage at all. Definitely be using them for all my doors for customers. Highly recommended.
February 26, 2025
Unprompted review
Reply from Online Door Store
Ben, Thank you for your wonderful feedback! We're delighted to hear that your oak veneer doors arrived in perfect condition and met your expectations. We truly appreciate your support and look forward to supplying you with more quality doors for your customers in the future. If you ever need any assistance, feel free to reach out. Thanks again for your recommendation!"
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