Online Home Shop Reviews 

27,377
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 8,050 reviews, reviewers had a great experience with this company. Many customers truly love the affordable prices and the excellent quality of products like bedding, curtains, and various home accessories. Consumers frequently mention that browsing the website and ordering items online is very simple, and most purchases typically arrive quickly and are securely well-packaged. However, some people mentioned experiencing frustrating delivery problems, such as parcels being left outside on doorsteps in plain view or wrongly sent to a different address. Reviewers also noted occasional issues with receiving incorrect merchandise, missing package parts, or dealing with items arriving broken or damaged during transit.

What people talk about most

Product

Customers had positive experiences with product, noting that items such as bedding, curtains, and small... See more

Quality

Consumers find quality to be a great aspect of their purchases, consistently highlighting well-made items... See more

Delivery service

Reviewers express mixed feelings regarding delivery service, highlighting a stark contrast in their... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. While many... See more

Price

Reviewers highlight positive aspects of price, praising the amazing affordability and value for money across... See more

Reviews shaping this summary

Rated 4 out of 5 stars

OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more

Rated 5 out of 5 stars

OHS have never let me down, they have a great range of affordable products and they have always been great quality. I cannot rate them higher. I have recently moved and needed curtains for every room... See more

Rated 5 out of 5 stars

I have bought so many things from OHS from coverless quits double And king size towels again hand towels and jumbo bath sheets, rugs and many more things found to be very good quality. Easy to Wash ne... See more

Rated 5 out of 5 stars

Received a damaged item but this was immediately resolved by Mishqa. Super helpful and a replacement is being sent. Very happy with other items ordered and I will definitely purchase from Online... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(27,377)

7,688 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fantastic for small furnishings

Fantastic for small furnishings. They last and are made pretty well for the price.
I’ve ordered quite a few bits and pieces from storage boxes to teepees for kids and they’ve all arrived well packaged and easy to assemble.
Definitely recommend!

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

There was a problem with my order

There was a problem with my order. I got sent the wrong items and none of my items I had actually ordered.
I sent an email stating this and i was contacted the next day.
Faatimah was the person who dealt with my issue and didn't waste any time resolving it for me.
Excellent customer service.
Thank you again Faatimah.

August 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic Customer Service!

I had occasion to contact customer services as a product I’d purchased had a fault, all I can say is their customer service ethic is second to none! Absolutely fantastic service, my problem was resolved in a very short time with minimal fuss, Faahkierah was helpful, professional and efficient.
Need I say more, many thanks 🤩

August 3, 2026
Unprompted review
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Rated 5 out of 5 stars

So I placed two orders and for some…

So I placed two orders and for some reason the delivery company failed yo deliver. I still don't know what happened.
I got in touch with Online Home Shop and at first I was very cross. I wasn't going to recommend them to anyone however they have been brilliant. I received a refund for one order and the second order they have resent the items at no extra cost. I haven't recipe the items yet but im sure I will. I also place another order. I cant compliment there Customer Service representatives more. Thankyou.

August 4, 2026
Unprompted review
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Rated 1 out of 5 stars

I expected a delivery today

I expected a delivery today , but when I saw who was the courier I didn’t hold out much hope . The driver said my address could not be found , that happens frequently with this particular company , no gps ? The courier message said contact ohs , so I phoned customer care, I though I had phone a personal number , as it sounded as thought it was in someone’s living room , this was of no help , in fact he hung up on me . So emails have been sent , to try an establish when or if I receive my purchases . Will I buy from them again , NO .

August 5, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Andrea.

Thank you for your review.

We're sorry to hear that the third party courier wasn't able to locate you address. Please note that we do not have a contact number for our CS team, so you would have not have spoken to OHS during this phone call as we deal with all enquiries online via email - I can see you have spoken to our team on email and your parcel has been redirected to a locker as requested.

Thank you for your feedback - we will ensure that this is shared with the third party courier company.

Olivia @ OHS

Rated 5 out of 5 stars

Very good quality

I have bought so many things from OHS from coverless quits double And king size towels again hand towels and jumbo bath sheets, rugs and many more things found to be very good quality. Easy to Wash never loses it shape. I have recommended OHS too many people thank you for great service and excellent delivery.

August 5, 2026
Unprompted review

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